---
description: See all articles written by Benjamin Steve Richard on the respond.io blog.
title: All Articles By Benjamin Steve Richard | Respond.io
---

# Benjamin Steve Richard

Benjamin Steve Richard joined respond.io as a Content Writer in 2023\. Holding a Bachelor of Laws degree from the University of London, Benjamin provides invaluable resources on messaging apps for businesses to help them leverage customer conversations successfully. 

* [All](/blog)
* [Ultimate Guide 🗞️](/category/ultimate-guide)
* [How To Article ✍🏻](/category/how-to-article)
* [Practical Guide 🪄](/category/practical-guide)
* [Concepts 📝](/category/concepts)
* [Platform Release 🎊](/category/platform-release)
* [Instant Messaging 💬](/category/instant-messaging)
* [Press Release 📖](/category/press-release)
* [Messaging App Campaigns 🚀](/category/messaging-app-campaigns)

* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7L6xZRct1A6F07SDJIzOPr/b15cbb17a01b824b62c0a11487f3ce2d/twilio-alternatives_2f2ab5ef2383eaa0e09d96f5b2dd2bca.jpg?q=70&w=1000&fm=avif)](/blog/twilio-alternative)  
[Best 6 Twilio Alternatives: Comparing Features and PricingCompare the best 6 Twilio alternatives and learn their features, pricing, limitations, and ratings and reviews](/blog/twilio-alternative)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6j0yL4LSoY3jU2H517oiDD/3de0c2501efe86a03520d1734ea0fbd8/whatsapp-chatbots_63ddad01e0d4787eef58635bdb06fb1d.jpg?q=70&w=1000&fm=avif)](/blog/whatsapp-chatbot)  
[How to Create a WhatsApp Chatbot: 3 Use Cases (+Examples)Learn how to create a WhatsApp chatbot to answer inquiries at any time, qualify leads, route to human agents and more using flow-based chatbots or AI chatbots.](/blog/whatsapp-chatbot)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/46atlnivGgb5D5sRcsRSzQ/1fb1b7730946adfd9ef551d95e280bff/How_To_Set_Up_WhatsApp_API_Call_in_3_Easy_Steps.png?q=70&w=1000&fm=avif)](/blog/how-to-whatsapp-business-calling-api)  
[How To Set Up WhatsApp Business Calling API Call in 3 Easy StepsLearn how to set up the WhatsApp Business Calling API, its benefits, use cases for businesses, and frequently asked questions](/blog/how-to-whatsapp-business-calling-api)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/47YmklXCCtmf2VoHbxS3xz/230e7b52e4e929442957a3bc279e1675/Salesforce_WhatsApp_Integration.png?q=70&w=1000&fm=avif)](/blog/salesforce-whatsapp-integration)  
[Salesforce WhatsApp Integration: Connect in 5 Easy Steps & Use CasesLearn how you can integrate WhatsApp into Salesforce natively or through a business messaging platform like respond.io](/blog/salesforce-whatsapp-integration)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/76P89OsNi6PHvUCdewnQOH/589149159d1e6936e9fa55ebb616f967/TikTok_Integration__A_How_to_Guide.png?q=70&w=1000&fm=avif)](/blog/tiktok-integration)  
[TikTok Integration: A How-to GuideLearn how to connect TikTok integrations to your tech stack in a few simple steps. Connect CRMs, e-commerce stores and customer conversation management software.](/blog/tiktok-integration)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3zW7CPUsGlZx23LxsB10w6/73109fd520b3676129607636eeaa8516/a-guide-to-tiktok-messaging-ads_944b05807cfa2a68bfa2d584effb779c.jpg?q=70&w=1000&fm=avif)](/blog/tiktok-ads)  
[TikTok Ads: Harness TikTok Messaging Ads to Boost SalesCreate more opportunities with TikTok Messaging Ads to capture more leads and turn them into paying customers. Converse to gain more sales.](/blog/tiktok-ads)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6Nk0RaZlgK4vuEXXipkHeM/d5a57dcaf4e8555325ff99e83c358c6c/concepts-whatsapp-for-hotels-cover_b910a8f0aede845d3da4e54bd9b13ef3.jpg?q=70&w=1000&fm=avif)](/blog/whatsapp-hotel)  
[WhatsApp Hotel: A Guide to WhatsApp Business For Hotels Are you in the hospitality industry looking to improve communication with guests and other stakeholders? Read more to learn how you can use WhatsApp for hotels.](/blog/whatsapp-hotel)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2LlcMqILQzfDQs9U8CPOqR/0e21304becc431f783289282837af468/TikTok_Marketing_Strategy.png?q=70&w=1000&fm=avif)](/blog/tiktok-marketing-strategy)  
