---
description: Want to increase customer satisfaction with Telegram auto reply? Learn how to set up auto reply Telegram bot and messages in 5 simple steps.
title: Telegram Auto Reply: How to Set It Up in 5 Steps 
image: https://assets2-proxy.respond.io/ph8r57dk1q9w/4U7aZPGifVYdWKzXXBKXHD/007e56efeb2453fd9a556adfec14dc22/TelegramAutoReplyCoverImage_bbda69c3bfb924a261274dcb8437b8b1.png
---

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# Telegram Auto Reply: A How-To Guide 

[![Román Filgueira](https://assets2-proxy.respond.io/ph8r57dk1q9w/1lyVIaow3LjnxGmthgzRXp/1769a82a8389fc603c13a1a8cc5c33b9/Roman_Avatar.svg?q=70&w=400&fm=avif)](/author/roman-filgueira)

[Román Filgueira](/author/roman-filgueira)

· 19 Jun 2025

·

4 min read

![Telegram Auto Reply: How to Set It Up in 5 Steps ](https://assets2-proxy.respond.io/ph8r57dk1q9w/4U7aZPGifVYdWKzXXBKXHD/007e56efeb2453fd9a556adfec14dc22/TelegramAutoReplyCoverImage_bbda69c3bfb924a261274dcb8437b8b1.png?q=70&w=400&fm=avif)

Telegram is one of the most popular messaging apps used by businesses around the globe. If your [business uses Telegram](https://respond.io/blog/telegram-for-business) to communicate with customers, you’ve come to the right place. In this blog post, we’ll teach you how to set auto reply Telegram bot and messages with respond.io Workflows automation. You’ll also find a list of useful Telegram auto reply examples!

## Why Use Telegram Auto Reply?

Customers don’t like to wait or feel ignored when they message businesses. They expect quick and prompt replies, which is why most prefer to use a messaging channel like Telegram over email.

Late responses leave a poor impression of the brand and cause businesses to lose valuable leads to competitors who reply on time. Furthermore, not all businesses can afford to have agents reply to customer inquiries readily 24/7\. 

So, what is the best way to handle [inbound conversations](https://respond.io/blog/inbound-conversations) for [Telegram Business](https://respond.io/blog/telegram-for-business) users? The answer is Telegram auto reply - an automated message triggered in response to an inbound Telegram notification.

![Why use Telegram Auto Reply Bot](https://assets2-proxy.respond.io/ph8r57dk1q9w/10WlGfxv4VxbweXJvBxIzS/9056ae506967214f22e60bf96237f604/TelegramAutoReplyImage01_2a2ba77d4f64a9c264e3b5875e59b63d.png?fm=jpg&q=80&w=640) 

Here are some of the benefits of using auto reply on Telegram:

### 1\. Establish an excellent first impression 

Customers on messaging channels expect a quick response to their messages. Make a great first impression, even after business hours, by greeting your customers with a friendly and attentive tone. 

### 2\. Manage response time expectations 

In scenarios where there aren’t agents available, a Telegram Auto Reply [helps set the correct expectations ](https://respond.io/blog/away-message-for-business)by giving customers an estimated response time.

### 3\. Collect customer data 

A [pre-chat survey](https://respond.io/blog/pre-chat-survey) lets you easily collect customer data for contact identification or agent follow-up. This eliminates the need for agents to ask introductory questions, thereby reducing their workload during the conversation. 

As a result, Telegram automated answers help [improve customer satisfaction](https://respond.io/blog/csat-customer-satisfaction-score) since contacts feel they are being attended to. 

However, keep in mind that auto replies on telegram can only be used for the initial response to a customer’s message. If you want to follow up on subsequent messages, consider using [Conversational AI](https://respond.io/blog/conversational-ai) to answer customer inquiries from start to end.

Now that you know the basics, we’ll guide you through the process of setting up a Telegram auto reply message on respond.io.

Turn customer conversations into business growth with respond.io. ✨

Manage calls, chats and emails in one place!

[ Book a Demo](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJZtM4BfRkXBKSL59L5j%2FlaJ4%2BzD1NHrw8UnfY3qlAjv5e5x%2FLC6kTHaAzy%2BZArNHjwEPBjeaY%2Flegh7%2FlItLGZbpOSlRy%2B3HaHdvJTbK4816w%3D&webInteractiveContentId=131307604004&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200) [ Sign Up Free](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJUZ9y86szSaqWmCnYSYMq0ZOk9XV2oCon%2FmNLPf8PPYjkz0WNyT3X6%2FNYXJ57JQd5OrqxmaPSa%2B7vmFBoJC5AM1ZN85A57D%2Ff8%2FTbyG9hd5BP9pbt7izF7v82BktzihajSsdiAfsC8q7M1poVVj%2FeAarUQTlFGjZdhnpE%2FS0oyP6r6zJeC35UP7Fj5%2FhBOQVo1fYZ5OQ0ThLMvpSdc7BkVWmpTOpdbJhdObPU%3D&webInteractiveContentId=131307603879&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200) 

## How to Set Up an Auto Reply on Telegram 

There is one important thing that you should know: **The Telegram app doesn’t include an auto reply feature.** You’ll need to [create a Telegram Bot](https://respond.io/blog/best-telegram-bots-list) to send an auto reply message and [connect it to a messaging platform like respond.io](https://help.respond.io/l/en/channels/telegram#connecting%5Ftelegram).

