---
description: Interakt is an affordable WhatsApp + Instagram Business CRM with AI Agents. It's great for SMBs, but it's limited in terms of automation, SLAs and scalability.
title: Interakt Review (2025): Key Features, Pricing &amp; Best Alternatives
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# Interakt Review (2025): Key Features, Pricing & Best Alternatives

[![Yi Hui Chan](https://assets2-proxy.respond.io/ph8r57dk1q9w/4jLSyczuvCeFZr2zz4PgM6/7375781d5669160ea11114f0e336568e/Avatar-12.svg?q=70&w=400&fm=avif)](/author/yi-hui-chan)

[Yi Hui Chan](/author/yi-hui-chan)

· 04 Nov 2025

·

9 min read

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 TL;DR – Interakt Review 

* Interakt is best for small and medium businesses that prefer a quicker setup with low-cost WhatsApp and Instagram.
* Interakt AI Agents via Haptik are a good start, but without published SLAs or advanced automation branching, they’re not yet ready for enterprise-scale operations.
* When scaling matters, respond.io offers more omnichannel reach, maturity, and reliability.

Interakt started as a WhatsApp Business CRM for B2C businesses, but it recently expanded its range in 2025 to include Instagram and AI Agents via Haptik’s “AI for All” initiative. 

It remains an attractive choice for small and medium businesses due to its affordability and quick setup. But growth-oriented B2C companies should closely evaluate its AI depth, automation limits and enterprise reliability before they commit to using Interakt.

If you’re looking to scale, you’ll need a more robust solution. That’s where respond.io stands out. [Respond.io](https://respond.io) remains the more robust alternative for businesses wanting to scale, especially when you need more omnichannel support, enterprise SLAs and advanced automation.

## What is Interakt?

Interakt calls itself a “WhatsApp full stack platform” Sales CRM, with emphasis on Instagram and AI Agents, designed to help businesses sell and support customers at scale. Its no-code chatbots, click-to-WhatsApp ads and broadcasts make it easy to automate outreach and drive conversions, while the shared inbox supports collaboration across teams. Other Interakt features include integrations with e-commerce platforms and CRMs and basic workflows and analytics.

Interakt also claims “unlimited conversations” with no markup and supports large-scale notifications (e.g., “5M+ notifications in a single day”). For Shopify sellers, features like abandoned cart reminders and WhatsApp order confirmations help recover lost sales and improve customer retention.

In short: Interakt positions itself as a low-barrier CRM platform for WhatsApp and Instagram, enhanced with chat automation and catalog commerce.

## Interakt review, at a glance

| **Category**                                                        | **Details**                                                                                            |
| ------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------ |
| **Verdict**                                                         | 6.5/10                                                                                                 |
| **Best for**                                                        | Small to medium businesses, early B2C businesses                                                       |
| **Interakt pricing**                                                | Affordable, with tiered plans available (Ranging from USD12 - 69 per month)                            |
| **Core Strength**                                                   | Fast setup, supports WhatsApp and Instagram, offers AI Agent (via Haptik) and simple automations       |
| **Primary Weaknesses**                                              | Lacks published SLAs, limited workflow automation depth and unclear AI maturity                        |
| **Best Interakt alternative:** [**Respond.io**](https://respond.io) | More suited for medium to large B2C businesses requiring scale, reliability and true omnichannel reach |

## Interakt review in average customer ratings & user feedback

![Screenshot from G2 (As of 29 Oct 2025)](https://assets2-proxy.respond.io/ph8r57dk1q9w/2Ufe8rt1WzPugdPa3zEiNO/bf037d10c656b55249d7b68eb3c3b0dd/Screenshot_2025-10-29_at_4.48.53â__PM.png?fm=jpg&q=80&w=640)
* **G2**:4.5/5 stars (63 reviews)
* **Capterra**: 4.4/5 stars (12 reviews)
* **Trustpilot**: 2.3/5 stars (6 reviews)

### Overall positive themes

* Many users praise Interakt for its cost-effectiveness and ease of use of the platform.
* The shared inbox and basic automation are commonly praised to be useful for small teams.

### Overall critical observations

* The latest feedback dates back to 2024, with most feedback dating from 2022-2023 and no recent reviews found.
* Some feedback points to limitations in analytics depth and advanced routing logic.
* Some buyers express concern over complicated platform and automation setups, poor customer support, slowness and delays of messages and lack of transparency on uptime.

