---
description: Kommo vs Manychat vs Respond.io: Compare features, pricing, and support to find the best messaging platform for your business needs.
title: Kommo vs Manychat vs respond.io
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# Kommo vs Manychat vs Respond.io: Which is the Best Messaging Platform?

[![George Wong](https://assets2-proxy.respond.io/ph8r57dk1q9w/6etzPSEY05tg8UtJumPaAW/efab61af963583412c1aec15414da900/george-profile-photo.svg?q=70&w=400&fm=avif)](/author/george-wong)

[George Wong](/author/george-wong)

· 04 Nov 2025

·

14 min read

![Kommo vs Manychat vs respond.io](https://assets2-proxy.respond.io/ph8r57dk1q9w/65Wodq33uvRFFNaCqIBCV6/13b3d9a087720119345988bcf6549467/Manychat_vs_Kommo_vs_Respond.io.png?q=70&w=400&fm=avif)

Choosing the right customer conversation management platform can be overwhelming. How do you know which one is right for your business? Kommo vs Manychat vs respond.io, which one works for you out of the box and offers reliable support when needed?

If you're here, you're likely seeking clarity on your options. Free trials help, but evaluating multiple platforms thoroughly takes time and rarely reveals the full picture. The right platform helps you avoid wasting time and money on the wrong solution.

Fortunately for you, we’ve tested all three platforms and put together a comprehensive comparison to help you make an informed decision. Without further ado, let’s dive right in! 

## Quick Comparison: Kommo vs Manychat vs Respond.io

All three platforms might seem similar on the surface, but have different specialties. Kommo (formerly known as amoCRM) is a customer relationship manager (CRM) with messaging capabilities. [Manychat](https://respond.io/blog/manychat-alternative) focuses on social media and automation, with a strong emphasis on Instagram and TikTok. Respond.io sits in the middle as a customer conversation platform with CRM-like features for managing relationships.

Here’s a quick TL;DR for those of you needing a quick answer:

**Kommo:** Best for businesses seeking a CRM-first solution with messaging capabilities. CRM users will find its leads-focused experience familiar, but the interface feels outdated next to modern chat platforms.

**Manychat:** Ideal for small businesses focused on conversational marketing over social media. It’s easy to set up, specializes in Instagram and TikTok and offers a free plan suited for solo entrepreneurs and small online businesses. Best for those prioritizing full chat automation, as it lacks features to assist agents with live customer interactions.

**Respond.io:** The go-to omnichannel platform for businesses utilizing chat-driven sales, with support for major channels like WhatsApp, Messenger and TikTok. With features like WhatsApp Business Calling API and VoIP, click-to-chat ads support, automation, AI agents and customer journey tracking, it’s an all-in-one platform for businesses to capture leads, convert and retain customers over conversations.

**Kommo vs Manychat vs Respond.io: Table of Comparison**

| Kommo                  | Manychat                                                                                                            | Respond.io                                                                                |                                                                                                                   |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- |
| Channels Supported     | WhatsApp, Instagram, Apple Messages, Facebook Messenger, Viber, Skype, Telegram, WeChat                             | WhatsApp, Instagram, Facebook Messenger, Telegram, TikTok, SMS, Email                     | WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, Viber, WeChat, SMS, Email, LINE, Webchat, VoIP, Custom |
| Automation & AI        | No-code automation, automatic responses, AI suggestions and assistance, AI training                                 | No-code automation, automatic responses, helpful AI tools                                 | Advanced no-code automation, advanced automatic responses, AI agents and AI-assisted features                     |
| Integrations           | Ecommerce platforms, live chat and other messengers, online forms, VoIP, online automation tools, payment gateways, | Third-party platforms including ActiveCampaign, HubSpot, and Google Sheets                | CRMs (Salesforce, HubSpot), online automation tools (Zapier, Make), Google Sheets, webhooks, Custom APIs          |
| Multichannel Broadcast | WhatsApp, Instagram, Apple Messages, Facebook Messenger, Viber, Skype, Telegram, WeChat                             | WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, Email                             | WhatsApp, Facebook Messenger, LINE, Viber, Telegram, SMS                                                          |
| Reporting              | Win-Loss analysis, consolidated lead reports, activity log, call, goal reports                                      | Basic analytics for automations, customer interactions, limited agent performance metrics | In-depth analytics for conversation resolutions, broadcast performance, agent performance                         |
| Platform Stability     | No public data                                                                                                      | No public data                                                                            | 99.9996% uptime                                                                                                   |
| Customer Support       | Only during office hours over webchat, WhatsApp, Facebook, SMS, contact form, email and phone                       | Only during office hours, ticketing system and forums. Email support for higher tiers     | 24/5 multilingual live support, 24/7 AI chat support, scheduled success calls                                     |
| Free Plan              | 14-day free trial                                                                                                   | Available with limited features                                                           | 7-day free trial                                                                                                  |
| Starting Price         | $15/month                                                                                                           | $15/month                                                                                 | $79/month                                                                                                         |

While the table provides a quick overview, choosing the right platform requires careful consideration. Let’s dive into a detailed comparison.

