---
description: Learn how to use a WhatsApp chat button for your business and improve sales and customer engagement. Set it up easily with respond.io.
title: How to Add WhatsApp Chat Button on Website
image: https://assets2-proxy.respond.io/ph8r57dk1q9w/66VYUnZEUBte4jTYjdCvF9/7f8601f3841d714318faac40f4dc383e/concepts-whatsapp-chat-button-cover_0493d3a6e72247a058534f6d2dd71203.jpg
---

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# How to Add WhatsApp Chat Button on a Website

[![Stephanie Yap](https://assets2-proxy.respond.io/ph8r57dk1q9w/ImihtSBQhPthGMwzma4mL/da76d13db9b74013121180c96ff97b1c/Avatar-8.svg?q=70&w=400&fm=avif)](/author/stephanie-yap)

[Stephanie Yap](/author/stephanie-yap)

· 05 May 2025

·

3 min read

![How to Add WhatsApp Chat Button on Website](https://assets2-proxy.respond.io/ph8r57dk1q9w/66VYUnZEUBte4jTYjdCvF9/7f8601f3841d714318faac40f4dc383e/concepts-whatsapp-chat-button-cover_0493d3a6e72247a058534f6d2dd71203.jpg?q=70&w=400&fm=avif)

Are you looking to add a WhatsApp chat button to your website? You’ve come to the right place. In this article, we’ll share what a WhatsApp chat button is and its benefits for businesses. Finally, we’ll share how to leverage the chat button and provide instructions on how to set it up using respond.io.

## What is WhatsApp Chat Button?

A WhatsApp chat button is a clickable button that appears on a website, allowing customers to start a conversation with a business on WhatsApp.

When a customer clicks on the button, it opens a chat window on their WhatsApp app if they’re using their phones or [WhatsApp Web](https://respond.io/blog/whatsapp-business-web) on a desktop, enabling them to send messages to the business.

It can be placed anywhere on a website. The button is also easy to install and use, requiring little to no technical knowledge. Next, we’ll share why it’s beneficial for businesses to add one to their websites.

### Benefits of Adding a WhatsApp Chat Button on a Website

Today, it’s crucial for businesses to be easily reachable by consumers. Adding a WhatsApp chat button can enhance accessibility, especially in [areas where WhatsApp is widely used](https://respond.io/blog/top-messaging-apps#toc-mobile-1). 

![This is an image that shows the benefits of add whatsapp chat button to website. Whatsapp is the most popualt messaging app and your customers are likely already using it. It's also a convenient channels for customers as it provides fast and convenient way to reach customers. lastly, it helps to boost brand credibility.](https://assets2-proxy.respond.io/ph8r57dk1q9w/3Y8gLXwQXfHLE94gTaE8HG/20e9b98288d266bc658574ecc9741a86/concepts-whatsapp-chat-button-image-01_aaa1aa40d4c4c54fcb02ff78fa784bf2.png?fm=avif&w=1000) 

Here are a few reasons to use a WhatsApp chat buttons to enhance your business communication: 

* **Popular messaging app:** WhatsApp is the most [popular messaging app](https://respond.io/blog/whatsapp-business#toc-mobile-1) in the world, with 2.24 billion users worldwide. Your customers likely already using the app, providing you with a ready audience.
* **Convenient channels for customers:** The chat button provides a fast and convenient way for customers to get in touch. This can help improve customer satisfaction, as customers can get the help they need quickly and easily.
* **Boost brand credibility:** By creating a WhatsApp business profile, businesses can increase brand trust and credibility by identifying themselves as legitimate businesses.

Now that we’ve learned about some of the key benefits of a WhatsApp chat buttons, we’ll take a look at how businesses can use it for sales and support next.

Turn conversations into customers with respond.io's official WhatsApp API ✨

Manage WhatsApp calls and chats in one place!

[ Book a Demo](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJZtM4BfRkXBKSL59L5j%2FlaJ4%2BzD1NHrw8UnfY3qlAjv5e5x%2FLC6kTHaAzy%2BZArNHjwEPBjeaY%2Flegh7%2FlItLGZbpOSlRy%2B3HaHdvJTbK4816w%3D&webInteractiveContentId=131307604004&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200) [ Start Free Trial](https://app.respond.io/user/register) 

## 7 Ways to Use a Chat Button with Respond.io

Businesses can use WhatsApp chat buttons for [sales](https://respond.io/blog/whatsapp-sales) and [support](https://respond.io/blog/whatsapp-customer-service) to improve customer engagement, drive sales and provide efficient customer support. Furthermore, it also makes communication easier and improves response times for customer inquiries.