Because Interakt is relatively new in its AI and Instagram expansion, detailed user reviews on those features are not available yet.

### Who is Interakt best for?

* Small and medium businesses and startups that want to launch WhatsApp and Instagram messaging with minimal friction, based in India and emerging markets
* Single or small-agent teams with light to moderate message volumes.
* Founders or lean teams who want to utilize conversational engagement affordably.

If your team expects to scale, manage multiple channels, or handle high messaging load, Interakt may only serve as a stepping stone.

Turn customer conversations into business growth with respond.io. ✨

Manage calls, chats and emails in one place!

[ Book a Demo ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJZtM4BfRkXBKSL59L5j%2FlaJ4%2BzD1NHrw8UnfY3qlAjv5e5x%2FLC6kTHaAzy%2BZArNHjwEPBjeaY%2Flegh7%2FlItLGZbpOSlRy%2B3HaHdvJTbK4816w%3D&webInteractiveContentId=131307604004&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200)[ Sign Up Free ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJUZ9y86szSaqWmCnYSYMq0ZOk9XV2oCon%2FmNLPf8PPYjkz0WNyT3X6%2FNYXJ57JQd5OrqxmaPSa%2B7vmFBoJC5AM1ZN85A57D%2Ff8%2FTbyG9hd5BP9pbt7izF7v82BktzihajSsdiAfsC8q7M1poVVj%2FeAarUQTlFGjZdhnpE%2FS0oyP6r6zJeC35UP7Fj5%2FhBOQVo1fYZ5OQ0ThLMvpSdc7BkVWmpTOpdbJhdObPU%3D&webInteractiveContentId=131307603879&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200)

## Interakt cost

Interakt’s pricing is divided into two types of tiered plans, each offering three billing cycles: Monthly, Quarterly and Yearly.

The Marketing & Support Hub is designed for teams that focus on customer engagement and support. It includes three plans (Starter, Growth and Advanced), with an Enterprise option available upon request. These plans are marketed with “unlimited agents”.

Meanwhile, the Sales CRM is built for teams that prioritize lead tracking and sales pipeline management. It currently offers only a single Starter plan, making it more suitable for small sales teams or early-stage businesses.

### 1) Marketing & Support Hub

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7dHn8PSHD3WFDOURtcsgKM/5c2972380c3b19d45e8b08aa212a7a35/Screenshot_2025-10-29_at_4.52.36â__PM.png?fm=jpg&q=80&w=640)

| **Plan**       | **Price (monthly)** | **Interakt Key Features**                                                                                                                                                                   |
| -------------- | ------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Starter**    | USD12               | Shared team inbox (Choose between WhatsApp or Instagram), Unlimited free conversations (within Meta limits), send bulk campaigns, Click to WhatsApp Ads, simple notifications and reminders |
| **Growth**     | USD55               | Includes everything in Starter plan, plus: Advanced campaigns, analytics tracking, basic chatbot builder, catalogs, integrations, webhooks and APIs                                         |
| **Advanced**   | USD69               | Includes everything in Growth plan, plus: Advanced chatbot flows with branching, conditions and API calls and advanced webhooks                                                             |
| **Enterprise** | On request          | Includes everything in Advanced plan, plus: Unlimited custom fields, tags and events, personalised support, high rate limits and speeds, unlimited templates with no markup charges         |

### 2) Sales CRM

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1YGs2auY61PRuHF2Vnp7T0/621364e99a88f4b44730b5aee2251d22/Screenshot_2025-10-29_at_4.52.55â__PM.png?fm=jpg&q=80&w=640)

We can also note:

* AI Agents (via Haptik) are a premium add-on, starting in a range of ₹10,000 (which is roughly around USD115)
* Meta conversation fees (WhatsApp Business API charges) remain separate and applicable.

Because overcharges, feature caps, or hidden constraints are common among WhatsApp CRM platforms, users should clarify with sales before deeper commitment. Additionally, if a business wants to use Interakt for both marketing and sales purposes, they’ll need to subscribe to both plans separately, which can increase costs over time.

In contrast, respond.io combines all capabilities into a single plan, covering the full customer journey, from marketing and sales to support, without requiring multiple subscriptions. [Respond.io](https://respond.io)’s pricing starts at USD 99/month (Starter**)**, with higher tiers (Growth, Advanced, Enterprise) built around Monthly Active Contacts and user seats. Respond.io’s pricing model also focuses on usage, which becomes more predictable for scaling teams. 