[How to Create A TikTok Marketing Strategy in 9 Ways - With ExamplesLearn the best practices and strategies to create a successful TikTok marketing strategy](/blog/tiktok-marketing-strategy)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5k1X3UCsYRnaFU0JaiZtIa/ed5e489d30d598c3794e9b75f88caa96/How_To___TikTok_Chatbot_Cover.png?q=70&w=1000&fm=avif)](/blog/tiktok-chatbot)  
[TikTok Chatbot: How to Set it Up in 5 Steps and Use Cases Learn how you can connect a chatbot to TikTok and and its benefits to take your business to the next level.](/blog/tiktok-chatbot)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1qmn4IYV2JO0CHxd6jOr2o/9c8c78028ffea7a432fd01c9a3dba8af/Tiktok_v_Instagram_Cover.jpg?q=70&w=1000&fm=avif)](/blog/tiktok-vs-instagram)  
[TikTok vs Instagram: 9 Key Differences and Which to ChooseLearn about the key differences between TikTok and Instagram, including the pros and cons of each platform, demographics, user interface and cost of influencer marketing](/blog/tiktok-vs-instagram)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5QsTWkqskAgSJfpBfRVrfU/5334bac299c0ba1b45d542ce6397f409/instant-messaging-whatsapp-business-benefits-cover_bf6cb84d9454637e3c78b69b123e1c73.png?q=70&w=1000&fm=avif)](/blog/whatsapp-business-account-benefits)  
[14 Benefits of WhatsApp Business Account + 3 Case StudiesWhatsApp can be a powerful tool for businesses. From customer support to sales, find out how a WhatsApp Business account benefits you.](/blog/whatsapp-business-account-benefits)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/FB5cb786NEi98o44g9u5H/75c80e17eb503de50e5bae921e2d8046/whatsapp-blast-messages-cover_1be427dc599b14f6b7477d495d4b7029.png?q=70&w=1000&fm=avif)](/blog/whatsapp-blast)  
[WhatsApp Blast: 3 Easy Steps, Best Practices & Case StudiesTake advantage of WhatsApp blast messages to maximize your reach to customers in a cost-effective way.](/blog/whatsapp-blast)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5mEvPmSLvpeo1mFyv6yQaE/a93a9ee5d716a26df8ff10acf7183a82/TikTok_Business_vs_Personal_Account_-_Cover.png?q=70&w=1000&fm=avif)](/blog/tiktok-business-vs-personal-account)  
[TikTok Business vs Personal Account: Which is Right for You? Learn the key differences between TikTok Business and Personal accounts, including features, advantages, disadvantages and which account best suits your goals.](/blog/tiktok-business-vs-personal-account)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3LtyWn1VGIYMXPnl2FvzjB/3504139d1b5e06b1cf6d0d111cecb194/how-to-use-tiktok-messaging-ads-for-lead-generation-cover_15e18301470b6ce4559089a40416f394.jpg?q=70&w=1000&fm=avif)](/blog/tiktok-lead-generation)  
[Scale Your Business With TikTok Lead Generation Ads \[Jan 2025\] Use TikTok lead generation ads to scale your business through TikTok's massive user base. Capture customers, convert them, and retain them for repeat business.](/blog/tiktok-lead-generation)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4yiafOOENTXXpkkDJeKtKd/14853a53a02ab36058d88f73bc4d7b59/how-to-open-a-tiktok-shop-cover_62bffb22cf5e241846a31370ece8dbf7.jpg?q=70&w=1000&fm=avif)](/blog/how-to-open-a-tiktok-shop)  
[How to Open a TikTok Shop in 5 Easy Steps Learn how you can open a TikTok Shop in 5 easy steps to maximize your potential sales.](/blog/how-to-open-a-tiktok-shop)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3hTx05k4s0ACffy94v5Ow1/097251ba8605e4c64904de9849018f29/how-to-whatsapp-auto-reply-samples-cover_1c65b91d16db7e5c4535c2b782e31c2a.png?q=70&w=1000&fm=avif)](/blog/whatsapp-auto-reply-message-sample)  
[WhatsApp Auto Reply Message Sample for Business: A How-to Guide Improve customer interactions with a WhatsApp auto reply message sample for your business. Learn how you can increase engagement, save time, and provide valuable information.](/blog/whatsapp-auto-reply-message-sample)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7B9RWI6ICHXyJvCZT4ELoF/08c0cf4139169a998842ce05ad0e827b/how-to-schedule-a-whatsapp-message-cover_5212d1b0b16a33af14367614db4abee2.jpg?q=70&w=1000&fm=avif)](/blog/whatsapp-schedule-message)  