Turn customer conversations into business growth with respond.io. ✨

Manage calls, chats and emails in one place!

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## A detailed comparison: Kommo vs Manychat vs Respond.io for Marketing and Sales

Every business has different needs when it comes to managing marketing and sales conversations. The right platform depends on your workflows, existing tech stack and whether you prioritize simplicity or advanced features.

In this section, we’ll compare how each platform supports these areas to help you find the best fit.

### Omnichannel Messaging

When choosing a platform, it’s important to ensure it supports the messaging channels your business relies on –whether that's WhatsApp, Facebook Messenger, Email, LINE, or others. The ideal channels will vary based on your business and where your customers are.

Managing conversations across multiple platforms can quickly become messy. With chats and contacts spread out, it’s easy to lose track of conversations, create inefficiencies, or worse – send the wrong information to the wrong person.

A unified platform brings all your chats together, giving agents full context and conversation history across channels. This not only streamlines operations but also creates a smoother, more consistent experience for your customers.

Here’s how the different platforms compare:

| Kommo           | Manychat                                                                                | Respond.io                                                            |                                                                                                                   |
| --------------- | --------------------------------------------------------------------------------------- | --------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- |
| Channels        | WhatsApp, Instagram, Apple Messages, Facebook Messenger, Viber, Skype, Telegram, WeChat | WhatsApp, Instagram, Facebook Messenger, Telegram, TikTok, SMS, Email | WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, Viber, WeChat, SMS, Email, LINE, Webchat, VoIP, Custom |
| Custom Channels | ❌                                                                                       | ❌                                                                     | ✅                                                                                                                 |
| Contact Merge   | ✅                                                                                       | ✅                                                                     | ✅                                                                                                                 |

**Kommo** supports popular channels like WhatsApp, Telegram, Messenger, Instagram, and more. It also offers contact merge to combine conversations and remove duplicates. However, it keeps email separate from instant messaging chats, creating a clear distinction between the two channels.

**Manychat** supports Instagram, TikTok, Messenger, WhatsApp, SMS and email. However, it lacks support for less common channels like LINE or Viber. It's a good fit for businesses focused on these core channels but may feel limiting if you plan to expand your reach.

**Respond.io** offers true omnichannel messaging, supporting [WhatsApp](https://respond.io/blog/whatsapp-business-api), [Messenger](https://help.respond.io/l/en/facebook-messenger), [Telegram](https://respond.io/blog/telegram-for-business), [LINE](https://respond.io/blog/line-business), [Viber](https://respond.io/blog/viber-for-business), [SMS](https://respond.io/blog/business-sms), [TikTok](https://respond.io/blog/tiktok-business-messaging-now-on-respondio), [email](https://help.respond.io/l/en/email/email-overview) and more. With [Contact Merge](https://respond.io/blog/merge-contacts), it consolidates customer profiles and conversations across channels to provide full context in every interaction.

![An image showcasing the WhatsApp Business Calling API within the respond.io platform. The interface highlights an active WhatsApp call, with call controls, contact details, and a seamless integration into the inbox. The design emphasizes ease of use, allowing businesses to switch between messaging and voice calls effortlessly—all within a single omnichannel workspace.](https://assets2-proxy.respond.io/ph8r57dk1q9w/8ThFWM3vJ7CFk8yJv6bLA/7af5fe2fa69a82a81a01c51b716b6625/whatsapp_call.png?fm=jpg&q=80&w=640)

Respond.io also gets early access to revolutionary features like [VoIP-CRM integrations](https://respond.io/blog/voip-crm-integration) for Telnyx, WhatsApp calls and Messenger calls. Calls can be transcribed so your business has a full view of customer conversations over voice as well as chat. With omnichannel support covered, let’s see how these platforms help your business grow.

### Capturing Leads

Before you can chat with customers, you need effective ways to capture their information. Whether through offline methods, click-to-chat ads, or website chat widgets, each platform offers different tools to help. Here’s how they compare:

| Kommo                      | Manychat    | Respond.io |   |
| -------------------------- | ----------- | ---------- | - |
| Click to Chat Ads          | ✅           | ✅          | ✅ |
| QR Codes                   | ✅(WhatsApp) | ✅          | ✅ |
| Website Widgets            | ✅           | ✅          | ✅ |
| Fully Customizable Widgets | ✅           | ❌          | ✅ |
| Omnichannel Widgets        | ✅           | ❌          | ✅ |
| Lead Tracking              | ✅           | ❌          | ✅ |

**Kommo** supports Meta click-to-chat ads to bring new leads into your pipeline, but its outreach features lean more traditional, relying on forms, SMS and phone calls.

