---
description: See all articles written by Kevin Wong on the respond.io blog.
title: All Articles By Kevin Wong | Respond.io
---

# Kevin Wong

Kevin Wong, a Senior Content Writer at respond.io since 2023, holds a Diploma in Mass Communications. His experience spans news journalism, business writing, and a stint as a public relations consultant. His extensive expertise is channeled towards in-depth articles on customer conversations and the business messaging landscape.

* [All](/blog)
* [Ultimate Guide 🗞️](/category/ultimate-guide)
* [How To Article ✍🏻](/category/how-to-article)
* [Practical Guide 🪄](/category/practical-guide)
* [Concepts 📝](/category/concepts)
* [Platform Release 🎊](/category/platform-release)
* [Instant Messaging 💬](/category/instant-messaging)
* [Press Release 📖](/category/press-release)
* [Messaging App Campaigns 🚀](/category/messaging-app-campaigns)

* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2SonjLt3HIa4XXOjzPHEE1/391dbbde9f4afafa06ddb0cc4ff38d8b/how-to-telegram-marketing-cover_08ce9edbb71604c6e71929924b51d7b5.png?q=70&w=1000&fm=avif)](/blog/telegram-marketing)  
[A How-to Guide to Telegram Marketing: Improved Lead Generation, Engagement and ResultsDiscover the effectiveness of Telegram Marketing in this quick guide. Learn how Telegram's features can enhance your marketing strategy and how tools like respond.io amplify these efforts. We'll also explore the benefits and strategies of Telegram marketing, tailored to today's digital landscape.](/blog/telegram-marketing)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5D0VtmJfYsCiT63oJlCoXV/7769a4965ee0a487fc71753933ad7bfd/press-release-sme100-cover_eef324eb1dfe85b178bcccde9d1d6b4b.gif?q=70&w=1000&fm=avif)](/blog/respondio-earn-recognition-for-fast-moving-companies-sme100-2023)  
[Respond.io Earns Recognition as Fast-Moving Company in the Prestigious SME100 AwardsRespond.io, a pioneering customer conversation management software, has been recognized as one of the recipients of the SME100 2023 Malaysia Awards for Fast Moving Companies. This prestigious award underscores their remarkable performance and growth in the highly competitive IT industry.](/blog/respondio-earn-recognition-for-fast-moving-companies-sme100-2023)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/36UZvtY9urSSjpzXJChj25/9ca0cc1c947f81c0c75beb79633d38f3/64a890d4cf3f87281ed-concepts-what-is-social-commerce-cover-2000_5e850b97c1659d8efcb85cc84a9d2d2d.png?q=70&w=1000&fm=avif)](/blog/conversational-sales)  
[Conversational Sales: A Quick Guide to Conversational SellingThis article explores the transformative impact of conversational sales, its benefits, challenges, and showcases success stories of companies that have effectively adopted this approach. Discover how platforms like respond.io offer innovative solutions to enhance conversational selling strategies.](/blog/conversational-sales)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5z8M9aqWhAVMU7XAgX8AEI/890a7785d450f41d29a26a71c09d5ad2/how-to-customer-service-template_f7c8028c34fdba818b71e07deb2255c4.png?q=70&w=1000&fm=avif)](/blog/how-to-improve-customer-service)  
[How to Improve Customer Service: 5 Practical Strategies to Improve Customer ServiceIn a world where customer expectations are ever-increasing, exceptional customer service has become a necessity. Businesses that prioritize and continually improve customer service not only survive but thrive, building lasting relationships with customers. Learn how you can enhance and improve your customer service to gain a competitive advantage.](/blog/how-to-improve-customer-service)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5eixCgkrzjql7X4COO1pur/2aae57caa527634ab58715686b5d0f2a/press-release-gitex-blog-cover_79a76d6b923f07a7c27f29da6f48595b.gif?q=70&w=1000&fm=avif)](/blog/respondio-unveils-ai-powered-solutions-at-gitex-global-2023)  
[Respond.io Shines at GITEX Global 2023 with New Innovative AI-Powered SolutionsRespond.io unveiled new AI-powered solutions at GITEX Global 2023, aiming to redefine customer communication and empower businesses in the Middle East.](/blog/respondio-unveils-ai-powered-solutions-at-gitex-global-2023)

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2025-12-05T05:06:10.445Z

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