---
description: See all articles written by Chris Lai on the respond.io blog.
title: All Articles By Chris Lai | Respond.io
---

# Chris Lai

Chris Lai, a Content Writer and an in-house SEO specialist at respond.io, holds a Bachelor of Pharmacy from Monash University. Before joining the team in 2020, Chris refined his expertise as a medical writer and content strategist at several marketing agencies. His articles cover business messaging apps such as WhatsApp Business, helping companies to navigate the ever-changing landscape of business messaging. 

* [All](/blog)
* [Ultimate Guide 🗞️](/category/ultimate-guide)
* [How To Article ✍🏻](/category/how-to-article)
* [Practical Guide 🪄](/category/practical-guide)
* [Concepts 📝](/category/concepts)
* [Platform Release 🎊](/category/platform-release)
* [Instant Messaging 💬](/category/instant-messaging)
* [Press Release 📖](/category/press-release)
* [Messaging App Campaigns 🚀](/category/messaging-app-campaigns)

* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/64Y0NaPlRzAT9WHGT1ORBy/a34680a60ead69f5260e51c42a48fc0a/WhatsAppCustomerSupportCoverImage_be94454d908948be1801dcbef4f4217c.png?q=70&w=1000&fm=avif)](/blog/whatsapp-customer-service)  
[WhatsApp Customer Service Platform: How to Use WhatsApp for Support The WhatsApp customer service platform empowers your team to deliver better support. Read the blog to learn how to successfully deliver customer support via WhatsApp.](/blog/whatsapp-customer-service)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6yeTrOtKq9XJcm7VbKzKsj/e29ad58fd37d8cf4d73ccde92faa3592/WhatsAppNotificationsCoverImage_5ea2b95903b3c42717d5cfa58f2543b5.png?q=70&w=1000&fm=avif)](/blog/whatsapp-business-notification)  
[How to Send a WhatsApp Business NotificationStill sending SMS notifications? It's time to switch to WhatsApp Business Notification. Learn how to send a WhatsApp Push Notification using respond.io.](/blog/whatsapp-business-notification)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6iEyiMklrTwSYxoEs1TzPq/c97d4ffbca8d4114d4232a3876a5ae7b/IMUCoverImage_6a19f95e225a30f4a47ce52d2f39cbb5.png?q=70&w=1000&fm=avif)](/blog/instagram-business-account-multiple-users)  
[Instagram Business Account Multiple Users: A How-To GuideWant to have multiple users on one Instagram account? We’ll explain how you can solve the Instagram Business Account Multiple Users problems with respond.io.](/blog/instagram-business-account-multiple-users)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1ddp0ScDNFygnkuEQmWr8U/4f283a68bfb8dfe07b6783916c8fcfd4/How_to_Send_Bulk_Messages_on_WhatsApp.png?q=70&w=1000&fm=avif)](/blog/whatsapp-bulk-message)  
[How to Send Bulk Messages on WhatsApp: A Step-by-Step GuideLooking to send a WhatsApp bulk message to customers? Learn how to send bulk messages on WhatsApp API with respond.io.](/blog/whatsapp-bulk-message)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1ND7J3SQnsSnSrG3fpSAug/deb4d545df3d03211f6d39200f3c0c69/WhatsApp_Template_Message.png?q=70&w=1000&fm=avif)](/blog/whatsapp-template-message)  
[WhatsApp Message Template: A How-to Guide with 13 ExamplesBusinesses can't send WhatsApp messages after 24 hours unless they use WhatsApp Message Template. Learn how to format and send template messages plus examples.](/blog/whatsapp-template-message)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7PGisJSEY3wOqvOi96DdA/92c2aeebc279973ac753505c40d439b6/update-click-to-messenger-ads-cover_47c624a6a31c26725dc0469f5abf9c9b.jpg?q=70&w=1000&fm=avif)](/blog/facebook-messenger-ads)  
[The Practical Guide to Facebook Messenger Ads Want to generate more leads? Learn how to use Click to Messenger Ads with respond.io to increase the conversion rate of your Facebook Messenger Ads.](/blog/facebook-messenger-ads)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/ZxtZSYbb1kcnZwVTiDrUp/1127740f888a83db722e76a75753e33a/InstagramAdsCoverImage_65fbdfba7d69d3385a6a4333a913cf4c.png?q=70&w=1000&fm=avif)](/blog/click-to-instagram-direct-ads)  
[The Practical Guide to Click to Instagram Direct AdsThis blog post explains what are Click to Instagram Direct Ads and why use them for lead generation. Plus, we’ll walk you through the process of setting up a Click to Instagram Direct Ad and taking your Instagram Ads to the next level using respond.io. This includes sending automated surveys to Instagram leads, managing Instagram messages at scale and extending the messaging window.](/blog/click-to-instagram-direct-ads)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/732jWAyQj298JhWhvJ5grA/a6499552ecd41ea756df8bf308f797cd/FacebookMessageTagsBlogCover_8364f01a63b7edc8db7d63453a8226c3.png?q=70&w=1000&fm=avif)](/blog/facebook-message-tag)  