[How to Schedule WhatsApp Messages: Easy Step-by-Step GuideLearn how you can schedule a WhatsApp message to improve touchpoints and conversions across the customer journey.](/blog/whatsapp-schedule-message)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5RTY5gAzNfvYQEU1rVW6aW/8e59b747260cec0ecfc0fadeb579e00a/tiktok-messaging-ads_32b563cbc23645306b74deb85c6db7dc.jpg?q=70&w=1000&fm=avif)](/blog/tiktok-messaging-ads)  
[Supercharge TikTok Messaging Ads on Respond.io TikTok Messaging Ads and respond.io is a recipe for sales success. Maximize the potential behind this latest integration to capture customers, convert leads and retain business.](/blog/tiktok-messaging-ads)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1hOThwUTTdoCX7kn8KYobH/426a465c03bafcd39f0287e548e3d85c/twilio-vs-messagebird-vs-respondio_dd72f501d5a76d708eeed25075543be3.jpg?q=70&w=1000&fm=avif)](/blog/twilio-vs-messagebird-vs-respondio)  
[Twilio vs MessageBird vs Respond.io: Which One Wins?Twilio vs MessageBird vs respond.io, which one is the best messaging software? We unveil the key features, pricing, and value to help you decide.](/blog/twilio-vs-messagebird-vs-respondio)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1v2H7hpthC97j7I4gpuXFi/25fe3c5feed7b82a804bb7078c9b02a8/concepts-what-is-business-messaging-cover_efc8b290908932f8b62fe4bf6abbc56e.png?q=70&w=1000&fm=avif)](/blog/business-messaging)  
[Business Messaging: A Guide to Messaging for Business Instant messaging is the dominant way people communicate with each other. Businesses have begun to use instant messaging to reach out to their customers.](/blog/business-messaging)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/37H8rB0cSsA8ikZRhVCPBc/a5df1fd0a9a4ed85611de47822cd2848/how-to-capture-conversations-cover_4ef87e9179a43914c9e171a263cd00af.png?q=70&w=1000&fm=avif)](/blog/lead-capture)  
[Lead Capture to Boost Your Opportunities for Conversion \[July 2024\]Increase your lead generating capabilities through conversations to boost your opportunities for conversion](/blog/lead-capture)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6p6PmKNkEX4W0taR7H2H95/bab3a781a1752fdef2f52fa1bdddb78e/how-to-close-sales-in-3-conversations-cover-image_b4660522e40858bf4a8d2b3182b5b3d4.jpg?q=70&w=1000&fm=avif)](/blog/how-to-close-a-sale)  
[Sales Closing Techniques: How to Close a Sale in 3 ConversationsBuild a personal relationship with customers to improve your sales in a short amount of time. Learn how to close more sales in 3 conversations.](/blog/how-to-close-a-sale)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3g5WblgD9QEDZCIHJH9A8T/12fc722c0e7103e95d968fc3a3663492/blog-respond-30-cover-new_fb622db6ff3215edaff95d6271a40362.png?q=70&w=1000&fm=avif)](/blog/respond-30)  
[Introducing Respond 3.0: A User-Centric, Beautiful Leap ForwardThe best just got better. Respond 3.0 is on the way and it promises to make your experience of using respond.io better than ever.](/blog/respond-30)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/qytWdgOXUwDu5jFYDySIg/2524230f889bfa35312d29cd72accb3d/how-to-avoid-whatsapp-ban-cover_83696d0217049ec0cd7a5212da5b0136.jpg?q=70&w=1000&fm=avif)](/blog/whatsapp-business-banned)  
[Whatsapp Business Banned Account: Reverse and Avoid ItGetting your WhatsApp Business account banned can have severe consequences for your business. Learn how to reverse it and avoid bans in the first place.](/blog/whatsapp-business-banned)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2YGZu7m8lVKaWN3AMbixxJ/57bc400b36e676e358c6d4ad68158da1/viber-marketing-cover_7f830bfe2c0dc4859b7d2351ff2fbedc.png?q=70&w=1000&fm=avif)](/blog/viber-marketing)  
[Viber Marketing: Drive Growth Through MessagingLearn how you can enhance your sales and growth with Viber Marketing by using QR codes, bulk messages and ads.](/blog/viber-marketing)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1QgJ86VFNFzHR4yMGXEDCU/2e15c7d42fa0dd39fc1f2adb227e4fef/whatsapp-appointment-booking-cover_e2b93280d84cf74d9b1a9a1ea8faa112.jpg?q=70&w=1000&fm=avif)](/blog/whatsapp-appointment-booking)  
[WhatsApp Appointment Booking: Make Bookings A BreezeBusy manually scheduling appointments? Streamline and automate your efforts with WhatsApp appointment booking.](/blog/whatsapp-appointment-booking)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7DYsy6YMP6dyEO1I0wXQUS/05f5e6bc6ce0601ddb03ef8455380bff/press-release-mdec-mdx-award_20b372a12c6789a8680c847d8f5a8456.gif?q=70&w=1000&fm=avif)](/blog/leading-ai-driven-omnichannel-marketing)  