**ManyChat** offers click-to-chat ads and QR codes to spark conversations and capture leads. It also provides website widgets, though customization options are limited, which may be restrictive if you need more control over the user experience.

**Respond.io** stands out with fully customizable [omnichannel website widgets](https://respond.io/blog/omnichannel-widget), allowing you to capture and engage leads directly from your website, regardless of the channel they come from. Combined with [click-to-chat ads](https://respond.io/blog/click-to-chat-ads), QR codes and broad multichannel support, respond.io offers a powerful solution for lead capture across every touchpoint.

Plus, its Lifecycle feature ensures every lead is properly tracked and nurtured with the right messages at the right time.

![An image showcasing respond.io’s Lifecycle feature, displaying a structured pipeline that tracks leads and customers at different stages. The interface highlights how businesses can categorize contacts, monitor progress, and automate engagement based on their lifecycle stage.](https://assets2-proxy.respond.io/ph8r57dk1q9w/1qZv7z7ouQE6Or56bedQjT/5723373e28f43e847fad3d44d35143b0/lifecycle-stages.png?fm=jpg&q=80&w=640)

Now, let’s look at how the three platforms automate and utilize AI.

### Converting Leads with Automation, AI and Chatbot Solutions

Automation and Artificial Intelligence is all the rage right now and for a very good reason. These tools enable all businesses to improve their customer experience in ways that weren’t possible many years ago.

From automatically answering FAQs to workload delegation and offering round-the-clock customer support (with a smaller workforce), they have changed the face of businesses forever.

Let’s have a look at each platform’s automation and AI capabilities.

| Kommo                    | Manychat | Respond.io |   |
| ------------------------ | -------- | ---------- | - |
| No-Code Automation       | ✅        | ✅          | ✅ |
| AI Agent                 | ✅        | ✅          | ✅ |
| AI Assisted Messaging    | ✅        | ✅          | ✅ |
| Knowledge Training       | ✅        | ❌          | ✅ |
| Automated Smart Triggers | ✅        | ✅          | ✅ |

**Kommo** offers a straightforward no-code automation builder powered by its Salesbot, along with AI-assisted tools like auto-replies and custom knowledge training. Its workflow builder is basic, making it sufficient for simple processes, but businesses with more complex automation needs may find it limiting.

**Manychat** provides a no-code automation builder for simple workflows, complemented by AI tools like AI Text Improver for message tweaking and translation. The AI Flow Builder Assistant simplifies automation setup with guided questions, while triggers enable actions based on user events like appointment reminders. 

Manychat’s AI lacks custom knowledge training, meaning you’ll need to rely on third-party chatbots to provide more relevant responses to your customers.

**Respond.io**’s [AI Agent](https://respond.io/help/ai-agents/getting-started-with-ai-agents) handles customer conversations automatically, replying instantly by both chat and voice 24/7 and routing chats to the right team. It also updates contact fields and lifecycle stages on its own, while pulling accurate answers from your knowledge sources. 

You can [create agents for multiple roles](https://respond.io/help/ai-agents/getting-started-with-ai-agents#step-3-review-and-customize-your-ai-agent-optional) like receptionist, sales or support from templates. The AI agents can handle these specialized tasks and assign conversations to a human agent or another AI agent as needed.

[AI Assist](https://help.respond.io/l/en/inbox/using-ai-assist) generates editable responses based on chat history, while [AI Prompts](https://help.respond.io/l/en/inbox/using-ai-assist) help translate messages, adjust tone, fix typos and simplify text. At the same time, your [sales AI Agent](https://respond.io/blog/ai-sales-agent) automatically handle routine inquiries and provide instant replies. Respond.io’s knowledge training feature further enhances accuracy by incorporating FAQs, PDFs, and other documents.

![An image showcasing respond.io’s AI Agent integrated into a workflow setup, illustrating how it automatically responds to incoming chats. The workflow builder highlights AI Agent as a key step, handling customer inquiries without human intervention. The visual demonstrates AI-powered automation in action, where AI-generated responses engage users, routes conversations and provides instant support—streamlining customer interactions within the respond.io platform.](https://assets2-proxy.respond.io/ph8r57dk1q9w/3i7QLSsDzzXVjWJGP6AXNb/62ccf06e101179ee6ac2b3c1a5114fe4/ai_agent.png?fm=jpg&q=80&w=640)

Respond.io takes automation to the next level with a no-code drag-and-drop builder built for complex workflows across multiple channels. It easily manages advanced tasks like chat routing, case escalations, and shift management.

Meanwhile, [Workflows](https://help.respond.io/l/en/workflows/workflow-triggers) enable personalized messaging triggered by customer actions on platforms like Shopify and WooCommerce, powered through integrations with Zapier, Make, or webhooks.