[How To Use Facebook Message Tags Facebook doesn’t allow you to send messages any time you want - you can only contact customers using a Message tag after 24 hours. In this article, we’ll discuss the different types of Message Tags and their use cases. We’ve prepared a step-by-step guide on how to use Message Tag. Plus, you’ll learn Facebook’s Message Tag rules, as well as the best practices when using Message Tag.](/blog/facebook-message-tag)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3IdOhlVP0m5ZKZaTK0VnhH/1424b09d557bf53379bee9713b33efa0/FacebookSupportBlogCover_1d86af1568313189e938ccdb9caec479.png?q=70&w=1000&fm=avif)](/blog/facebook-support)  
[Facebook Support: How to Contact Facebook for HelpNeed help from Facebook? Read this article to learn more about Facebook Support. In this blog post, we’ll be answering questions like why you need Facebook Support, and how to contact Facebook Support team. Plus, you will learn the dos and don’ts when contacting Facebook Support.](/blog/facebook-support)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/37l9SdIIOYIKQ1DN3s84AQ/a961100daebad8dfa6a9631ccd15705c/Telegramgroups-blogcover_07fe5b97128c264a5d3f2ab3cf541f88.jpg?q=70&w=1000&fm=avif)](/blog/telegram-groups)  
[What Are Telegram Groups Using Telegram for Business doesn't require any additional software because of the power of Telegram Group. In this article, we'll cover what is Telegram Group and what are Telegram Groups used for. You’ll also learn how to create Telegram Groups, add new members to Telegram Groups using a Telegram Group invite link, and use Telegram Group features.](/blog/telegram-groups)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2e8kplSsv3Ns5ePRYBlotL/c5cda46719a001f3e1126a7ba4b516f4/BestMessagingBlogCover_712a16117544cb151eb6517b273a8112.png?q=70&w=1000&fm=avif)](/blog/best-messaging-apps)  
[Best Messaging Apps For Business \[February 2024\]With over 3 billion messaging app users worldwide, Business Messaging has become an inevitable trend - customers increasingly turn to messaging apps such as Facebook Messenger and WhatsApp to contact businesses. We’ll explain the benefits of using instant messaging apps for business, the best ways to use messaging apps for marketing, remarketing, sales, support and notifications, and reveal the best messaging apps for each use case.](/blog/best-messaging-apps)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3icSnXkbF5wXPpGPMZ3Rae/82c09b36845e520fa87a77c69133d9e4/FBAutoReplyCoverImage_5ee948c125675c8b34e1814d60b89584.png?q=70&w=1000&fm=avif)](/blog/facebook-messenger-auto-reply)  
[Messenger Auto Reply: How to Set It Up in 3 Steps Facebook Messenger auto reply message is an effective way to level up your customer experience. Find out how to create Facebook automated responses through respond.io.](/blog/facebook-messenger-auto-reply)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2ldhigydBoZD8POdssqrY2/7909d0e14de8d1eb4e37d9c713a0fb76/WhatsAppWebchatCoverImage_5b02a19b4cbe7b71a9cfdffca51ebfe3.png?q=70&w=1000&fm=avif)](/blog/whatsapp-webchat)  
[WhatsApp Webchat: How to Use WhatsApp Integration with Website \[Jan 2024\]WhatsApp webchat is a handy way to turn your website visitors into WhatsApp contacts. Learn how to use WhatsApp Integration with website for different use cases.](/blog/whatsapp-webchat)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5XET9fN0wqoQp98CRq2eJb/5b3cd561194fb675d9b552c5f01ca074/WhatsApptoInstagramCoverImage_5e622a34ac20ed21469ad84a7f3bafcb.png?q=70&w=1000&fm=avif)](/blog/whatsapp-link-for-instagram)  
[WhatsApp Link for Instagram: How to Add WhatsApp to Instagram \[December 2023\]WhatsApp link for Instagram helps you direct Instagram conversations to WhatsApp. This article will cover how to add WhatsApp link to instagram.](/blog/whatsapp-link-for-instagram)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3wpUUARccRA8zqjLtWI0EN/b0d25c55765dc0cb2c4dfbaa35ae6ef6/WhatsAppSalesCoverImage_7bd24ae0831e1f9ec9e25f2faa271be1.png?q=70&w=1000&fm=avif)](/blog/whatsapp-sales)  
[WhatsApp Sales: How to Sell on WhatsApp Want to use WhatsApp for sales? Read the article to learn the fundamentals of WhatsApp sales, tips and best practices along with real business success stories.](/blog/whatsapp-sales)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7uLBT2gfAcPkN2EqlYoMuA/4be8daa4fb01b8b7c101dbdeeb96a483/Ultimate-SMSForBiz_cf4f51e072e90649fd21063917558be5.png?q=70&w=1000&fm=avif)](/blog/business-sms)  
