It’s time for another release. In this post we’ll be talking about all the major things that have gone into this release. As usual, there are two larger changes and a series of bits & bobs:
We’ve Changed Our Pricing to Contact Based
Those of you who were nearing your message limits may have noticed that we have changed our pricing recently. Many of our current and potential customers were complaining that it was difficult to gauge the plan they should go for because of our per message pricing scheme.
Per message pricing has been changed to contact based. Our Starter (free) plan now includes 100 contacts, our Pro plan includes 1,000 contacts, and our Business plan now include 5,000 contacts. As usual, all our features are available across all our plans. The only limitation we’ve put in place is that Starter and Pro plans will only be able to have one space.
For those of you with multiple spaces, the contacts across all your spaces will be added together to count against your contact limit.
Web Chat Functionality and Performance Improvements
Some users had notified us that they were experiencing some sluggishness with our Web Chat, especially when using it in combination with UI elements. We have rewritten large sections of codes for the Web Chat, and so your Web Chat will be performing much faster from now on.
We’ve made also made it so that all Web Chat fields and labels can now be changed from our settings menu. For users who would like to change labels like First Name, Last Name and Get Started into your language, you can now change this from settings.
Last but certainly not least, we’ve made it easier to start a chat by making the First Name, Last Name & Email optional. Now your website visitors can start chatting without providing any information about who they are. Of course, you can also ask for this information throughout the chat using a combination of surveys and automation.
Bits & Bobs
As usual, we continue making little changes across the platform to improve our existing features.
Scheduled and historical broadcasts can now be cloned. Lately, this has been one of those requested features by our power users who have several Facebook pages and other chat apps connected. Now you can schedule a broadcast, clone it and schedule for another channel with ease, while making small changes to the content.
A lot of you have been asking our platform to be translated into several different languages. Unfortunately, this is not a project we can embark on in the short term. However, we have made the platform fully functional with Google Translate. Use Chromes Web Page Translator to translate all platform buttons tooltips and even user messages into your language.
For Dialogflow Users we’ve now made it possible to collect entities from Dialogflow and record them to the standard phone and email fields that are present for each contact out of the box. Use RB_FIELD_email & RB_FIELD_phone in your Dialogflow intent parameters to collect information to those fields.
We’ve also made it easier to improve the performance of your smart replies. Now when you start typing in the input bar, you will automatically begin searching through your smart replies. So if you’ve written a magnificent response but smart replies haven’t quite figured out the best time to use it, start typing and you’ll find the response where you usually see smart replies.
If you have any questions about any of these new features, don’t hesitate to contact us. Otherwise, enjoy your day of chat automating.