While automation and AI are great for efficiency, what about integrations?

### Integrations and CRM System Compatibility

Integrations are a key part of any customer conversation management platform since messaging alone rarely covers all your operational needs. If you already have a tech stack in place, your platform should integrate seamlessly with minimal disruption.

While third-party tools like Zapier and Make can bridge gaps, native integrations with your most-used tools offer better stability, faster performance, stronger security, cost savings, easier setup and deeper functionality.

| Kommo                   | Manychat       | Respond.io |                     |
| ----------------------- | -------------- | ---------- | ------------------- |
| CRMs                    | Zendesk, Pyrus | HubSpot    | HubSpot, Salesforce |
| Webhooks                | ✅              | ❌          | ✅                   |
| Google Sheets           | ✅              | ✅          | ✅                   |
| Online Automation Tools | ✅              | ✅          | ✅                   |

**Kommo** doesn’t offer many native integrations with other CRMs – understandably, since it functions as a CRM itself. However, this limitation can be overcome with automation tools like Make, Zapier, and Pabbly. Beyond that, Kommo provides a wide range of native integrations with other apps, including payment services, ecommerce platforms and more.

**Manychat** offers a limited selection of native integrations, complemented by its integration marketplace for connecting with popular third-party tools. When additional functionality is needed, automation platforms like Zapier and Make can help bridge the gaps. While sufficient for basic needs, businesses with more complex workflows may find the options somewhat restrictive.

**Respond.io** integrates with Salesforce and Hubspot CRMs natively while others can be integrated through online automation tools, allowing you to manage all customer interactions in one place while ensuring your CRM data stays up to date.

![an image showing CRM integration with WhatsApp API on respond.io](https://assets2-proxy.respond.io/ph8r57dk1q9w/4J8lb1roHYqCNVamE8cny4/3f3f02b6bf3aadc9a92d8deb0617e0fb/hubspot.png?fm=jpg&q=80&w=640)

With integrations covered, let’s dive into how these platforms deal with broadcasts.

### Retain Customers with Broadcast

It’s well known that [retaining existing customers is more cost-effective than acquiring new ones](https://hbr.org/2014/10/the-value-of-keeping-the-right-customers). Keeping your audience engaged with timely, relevant promotional messages is key to maintaining strong customer relationships and driving repeat business.

With features like multichannel support, triggered broadcasts, and detailed analytics, these platforms help ensure your messages reach the right audience at the right time, building loyalty and long-term engagement.

| Kommo               | Manychat                                                                                | Respond.io                                                    |                                                          |
| ------------------- | --------------------------------------------------------------------------------------- | ------------------------------------------------------------- | -------------------------------------------------------- |
| Broadcast Channels  | WhatsApp, Instagram, Apple Messages, Facebook Messenger, Viber, Skype, Telegram, WeChat | WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, Email | WhatsApp, Facebook Messenger, LINE, Viber, Telegram, SMS |
| Broadcast Analytics | ✅(Sent)                                                                                 | ✅(Sent, Delivered, Opened, Clicked)                           | ✅(Delivery, Reads, Failures, Channel-specific Filters)   |
| Triggered Broadcast | ✅                                                                                       | ✅                                                             | ✅                                                        |

**Kommo** supports broadcasting across popular channels, with the option to automate messages based on specific triggers. However, its broadcast analytics are fairly basic and may not provide the full insights needed to evaluate campaign performance.

**Manychat** supports broadcasts across WhatsApp, Messenger, Telegram, SMS and email, offering broad channel coverage for businesses. However, its analytics are limited to basic metrics like Sent, Delivered, and Clicked. While this may be sufficient for smaller campaigns, it could be restrictive for businesses that need deeper insights into audience behavior.

![An image showcasing Broadcast Reports on respond.io, displaying detailed analytics on message performance. The dashboard provides insights into key metrics such as delivery rates, read rates, failures, and channel-specific performance, helping businesses assess the effectiveness of their messaging campaigns. The visual highlights how respond.io enables users to track broadcast engagement across multiple channels, optimize future campaigns, and make data-driven decisions for better customer outreach.](https://assets2-proxy.respond.io/ph8r57dk1q9w/3Ipa6EUigTE1MMrba08V0A/2fe4ca66254b2ed3742b48c3827a8d36/broadcast-broadcast-completed-channel.png?fm=jpg&q=80&w=640)

**Respond.io** steps things up by enabling businesses to broadcast across a wide range of channels, including WhatsApp, Messenger, Viber, LINE and SMS thanks to its [**Broadcast Module**](https://help.respond.io/l/en/broadcasts-module/broadcasts-overview). You can also [**segment audiences**](https://help.respond.io/l/en/contacts/segments) to deliver targeted messages, ensuring each broadcast reaches the right group.