[Business SMS: The Ultimate GuideLooking to use SMS for business to either message your existing customers or attract new ones? You’re probably wondering how to set up a text messaging service for your business. In this article, we’ll demystify business SMS and explain how to get an SMS number, how to messages your existing customers as well as how to find new ones.](/blog/business-sms)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6h22zqJCDBqrQXYAbFNTE/6ba822e3f78e569be8503101c9b79e92/AwayMessagesCoverimage_1afcc0ebc9834b4a4111b8381911ca23.png?q=70&w=1000&fm=avif)](/blog/away-message-for-business)  
[How to Send an Away Message for BusinessWhile it's not always possible to give your customers a quick response, you can always send them an Away Message using respond.io's Workflows.](/blog/away-message-for-business)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3bs2W3dxO47KwVhxgf1ZCu/84f9f2344d7f31293610f311528fb8a8/how-to-4-ways-to-get-customers-to-message-you-on-whatsapp_faaf424e87a8f8d5446c8ed2bb737d0d.png?q=70&w=1000&fm=avif)](/blog/how-to-start-a-conversation-on-whatsapp)  
[How to Start a Conversation on WhatsApp: 4 Ways to Get Customers to Message You Due to the strict opt-in policy, it's not always possible to send the first WhatsApp message to your customers. Thankfully, you always have the option to get them to message you first. Here's how to do it with WhatsApp Link, WhatsApp Chat Widget, WhatsApp Button and Click to WhatsApp ad.](/blog/how-to-start-a-conversation-on-whatsapp)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/28KJCzo3cVM4x3fB0gwN7y/8d59803de9719641e5262b5c3eb3a318/AskAQuestionCoverImage_99e882cff15dd49a44605e59230c0a15.png?q=70&w=1000&fm=avif)](/blog/question-bot)  
[Ask a Question: A How-To Guide Looking to use a question bot to collect customers’ information? Ask them open-ended or specific questions with Workflows!](/blog/question-bot)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7FzFAyXkFPs1AO7Si7J9K1/e0e4b7e62a5df7c95d96880e93dbffca/WhatsAppGroup-blogcover_87d445ffd6a80c08cf5eb910a17ecc89.jpg?q=70&w=1000&fm=avif)](/blog/whatsapp-group)  
[What Is A WhatsApp Group?WhatsApp Group Chat is a popular WhatsApp feature that lets you connect with a group of people. In this article, we’ll cover what is a WhatsApp Group and what are WhatsApp Groups used for. Plus, you’ll learn how to create WhatsApp Group and how to join a WhatsApp Group.](/blog/whatsapp-group)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/0nLfZ1CA3DiHFtZNb7bTB/fc93d9519033d7d68248066ffd0c7825/SMSBroadcast_CoverImage_df6f0fc2d8aa01d46f220fbdd0b95d73.png?q=70&w=1000&fm=avif)](/blog/sms-marketing-sms-broadcast)  
[SMS Broadcast: A How-To Guide If you want to get started with SMS marketing, this guide is for you. We'll cover SMS marketing best practices, and teach you how to send SMS broadcast with SMS marketing software.](/blog/sms-marketing-sms-broadcast)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1vn7ctetIgB8yDawXwSJKN/039d3902e1dab74106de8929f41dd55d/SupportEscalationCoverImage_05e2d1f9b9470f1c1c9d104bea6861e8.png?q=70&w=1000&fm=avif)](/blog/escalation-management)  
[Escalation Management: A Guide to Customer EscalationEfficient support escalation helps boost customer satisfaction. In this article, we'll walk you through the steps of designing an escalation management framework.](/blog/escalation-management)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6d53wWwwhXLFKqdYePneGn/729d8bcd370932801a88d0089e0219ea/InboundConversationCoverImage_fc801bc3b3bbac1bda2919542759a1ea.png?q=70&w=1000&fm=avif)](/blog/inbound-conversations)  
[Inbound Conversations: Convert Chats into Business Results An Inbound Conversation Workflow helps you handle inbound messages efficiently. Learn how to set up an Inbound Conversation Workflow on respond.io.](/blog/inbound-conversations)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3YTA5FzwKmo3JvXaZkBIPO/7b31358a4a5f626248259d8b6c731e81/Telegramchannels-blogcover_e7d84708655230b1d2698188d9dc2196.jpg?q=70&w=1000&fm=avif)](/blog/telegram-channels)  
[What Are Telegram Channels?Using Telegram for Business doesn't require any additional software thanks to the power of Telegram Channel. In this blog post, we’ll cover what are Telegram Channels & how Telegram Channel works. We've also put together a list of Top 5 Telegram Channels. Plus, you’ll learn how to get your customers to join Telegram Channel with a t.me Telegram Link.](/blog/telegram-channels)

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2025-12-05T03:05:00.604Z

blogs

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