### How to Set Up an Auto Reply on Telegram with Respond.io

To set up an automatic reply on respond.io, we will use Workflows to build powerful and flexible automation. It all starts with [signing in to your respond.io account](https://app.respond.io/user/login).

Once you’ve created a Telegram bot, it’s time to set up a Telegram auto reply. Here’s our guide to set it up on respond.io: 

1. **Go** to the automation builder [Workflows Module](https://help.respond.io/l/en/workflows/workflows-overview). Click on _+Add Workflow_.

![To set up a Telegram bot auto reply, go to the Workflows module](https://assets2-proxy.respond.io/ph8r57dk1q9w/3rUE2iIOvWwQm39aHW2YCv/a7bacebd6c9f193f82ea3995470ed9cb/screenshot-2023-08-28-at-115431-am_216d024eb713121b83838b2026ef0b9b.jpg?fm=jpg&q=80&w=640) 

2. **Select** _Conversation Opened_ as the Workflow Trigger. Then, choose _Source is equal to Contact_ as Trigger Conditions.

![Select a respond.io Workflows trigger](https://assets2-proxy.respond.io/ph8r57dk1q9w/5z3F3VCnWPZo9DLckXVnvW/6f0985cf6a61d3a42401927cafade825/Screenshot2022-05-25at16_49_25_350b133a2bf5701d2c8aa61f71ed4ed7.png?fm=jpg&q=80&w=640) 

3\. **Decide** when the auto-reply should be triggered. To do so, add a [Date & Time](https://help.respond.io/l/en/quick-start/automated-welcome-and-away-messages#send%5Fwelcome%5Fand%5Faway%5Fmessages%5Fbased%5Fon%5Fbusiness%5Fhours) Step and define your business hours.

![Set up your business hours to set auto reply Telegram bot](https://assets2-proxy.respond.io/ph8r57dk1q9w/5meQP6TOFEBuxZjarLQStR/84892679a29d1c4c14a82232bed8b294/Screenshot2022-05-25at16_56_08_6b1cbe1724e4dce28efaa37298f6c0b9.png?fm=jpg&q=80&w=640) 

You can send:

* A [welcome message](https://help.respond.io/l/en/quick-start/automated-welcome-and-away-messages#send%5Fa%5Fbasic%5Fautomated%5Freply%5Fwhen%5Fa%5Fcontact%5Fopens%5Fa%5Fconversation:~:text=To%20send%20a-,welcome%20message,-%2C%20click%20Welcome%20Message) during business hours
* An [away message](https://help.respond.io/l/en/quick-start/automated-welcome-and-away-messages#send%5Fa%5Fbasic%5Fautomated%5Freply%5Fwhen%5Fa%5Fcontact%5Fopens%5Fa%5Fconversation:~:text=To%20send%20an-,away%20message,-%2C%20click%20Away%20Message) outside of business hours

4\. **Add** _Send a Message_ step at each branch. Then, select Telegram as the Channel.

![Draft your auto reply bot Telegram message](https://assets2-proxy.respond.io/ph8r57dk1q9w/4xtCSkBcZPU0s18jPGUop/f778fbcb01112eea190b13aa131be2b6/screenshot-2023-08-28-at-24705-pm_ea1693513567e1073f0c92c3b2f703bf.jpg?fm=jpg&q=80&w=640) 

5\. **Write** your auto reply welcome and [away messages](https://respond.io/blog/auto-assignment-automatic-assignment-respondio#toc-mobile-10).

![Publish the Workflows to automate replies on Telegram](https://assets2-proxy.respond.io/ph8r57dk1q9w/5hxesxTzP5IriNJg5oNLGZ/8d9aac4364f42809279e02b86e7db4d7/screenshot-2023-08-28-at-24113-pm_b1ce7215d68e9ed83ac12c6445e10758.jpg?fm=jpg&q=80&w=640) 

6\. **Click** Publish.

And you’re all set! To [collect information from your leads](https://help.respond.io/l/en/capture-leads/collect-contacts-emails-and-phone-numbers), you may add an [Ask a Question](https://respond.io/blog/question-bot) Step to your Workflow. You can even qualify your leads automatically based on the information gained from the questions. 