To complement this, the [**Reports Module**](https://help.respond.io/l/en/dashboard-reporting/reports-overview) provides detailed analytics, allowing you to track message delivery, reads, and failures across all channels, with filters for date ranges and channel-specific performance to identify what’s working and what isn’t.

Next, let’s take a look at the analytics behind the conversations.

### Reports & Analytics

Making data-driven decisions is essential – without clear insights, it’s impossible to know whether to scale your efforts or change direction. That’s why access to reliable analytics is crucial. Let’s see how each platform helps you track performance.

| Kommo                         | Manychat | Respond.io |   |
| ----------------------------- | -------- | ---------- | - |
| Conversion Tracking           | ✅        | ✅          | ✅ |
| Agent Performance Analytics   | ✅        | ✅          | ✅ |
| Custom Reports and Dashboards | ✅        | ❌          | ✅ |
| Data Export                   | ✅        | ✅          | ✅ |

  
**Kommo** offers a comprehensive suite of reports, including win-loss analysis, consolidated lead reports, activity logs and call and goal tracking to give you a clearer view of your operations. It also has a handy dashboard that’s fully customizable to show you the widgets you need.

**Manychat** provides four key analytics tools: workflow performance tracking, conversion monitoring, agent activity analysis, and an insights dashboard. It also tracks message delivery, opens, and clicks, with the option to set up custom conversion events to measure chatbot performance.

To enhance marketing analytics, Manychat Pixel (similar to [Facebook Pixel](https://www.facebook.com/government-nonprofits/blog/the-facebook-pixel#:~:text=The%20Facebook%20pixel%20is%20a,people%20take%20on%20your%20website.%29) tracks conversions from chatbot interactions on your website. However, agent analytics are only available with the Inbox Pro plan, which may limit insights for some businesses.

**Respond.io’s**[Reports Module](https://help.respond.io/l/en/dashboard-reporting/reports-overview) delivers clear insights into team performance, customer interactions, and engagement. It includes reports on [Conversations](https://help.respond.io/l/en/dashboard-reporting/reports-conversations), [Resolutions](https://help.respond.io/l/en/dashboard-reporting/reports-resolutions), [Agent Leaderboards](https://help.respond.io/l/en/dashboard-reporting/reports-leaderboard) and [Lifecycle](https://respond.io/help/dashboard-reporting/reports-lifecycle), allowing businesses to track customer journeys, monitor chat resolution efficiency, team effectiveness and more.

![An image showcasing the Reports Module on respond.io, providing businesses with in-depth analytics on team performance, customer interactions, and messaging efficiency. The dashboard displays key metrics such as conversation volumes, resolution rates, agent performance, and lifecycle tracking, helping teams monitor engagement and optimize workflows. With customizable filters and data export options, the Reports Module ensures businesses gain clear visibility into their operations for smarter decision-making.](https://assets2-proxy.respond.io/ph8r57dk1q9w/nYS3NFEI7ji2nLWzrCSTg/c63477fe23e426060cdb37c55c01e3d8/reports.png?fm=jpg&q=80&w=640)

For managers, the [Dashboard](https://help.respond.io/l/en/dashboard-reporting/dashboard) provides real-time insights to monitor team activity and support data-driven decisions. With filtering options, CSV exports and historical data views, it’s a powerful tool for optimizing workflows and driving continuous improvement, making it an ideal choice for businesses that rely on actionable analytics.

Now that we’ve covered the features, how do these platforms compare when it comes to user experience?

## Kommo vs Manychat vs Respond.io: Ease of Use

While features are important, they’re only part of the equation. Just as critical is how easy those features are to set up, access and use in daily operations. Let’s see how Kommo, Manychat and respond.io compare when it comes to onboarding, usability, and mobile functionality.

| Kommo                 | Manychat                                                                                   | Respond.io                                                                                  |                                                                                             |
| --------------------- | ------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------- |
| Help Center & Support | ✅Comprehensive help center with articles                                                   | ✅Comprehensive help center with articles                                                    | ✅Comprehensive help center with articles                                                    |
| Onboarding Process    | Easy to get started, but some tools are hidden in menus, CRM-focused experience            | Easy sign-up, intuitive and modern chat-first interface                                     | Easy sign-up, intuitive and modern chat-first interface                                     |
| Quickstart Guide      | Checklist to connect channels, set up templates, workflows, pipelines and invite teammates | No on-platform welcome sequence, but there are many tutorial videos and resources available | Onboarding tutorial for messaging, channel connection, workflows, broadcasts and team setup |
| Mobile App            | ✅                                                                                          | ✅                                                                                           | ✅                                                                                           |
| Mobile Functionality  | Allows users to manage CRM, messages and sales pipeline                                    | Manage conversations, contact data, tags, sequences and custom field values                 | Full chat management, message and call handling, and workflow execution                     |

  
**Kommo** is simple enough to sign up and get started, but its UI/UX feels outdated and unintuitive. Many features are buried in menus and its traditional CRM feel may be a drawback for users who prefer a modern, chat-centric experience.