[Respond.io Wins Malaysia’s Leading AI Driven Omnichannel Marketing AwardRespond.io bags another award, this time as Malaysia's Leading AI Driven Omnichannel Marketing Award, cementing its position as leader in the business messaging space.](/blog/leading-ai-driven-omnichannel-marketing)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1jcl14Q85jPDe2ZRGUAVYK/7bb94e027895132e0492ab1ff02ccbca/press-release-ict-leadership-awards_2b1a20fc0f645d122c9119710b1f4c22.gif?q=70&w=1000&fm=avif)](/blog/best-business-messaging-platform)  
[Respond.io Presented as Best Business Messaging Platform Vendor of 2023Respond.io was awarded Best Business Messaging Platform Vendor of 2023 by CXO Insight Middle East during Expand North Star in Dubai.](/blog/best-business-messaging-platform)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/hYDnLFLj84kYbwmDZ7Mm9/ad9d8180a7aa702341553cc777a465e1/platform-release-august-2023-cover_63f4ab85589dfd1048885fc2a83d19ae.png?q=70&w=1000&fm=avif)](/blog/august-2023-updates-respond-ai-workflow-improvements-quick-access-to-resources-and-more)  
[August 2023 Updates: Respond AI, Workflow Improvements, Quick Access to Resources and MoreWe released a slew of updates this August, from the new Respond AI for improved conversations to Workflow enhancements that give you more control over your automation](/blog/august-2023-updates-respond-ai-workflow-improvements-quick-access-to-resources-and-more)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3XKkKo77fRzB4ZS6wjJTFA/433726895edc86edbd6d4b9621fb9f22/concepts-auto-reply-message-cover_d9ca51c182c5d0a7fc3e71078af66d36.png?q=70&w=1000&fm=avif)](/blog/auto-reply-message-for-business)  
[Auto-Reply Message for Business: Enhance the Customer ExperienceRespond to customers quickly with auto reply message for business. Keep up with large volume of messages while improving effiency and productivity.](/blog/auto-reply-message-for-business)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/28oVp2yxzo9Y0OMH0Oakvk/665e6a33a064d07d1841f66ba24241cb/concepts-spam-management-cover_7a69eae5b40655fb73d3f016b939055c.jpg?q=70&w=1000&fm=avif)](/blog/spam-management)  
[Spam Management: Clear Your Inbox Clutter Dealing with spam can waste your time and prevent you from helping customers in a timely manner. Learn about the spam management strategies that can help you improve productivity.](/blog/spam-management)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/550UFkrMGi74wVZczqBL42/cfe9742e6abd69d6a4013bb20c86a82c/how-to-instagram-dm-sales-script-cover_2f91d97171a25f6ea8d517939c12f135.png?q=70&w=1000&fm=avif)](/blog/instagram-dm-sales-script)  
[Instagram DM Sales Script: Convert Followers into CustomersTurn your followers into customers with Instagram DM sales scripts. Look at host of examples and learn best practices to craft the script that wins sales.](/blog/instagram-dm-sales-script)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/78CwmYh9PbgYPAb1jn6jcE/0f3592c017220d08fb6f0874b916f8fd/how-to-instagram-direct-message-link-cover_d60f271bcbebd888e155e42adf68454f.jpg?q=70&w=1000&fm=avif)](/blog/instagram-direct-message-link)  
[Instagram Direct Message Link: A How-to Guide to ig.me LinkInstagram direct message link is the way for your customers to connect with you directly. Use ig.me links and boost your customers' experience.](/blog/instagram-direct-message-link)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2FxWV4OdkVxTjTSXPZUjA3/9b647d72a93fcc7d5a37792f3dcaefb6/concepts-whatsapp-broadcast-v-whatsapp-group-cover_84d0e54afe82784069214706501635b1.jpg?q=70&w=1000&fm=avif)](/blog/whatsapp-broadcast-vs-group)  
[WhatsApp Broadcast vs Group: A Comparison for BusinessWant to send messages to a large group on WhatsApp? Check out which you should use: WhatsApp Broadcast vs Group.](/blog/whatsapp-broadcast-vs-group)

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2025-12-05T03:04:57.662Z

blogs

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