Here's an interesting alternative. You can build and train an [AI agent for sales](https://respond.io/blog/ai-sales-agent) to reply to broadcasts without giving agents more workload.

Now, there’s only one question left - what should you write in your Telegram auto reply? Let’s see some practical examples of auto reply messages that you can utilize.

## 15 Inspiring Telegram Auto Reply Examples

When composing an auto reply for Telegram, a friendly and approachable greeting message does just fine most of the time. However, you can step up your game by setting up an away message or a lead collection message instead.

![This image shows the best use cases on Telegram auto reply](https://assets2-proxy.respond.io/ph8r57dk1q9w/2PHXDJVMqzBsSuGWEWLMrN/de9e66be437dfb1d8faaba185324cfa4/TelegramAutoReplyImage02_70af4ed60b9d5ed3806e097d3fa4a07c.png?fm=jpg&q=80&w=640) 

Regardless of your preference, we’ve got you covered with these 15 Telegram auto reply examples you can use for business.

#### Welcome Messages

Five Telegram auto reply messages to greet your customers:

1\. “👋 Welcome to \[business name\]. What can we do for you?”

2\. “Hi, it’s good to hear from you. How can we help you today?🙂”

3\. “Hello! Thanks for reaching out to \[business name\]. Please let us know how we can assist you.”

4\. “Hey there! Good to see you here. How can we be of assistance to you?”

5\. “Hi there! Thank you for contacting \[business name\]. We’re happy to assist you today.”

#### Away Messages

Five Telegram auto reply messages to manage response time expectations:

6\. “Hey there! Unfortunately, there are no available agents at this moment. We have received your message and will be in touch with you by \[time\]. ⏱ ”

7\. “Thanks for contacting us! You will receive a reply within 24hr. In the meantime, you can check out our FAQ section here \[URL\].”

8\. “Hello there! We are closed at the moment, but we have received your message. An agent will be with you as soon as we are back. Thanks for your patience. 🙏”

9\. "Thank you for reaching out to us! We are away at the moment, but we promise to get back to you as soon as we can."

_10\._ "Hi there! We’ve received your message. You can expect a response within \[time\]."

#### Lead Capture Messages

Five Telegram auto reply messages to capture leads:

11\. “Hello there! We’ve received your message and we’ll be back to you soon. Could you please share your job title and company name?”

12\. “Thanks for contacting \[business name\]! Please leave your name and company name below. An agent will be with you 🔜.”

13\. “Welcome to \[business name\]. May we have your email address? 📧”

14\. “Thank you for your interest in \[business name\]! Could you share your email address with us please?”

15\. “Hi there! We are thrilled to receive your message. Please share your name, job title and company name. We’ll get back to you shortly!”

Respond.io allows you to create the ultimate customer communication experience on a [Conversational AI platform](https://respond.io/blog/conversational-ai-platform) with tools such as [Workflows](https://respond.io/blog/ai-customer-experience#toc-mobile-19:~:text=Advanced%20Automation%20Builder), [customizable inboxes](https://help.respond.io/l/en/messages/custom-inbox) and [advanced analytics tools](https://respond.io/blog/customer-messaging-platform#toc-mobile-16). Give the leading messaging platform a try. [Sign up for a free account today](https://app.respond.io/user/register)!

Turn customer conversations into business growth with respond.io. ✨

Manage calls, chats and emails in one place!

[ Book a Demo](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJZtM4BfRkXBKSL59L5j%2FlaJ4%2BzD1NHrw8UnfY3qlAjv5e5x%2FLC6kTHaAzy%2BZArNHjwEPBjeaY%2Flegh7%2FlItLGZbpOSlRy%2B3HaHdvJTbK4816w%3D&webInteractiveContentId=131307604004&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200) [ Sign Up Free](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJUZ9y86szSaqWmCnYSYMq0ZOk9XV2oCon%2FmNLPf8PPYjkz0WNyT3X6%2FNYXJ57JQd5OrqxmaPSa%2B7vmFBoJC5AM1ZN85A57D%2Ff8%2FTbyG9hd5BP9pbt7izF7v82BktzihajSsdiAfsC8q7M1poVVj%2FeAarUQTlFGjZdhnpE%2FS0oyP6r6zJeC35UP7Fj5%2FhBOQVo1fYZ5OQ0ThLMvpSdc7BkVWmpTOpdbJhdObPU%3D&webInteractiveContentId=131307603879&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200) 

## Further Reading

Did you find this article useful? If so, these readings might interest you too:

* [Instagram Auto Reply: A How-To Guide](https://respond.io/blog/instagram-auto-reply)
* [Facebook Messenger Auto Reply: A How-To Guide](https://respond.io/blog/facebook-messenger-auto-reply)
* [Telegram Business: The Ultimate Guide](https://respond.io/blog/telegram-for-business)

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2025-12-05T03:05:51.526Z

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