**Manychat** is easy to sign up for with an Instagram or Facebook account, but setting up with Telegram and email requires a few extra steps. There’s no built-in quickstart or welcome guide, though plenty of third-party tutorials are available online. Its user-friendly interface makes it easy to navigate and explore, even without formal onboarding.

**Respond.io** offers a straightforward sign-up process with a modern, intuitive design. Its helpful onboarding guides you through setup quickly, while the extensive help center provides answers to any questions that come up along the way.

![An image showcasing respond.io’s onboarding experience, designed to help users get started quickly and efficiently. The interface walks new users through key setup steps, such as connecting messaging channels, inviting team members, setting up automation workflows, and sending their first message. With a user-friendly layout and guided instructions, the onboarding experience ensures a seamless transition into the platform, making it easy for businesses to start managing conversations right away.](https://assets2-proxy.respond.io/ph8r57dk1q9w/66546mOHbGmSG4JTB6dSrx/85f643b9c4480cea810258d27d02afef/onboarding.png?fm=jpg&q=80&w=640)

Of course, a great user experience only matters if the platform is reliable and help is available when you need it. Let’s see how Kommo, Manychat, and respond.io compare in terms of stability and customer support.

## Kommo vs Manychat vs Respond.io: Platform Stability and Customer Support

No matter how feature-rich or affordable a platform is, it won’t deliver value if it’s unreliable or support isn’t there when you need it. Consistent performance and responsive customer service are essential to keeping your business running without disruption.

### Kommo vs Manychat vsRespond.io**:** Platform Stability

When customer conversations are nonstop, your platform needs to perform reliably – even during peak traffic and high-demand moments, without slowing down or crashing.

| Kommo                           | Manychat                | Respond.io              |                    |
| ------------------------------- | ----------------------- | ----------------------- | ------------------ |
| Performance During High Traffic | ⚠️(No uptime guarantee) | ⚠️(No uptime guarantee) | ✅                  |
| Uptime Guarantee                | ❌                       | ❌                       | ✅(99.9996% uptime) |

**Kommo** does not offer an official uptime guarantee, and its status page frequently reports issues, raising concerns about long-term reliability. While users often report bugs and slow customer support, stability is rarely mentioned as a major issue in reviews.

**Manychat** performs well for day-to-day use and is a reliable option for small-sized businesses. It handles regular traffic without issue, but it has no formal uptime guarantee or publicly available performance data. Additionally, online reports suggest that users occasionally encounter bugs and platform instability.

**Respond.io** stands out with its impressive [99.9996% uptime](https://www.linkedin.com/posts/respondio%5Fprobability-of-rare-events-activity-7211637359765831681-h4Cw?utm%5Fsource=share&utm%5Fmedium=member%5Fdesktop), delivering reliable performance whether you're managing daily conversations or running high-traffic campaigns. With this level of stability, you can focus on growing customer relationships and your business—without worrying about technical disruptions.

![An image displaying respond.io’s status page, providing real-time updates on platform performance and system uptime. The page includes a clear overview of current operational status, past incidents, and scheduled maintenance, ensuring transparency for users. With detailed logs and timestamps, businesses can monitor platform stability and stay informed about any service disruptions or performance issues.](https://assets2-proxy.respond.io/ph8r57dk1q9w/CrJ3Ru3PcmPY3cU8NYZBJ/0539be1709e219171abe9a609e7bf742/status.png?fm=jpg&q=80&w=640)

With stability checked off, the next question is whether help is available when you need it. Let’s compare their customer support.

### Kommo vs Manychat vs Respond.io: Customer Support

Strong customer support is essential to keeping your business running smoothly. When problems arise, having fast, reliable assistance can make all the difference - keeping your team productive and your customers satisfied.

| Kommo                     | Manychat                       | Respond.io                                          |                                                     |
| ------------------------- | ------------------------------ | --------------------------------------------------- | --------------------------------------------------- |
| Priority Support          | ✅(All plans treated equally)   | ⚠️(Only for higher plans)                           | ✅(All plans treated equally)                        |
| Customer Success Managers | ❌                              | ✅                                                   | ✅                                                   |
| Multilingual Support      | ✅                              | ❌(Only English)                                     | ✅                                                   |
| Live Chat Support         | ⚠️(Only during business hours) | ⚠️(Only during business hours and for higher plans) | ✅(24/5 Live Chat and Call Support, 24/7 AI support) |

**Kommo** offers live chat support during office hours, which may be inconvenient if you're in a different time zone. However, all users receive equal support regardless of their plan. Additional assistance is available through email, contact forms, and instant messaging for asynchronous communication.