## Interakt pros and cons

### Pros of Interakt features

* **Low barrier to entry & fast setup**  
You can set up WhatsApp + Instagram messaging quickly, without heavy technical setup.
* **Shared team inbox & assignment**  
Agents can handle messages collaboratively, with labels, filters and quick replies.
* **AI Agents via Haptik**  
The integration with Haptik's AI Agent promises conversational automation, FAQ bots and lead funnel capabilities (still emerging).
* **WhatsApp sales CRM and commerce-friendly features**  
Qualify leads with no code chatbots, sales pipeline management, shop and pay via chat, order reminders and notifications are part of the offering.

### Cons of Interakt features

* **Lack of channel coverage**  
Interakt has expanded beyond WhatsApp to support Instagram messaging (including DMs and comments), but without broader channel coverage, growing teams may struggle to unify customer conversations across platforms.
* **Lack of public SLAs / uptime guarantees**  
Unlike enterprise platforms, Interakt does not prominently publish reliability metrics or SLA commitments.
* **Limited workflow branching & flexibility**  
For a more complex workflow branching, such as multi-step decision logic or conditional data-based triggers, Interakt’s workflow may not suffice. They also lack analytical depth.
* **AI maturity is early**  
While AI Agents are a strong differentiator, Interakt AI Agents are still new. Their performance, fallback behavior and error handling are not yet tested at enterprise scale, so the uncertainty in depth and robustness is higher.
* **Scalability is unknown**  
Handling very high concurrency, massive message and broadcast volumes, or data-intensive workflows may stress underlying infrastructure.

## How to use Interakt

Interakt offers a free 14-day trial. Here’s a simplified flow to get started:

1. Connect your WhatsApp and Instagram Business accounts (via Meta API).
2. Import contacts or integrate your CRM (CSV or via connector).
3. Set up message templates, auto-replies and basic chat flows.
4. Set up and activate Interakt AI Agents (if applicable).
5. Invite your team agents.

For lean teams with simple WhatsApp Business CRM needs, the whole setup is quick to put together. However, for more complex mid-market scenarios, you may have limited flexibility and may need a developer to fine-tune integrations and logic.

While it’s easier for basic use cases, you may run into constraints when customizing behavior for more branches, high concurrency, or scaling your WhatsApp CRM.

### Interakt's scalability & limitations

As usage grows, here’s where you want to validate for scaling your WhatsApp CRM:

* **Concurrency & message volume:** You’ll need to stress-test if Interakt can scale when hundreds of agents and thousands of chats run in parallel.
* **Reliability & downtime guarantees not transparent:** Without published SLAs, you’ll unlikely be able to tolerate risk or failure.
* **Workflow complexity ceilings:** If your logic needs deeper conditional branching or multi-step flows, you may reach the limits sooner.
* **API and integration throughput:** At scale, API latency and rate limits may surface.

In short: Interakt is excellent as a cost-effective entry-level tool. However, due diligence is required when scaling teams. These dimensions should be thoroughly tested before committing to riskier projects.

### Quick-start features

Interakt supports prebuilt WhatsApp message templates for promotions, reminders, order confirmations and more. They also offer basic workflow templates to get started quickly, such as lead generation and appointment bookings.

While these templates are excellent for fast launch, the ability to deeply personalize or dynamically branch may be limited compared to enterprise-enabling platforms such as [respond.io](https://respond.io).

## Verdict

If your business roadmap includes cross-channel engagement, higher concurrency, deeper automation and minimal downtime risk, respond.io is the natural next step**.** It offers omnichannel reach, mature AI, integration depth and enterprise-grade infrastructure.

In short, start with Interakt if you’re small and budget-conscious, but plan for respond.io once your automation, volume and customer engagement needs expand. 

## Best Interakt alternatives (2025)

If you’re a growing business evaluating beyond Interakt, here are the leading Interakt competitors you can consider:

1) [**Respond.io**](https://respond.io): Ideal for fast-growing businesses ready to scale. Unlike Interakt’s limited channel scope and entry-level automation, respond.io delivers a full omnichannel suite, enterprise SLAs and mature AI workflows that can handle large-scale customer engagement.

* **Connect across multiple channels**: Reach customers seamlessly on WhatsApp, TikTok, Facebook, Instagram, Telegram, VOIP and more — all from a single unified platform.
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1kdPC4mQt6ZfsW3ruih18T/a177ba94ff276bcd72f3b4e5c7281614/0f328717aa8b08c14dd24b5139b46885__1_.gif?w=480&fm=avif)
* Automate your conversations with customers using mature **AI Agents** that understand context, reference your business’s knowledge sources and respond naturally across channels.
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2uW6bW8MhLVtWtZAKYHh3N/ec27ae66243522b29ce1fdfc4e6add6a/5657afa80ea28a105f598b1ccab05f8e__1___1_.gif?w=480&fm=avif)
* Track and manage Contacts throughout every stage of your sales process with the **Lifecycle** feature on the shared inbox
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5pb37iGsZAcoD1trNh3sCO/ca1e0416bb9ede798a5dc98b76807476/Screenshot_2025-05-23_at_11.45.42â__AM.png?fm=jpg&q=80&w=640)
* Track conversation trends, agent performance and customer’s lifecycle journey to generate insights for management and improve team efficiency in the comprehensive **Reports Module**.
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1GOoaFL15QJViBofAdofhh/62c44276f60608f83b6f1b445baea246/Screenshot_2025-04-24_at_7.21.01_PM.png?fm=jpg&q=80&w=640)

2) **Zoko**: Strong choice for WhatsApp commerce and Shopify integration, but lacks SLA transparency and can become costly as usage scales. Best suited for small Shopify-led businesses, not for enterprises.

3) **Sleekflow**: A regional platform with strong presence in Asia and solid stability for small businesses. However, its AI and automation capabilities are still developing, making it less suitable for teams looking to scale complex operations.

When comparing Interakt alternatives, always question if the platform matches your needs in reach, reliability and automation. And when they don’t, in the Interakt vs [respond.io](https://respond.io) battle, it’s where respond.io “wins by default.”

## Interakt vs respond.io (2025 comparison table)

| **Category**             | **Interakt (2025)**                                                                                                                     | **Respond.io**                                                                                                                                                                                                                          | **Takeaway**                                                                      |
| ------------------------ | --------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------- |
| **Ideal Use Case**       | Small to medium businesses focused on WhatsApp and/or Instagram                                                                         | Enterprise & growth B2C brands needing omnichannel reachB2Cs and enterprises that need a scalable customer conversations platform to manage high chat and call volumes with AI, deep automation, reporting, analytics and integrations. | Use Interakt if you’re a small business and Respond.io if you’re looking to scale |
| **Channels**             | WhatsApp + Instagram                                                                                                                    | Omnichannel (WhatsApp, WhatsApp Business Calling, Instagram, Messenger, TikTok, email, Telegram, WeChat, VoIP, SMS and more)                                                                                                            | Respond.io gives you future-proof flexibility                                     |
| **AI & Automation**      | Haptik AI Agents + basic workflows                                                                                                      | Mature AI Agent suite + advanced workflow logic                                                                                                                                                                                         | Respond.io is more robust and scalable                                            |
| **Reliability / SLA**    | No public SLA                                                                                                                           | 99.999% uptime, enterprise-grade infrastructure                                                                                                                                                                                         | Lower operational risk with respond.io                                            |
| **Integrations**         | 20+ native and API-powered integrations such as Shopify, WooCommerce and other CRMs                                                     | 40+ native & custom integrations including Zapier, Make, Hubspot, Salesforce and webhooks                                                                                                                                               | Better flexibility with respond.io                                                |
| **Support & Onboarding** | Limited information, but only Growth and above plans offer assisted support                                                             | 24/5 live chat support and 24/7 AI chat. Onboarding is an add-on, along with scheduled customer calls                                                                                                                                   | Stronger partner support for growth teams with respond.io                         |
| **Pricing**              | Attractive entry pricing, choose between two plan options with different subscription fees:1) Marketing and Support Hub, or2) Sales CRM | Predictable model based on usage tiers and MACs (Monthly Active Contacts)                                                                                                                                                               | [Respond.io](https://respond.io) has better long-term value for scaling teams     |

Overall, [respond.io](https://respond.io) offers a better solution when scaling teams, including the main differentiators: true omnichannel inbox, AI Agent depth, 99.999% uptime, enterprise infrastructure, 24/5 live support and 24/7 AI support.

## Interakt review takeaways

Interakt is an excellent start for small to medium businesses that want a reliable, low-cost entry into conversational CRM on WhatsApp and Instagram. Its strengths lie in cheaper pricing, quick setup, shared inbox and emerging AI, which makes it a smart choice for smaller teams.