**Manychat** offers 24/7 ticket support with priority for higher plans, though response times aren’t guaranteed. This may work for small businesses, but the email system can feel slow and impersonal for urgent issues. Support quality has been reported as mixed, but higher-tier plans include Customer Success Managers for more personalized assistance.

**Respond.io** provides 24/5 live chat and call support to all plans in multiple languages (English, Arabic, Chinese, and Spanish), with AI support available on weekends. For businesses seeking more hands-on guidance, higher-tier plans include dedicated Customer Success Managers to resolve issues and help teams succeed.

Finally, one of the most critical factors to consider is pricing. Let’s explore how each platform scales with your business and whether the costs align with the value they provide.

## Kommo vs Manychat vs Respond.io: Pricing

Cost is always a key consideration when choosing software, especially for growing businesses. You need a pricing model that’s clear, predictable and free of surprise fees. The right platform should scale with your business, providing the features you need without straining your budget.

### Kommo vs Manychat vsRespond.io**:** Entry-level Plans

For small businesses or teams of fewer than 10, an affordable, feature-rich plan is essential. Entry-level pricing should cover the core tools needed to manage messaging operations without added complexity or hidden costs. While each platform offers different features, flexibility, and channel support at the base level, which one delivers the best value?

| Kommo (Base Plan)  | Manychat (Pro Plan)                                                                     | Respond.io (Starter Plan)                                             |                                                                                                           |
| ------------------ | --------------------------------------------------------------------------------------- | --------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------- |
| Free Plan          | Comprehensive 14-day trial                                                              | Yes                                                                   | Comprehensive 7-day trial                                                                                 |
| Starting Price     | $15/month                                                                               | $15/month                                                             | $79/month                                                                                                 |
| Channels Supported | WhatsApp, Instagram, Apple Messages, Facebook Messenger, Viber, Skype, Telegram, WeChat | WhatsApp, Instagram, Facebook Messenger, Telegram, TikTok, SMS, Email | WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, Viber, WeChat, SMS, Email, LINE, Webchat, VoIP |
| Seats Included     | 1 Seat                                                                                  | 3 Seats                                                               | 5 Seats                                                                                                   |

**Kommo** offers a 14-day trial to explore its full range of features. After that, pricing starts at $15/month per user. While this is manageable for small teams, costs can add up quickly as your team grows. However, Kommo does allow you to add free users with limited functionality, which can help manage fees.

**Manychat** offers a free plan that's ideal for businesses just getting started, with support for WhatsApp, Facebook Messenger, and Instagram. However, it’s limited to 1,000 contacts and 3 users. To unlock more advanced features, you'll need to upgrade to the Pro plan, which starts at $15/month and scales based on your contact list size.

**Respond.io** starts at $79/month with its Starter plan, which includes 5 user seats and unlimited monthly active contacts. It’s a solid choice for businesses that don’t require advanced tools like Workflows and AI Agents from the start. While there’s no free plan, the 7-day trial provides full access to its core features, so you can test the platform before committing.

### Kommo vs Manychat vsRespond.io**:** Higher-Tier Plans

Once you’re ready to scale, the right pricing plan should grow with your business without overcomplicating things. These plans come packed with features and tools designed for larger operations.

| Kommo (Advanced Plan) | Kommo (Enterprise Plan)                                                                 | Manychat (Elite Plan)                                                                   | Respond.io (Growth Plan)                                               | Respond.io (Advanced Plan)                                                                    |                                                                                               |
| --------------------- | --------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------- | ---------------------------------------------------------------------- | --------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------- |
| Pricing               | $25/month                                                                               | $45/month                                                                               | Contact for pricing                                                    | $159/month                                                                                    | $279/month                                                                                    |
| Advanced Automation   | Advanced workflows                                                                      | Advanced workflows, AI-driven automation                                                | Advanced automations but requires additional fees for additional tools | Advanced workflows, AI-driven automation                                                      | Advanced workflows, AI-driven automation                                                      |
| Broadcast Channels    | WhatsApp, Instagram, Apple Messages, Facebook Messenger, Viber, Skype, Telegram, WeChat | WhatsApp, Instagram, Apple Messages, Facebook Messenger, Viber, Skype, Telegram, WeChat | WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, Email          | WhatsApp, Facebook Messenger, LINE, Viber, Telegram, SMS                                      | WhatsApp, Facebook Messenger, LINE, Viber, Telegram, SMS                                      |
| Customer Support      | Multilingual live chat support only during business hours                               | Multilingual live chat support only during business hours                               | Only during business hours and for higher plans                        | 24/5 multilingual support across all plans and customer success manager, 24/7 AI chat support | 24/5 multilingual support across all plans and customer success manager, 24/7 AI chat support |
| Seats Included        | 1 Seat                                                                                  | 1 Seat                                                                                  | Unlimited                                                              | 10 Seats                                                                                      | 10 Seats                                                                                      |
| Additional Seats      | $25/month per User                                                                      | $45/month per User                                                                      | N/A                                                                    | Additional Users at $20/month                                                                 | Additional Users at $24/month                                                                 |