However, as your operations scale, especially for medium to large B2C businesses, its limitations become more visible. From the lack of published uptime SLAs to restricted workflow flexibility and limited scalability, these are areas that can impact long-term reliability and growth.  
  
For growing businesses that value long-term reliability and ROI, respond.io offers a stronger foundation to future-proof your conversational strategy.

Turn customer conversations into business growth with respond.io. ✨

Manage calls, chats and emails in one place!

[ Book a Demo ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJZtM4BfRkXBKSL59L5j%2FlaJ4%2BzD1NHrw8UnfY3qlAjv5e5x%2FLC6kTHaAzy%2BZArNHjwEPBjeaY%2Flegh7%2FlItLGZbpOSlRy%2B3HaHdvJTbK4816w%3D&webInteractiveContentId=131307604004&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200)[ Sign Up Free ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJUZ9y86szSaqWmCnYSYMq0ZOk9XV2oCon%2FmNLPf8PPYjkz0WNyT3X6%2FNYXJ57JQd5OrqxmaPSa%2B7vmFBoJC5AM1ZN85A57D%2Ff8%2FTbyG9hd5BP9pbt7izF7v82BktzihajSsdiAfsC8q7M1poVVj%2FeAarUQTlFGjZdhnpE%2FS0oyP6r6zJeC35UP7Fj5%2FhBOQVo1fYZ5OQ0ThLMvpSdc7BkVWmpTOpdbJhdObPU%3D&webInteractiveContentId=131307603879&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200)

### Does Interakt support Instagram messaging?

Yes. In 2025, Interakt expanded to include Instagram DMs and comments. This helps small teams manage WhatsApp and Instagram conversations together, though it still lacks omnichannel coverage beyond Meta platforms.

If you’re looking to manage conversations across more channels like email, SMS, TikTok, or voice, respond.io offers true omnichannel support.

### What AI capabilities does Interakt have?

Interakt doesn’t have its own native AI but integrates with Haptik AI Agents to automate FAQs, lead capture and simple chat flows. However, its depth is still maturing. 

For more advanced AI capabilities, such as intent detection and workflow-level automation, respond.io offers a more robust and enterprise-ready solution.

### How much does Interakt cost?

Interakt’s pricing is composed of two main parts, plus an optional AI Agent add-on:   
1) Subscription fees, based on the plan you choose under either the Sales & Marketing Hub or the Sales CRM category, depending on your business needs.  
2) WhatsApp conversation charges. These are fees imposed by WhatsApp (Meta) per conversation or message template.

### What is Interakt’s uptime or SLA guarantees?

Currently, there are no public uptime SLAs or service credits in detail disclosed. For smaller teams, this may not be critical, but for growing businesses, guaranteed uptime matters because it ensures your customer communication won’t be interrupted during peak hours.

For teams that require enterprise-grade reliability, respond.io offers a published 99.999% uptime SLA and dedicated infrastructure.

### What channels does Interakt support?

WhatsApp remains Interakt’s core channel and Instagram was added in 2025\. However, it doesn’t yet support other key platforms like email, SMS, Messenger, TikTok, or voice. 

If you want to centralize all your customer conversations in one place, respond.io delivers full omnichannel coverage.

### When should I move from Interakt to [respond.io](https://respond.io)?

If your team starts managing higher chat volumes, needs more automation flexibility, or wants to add new channels, that’s a sign you’ve outgrown Interakt. 

Respond.io is the natural next step, which is built for businesses scaling across multiple touchpoints with predictable performance and ROI.

### Is Interakt suitable for enterprise teams?

Not yet. It’s best suited for small and mid-sized businesses that prioritize affordability and quick setup. 

If you’re running enterprise-level operations, it’s worth confirming Interakt’s reliability and scalability first. Respond.io, on the other hand, is already built to meet those needs with confidence.

## Further reading

If you’ve found this article helpful, here are some more for you to check out:

* [Sleekflow vs Respond.io: 6 Key Features Compared - Which is Better?](https://respond.io/blog/sleekflow-vs-respondio)
* [Respond.io Alternative: 4 Respond.io Alternatives to Consider](https://respond.io/blog/respondio-alternatives)
* [Wati vs Respond.io: 6 Features Growing Businesses Need](https://respond.io/blog/wati-vs-respondio)

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2025-12-05T06:05:25.843Z

blogs

```json
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```