**Kommo’s** Advanced and Enterprise plans are designed for larger businesses needing advanced workflows and AI capabilities. However, its per-user pricing of $25 or $45/month can quickly add up—reaching $250 or $450/month for a 10-user team, compared to respond.io’s $159/month. If budget is a concern, consider whether your team can operate efficiently with a mix of paid and free users.

**Manychat’s** Elite Plan offers advanced automation and customization, but you’ll need to contact sales to get pricing. This makes it tricky to gauge whether it fits your budget. You get unlimited user seats, which is a plus for growing teams, but expect higher costs as your contact base expands.

**Respond.io’s** Growth and Advanced Plans offer straightforward, transparent pricing. The Growth plan comes in at $159/month, while the Advanced plan sits at $279/month. Both include advanced workflows, [**AI Agents**](https://help.respond.io/l/en/workflows/step-ai-agent), multiple workspaces, single sign-on (SSO) and [**webhooks**](https://developers.respond.io/docs/webhooks/lwocem4sq812x-overview). You also get 10 seats included, with the option to add more users, making it ideal for teams looking for a scalable, feature-rich solution.

## Kommo vs Manychat vs Respond.io: Which One is for You?

Now that you know how the platforms compare, which one is the best fit for your business?

**Kommo**: Ideal if you want a CRM-first experience with a wide range of native integrations. Just be mindful of how costs can add up with additional paid users and consider whether a mix of paid and free seats works for your team.

**Manychat**: A strong choice for small businesses focused on chat-based sales and social media marketing, particularly on platforms like Instagram and TikTok. Its free and entry-level plans make it a great option for getting started.

**Respond.io**: Best suited for businesses seeking a chat-first platform with CRM-like capabilities. With features like WhatsApp Business Calling API, native integrations with HubSpot and Salesforce and robust lead tracking with [Lifecycle](https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle), it’s a flexible solution built for growth.

While all three platforms offer value, **respond.io** stands out for businesses needing transparent pricing, advanced AI and automation and true omnichannel support to keep conversations flowing, no matter where they start.

It’s designed for teams of any size, with the flexibility to scale as your business grows. With clear pricing, multilingual support, and no hidden fees, you can focus on what matters most—turning prospects into loyal customers and keeping your existing ones engaged.

But what truly sets respond.io apart is its vision. More than just another tool, it’s a complete [framework](https://respond.io/blog/conversation-led-growth) designed to help you capture more leads and drive long-term sales through meaningful conversations.

Ready to take your communication strategy to the next level? Discover how respond.io can reshape your operations today by [signing up](https://app.respond.io/user/register) for a free trial.

Turn customer conversations into business growth with respond.io. ✨

Manage calls, chats and emails in one place!

[ Book a Demo ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJZtM4BfRkXBKSL59L5j%2FlaJ4%2BzD1NHrw8UnfY3qlAjv5e5x%2FLC6kTHaAzy%2BZArNHjwEPBjeaY%2Flegh7%2FlItLGZbpOSlRy%2B3HaHdvJTbK4816w%3D&webInteractiveContentId=131307604004&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200)[ Sign Up Free ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJUZ9y86szSaqWmCnYSYMq0ZOk9XV2oCon%2FmNLPf8PPYjkz0WNyT3X6%2FNYXJ57JQd5OrqxmaPSa%2B7vmFBoJC5AM1ZN85A57D%2Ff8%2FTbyG9hd5BP9pbt7izF7v82BktzihajSsdiAfsC8q7M1poVVj%2FeAarUQTlFGjZdhnpE%2FS0oyP6r6zJeC35UP7Fj5%2FhBOQVo1fYZ5OQ0ThLMvpSdc7BkVWmpTOpdbJhdObPU%3D&webInteractiveContentId=131307603879&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200)

## Further Reading

If you found this post helpful, you might also enjoy these related articles:

* [Respond.io Alternative: 4 Respond.io Alternatives to Consider](https://respond.io/blog/respondio-alternatives)
* [An Advanced Sleekflow Alternative for Large Businesses](https://respond.io/blog/sleekflow-alternative)
* [Manychat vs Chatfuel vs Respond.io: Which One Wins?](https://respond.io/blog/manychat-vs-chatfuel)
* [Conversation-Led Growth: Where Conversations Drive Business Results](https://respond.io/blog/conversation-led-growth)

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2025-12-05T03:05:13.199Z

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