![This is an image that shows whatsapp chat button on website html and how to boost your business with it. A chat button helps to generate leads, increase conversations, helps you to respond quickly to customers, analyze customer conversations and improve customer experience. ](https://assets2-proxy.respond.io/ph8r57dk1q9w/1Vg7PF0ZWtajodyz8BO8c6/c67baa8616f89d9c5168a7314dd57ab2/concepts-whatsapp-chat-button-image-02_3628de391cfc4470a8d15a0f75661973.png?fm=avif&w=1000) 

Let’s look at some ways you can use a WhatsApp chat button with respond.io to grow your business or build brand loyalty through great customer experiences. 

### Engage with Customers in Real Time

Firstly, the WhatsApp chat button makes it easy for customers to engage with businesses. With just a click, customers can start a conversation with a business representative in real time, increasing customer satisfaction and building long-lasting relationships.

### Generate Leads Easily

WhatsApp is more effective than live chat for lead generation. By obtaining customers' WhatsApp display names and phone numbers, businesses can save the information for remarketing and retargeting, unlike live chat where visitors can remain anonymous.

### Increase Conversions

With the chat button, customers can quickly and easily access information about products or services they are interested in. This reduces the time it takes to make a purchase decision, which increases conversion rates and sales.

### Resolve Issues Efficiently

Efficient and convenient issue resolution is another benefit. Unlike live chat, customers don't have to remain online to keep the chat going, making WhatsApp a suitable channel for resolving complex problems and improving customer satisfaction.

### Send Multimedia Messages

In addition, businesses can leverage the WhatsApp chat button to share multimedia files with customers, such as images and videos. This provides more interactive product and service showcases and helps troubleshoot and resolve issues more effectively.

### Analyze Customer Conversations

Subsequently, using WhatsApp with respond.io enables businesses to access customer conversation history for tracking and analysis[.](https://help.respond.io/l/en/dialogflow/dialogflow-parameters#tagging) This helps them build comprehensive customer profiles and [segment](https://help.respond.io/l/en/contacts/segments) customers appropriately for [targeted broadcasts](https://help.respond.io/l/en/broadcasts-module/broadcasts-overview).

### Build Trust and Loyalty

Great customer experiences are essential for building trust and loyalty with customers. It allows businesses to offer quick and personalized responses. This increases the likelihood of repeat customers and referrals, leading to a growing customer base.

Now that we’ve looked at the benefits of a WhatsApp chat buttons for different use cases, let’s find out how to set it up using respond.io.

## How to Set Up WhatsApp Chat Button Using Respond.io

Using the [WhatsApp API](https://respond.io/blog/whatsapp-business-api) connected to respond.io can be a game-changer for businesses looking to handle high volumes of conversations or [scale their teams](https://respond.io/blog/whatsapp-business-multiple-users).

Respond.io’s [Workflows](https://help.respond.io/l/en/workflows/workflows-overview) can automate sales and support processes, such as [pre-chat surveys](https://respond.io/blog/pre-chat-survey), [lead qualifications](https://respond.io/blog/whatsapp-sales#toc-mobile-8) and [support escalations](https://respond.io/blog/escalation-management), saving your team valuable time and resources. 

[Integrating WhatsApp with CRMs](https://respond.io/blog/whatsapp-crm) or other existing software in your tech stack can further optimize your business operations. 

Additionally, businesses can take advantage of the ability to [send WhatsApp broadcasts](https://respond.io/blog/whatsapp-broadcast), making it easy to reach a large audience with targeted messages quickly.

![This is an image that shows how to add whatsapp button chat. The process of setting up a WhatsApp chat button with respond.io is straightforward. First, connect your WhatsApp API to respond.io, then check out our guide for step-by-step instructions to set it up.](https://assets2-proxy.respond.io/ph8r57dk1q9w/5sRBK5YFF1IixN8MhXOAcC/03c1b34f6cd8caa295aa4454a66dbd5a/image_a13a6d9400f2fc72673338e551d15a07.png?fm=avif&w=1000) 

Setting up a WhatsApp chat button with respond.io is straightforward. First, [connect your WhatsApp API to respond.io](https://help.respond.io/l/en/whatsapp/whatsapp-cloud-api#connecting%5Fwhats%5Fapp%5Fcloud%5Fapi), then [follow the steps](https://help.respond.io/l/en/workspace-settings/growth-widgets):

1\. **Go** to _Settings_.

2\. **Choose** _Growth Widgets_.

3\. **Click** _Add Widget_ and select _WhatsApp Widget_.

4\. **Add** your website domains and select which WhatsApp channel you’d like to create a widget for.

5\. **Click** _Generate Widget_.

Finally, install the script in your website(s). You will be able to start receiving WhatsApp conversations from the chat button immediately.

In conclusion, whether you’re looking to improve customer support, drive sales growth or enhance customer engagement, the chat button, combined with respond.io’s [omnichannel inbox](https://respond.io/blog/whatsapp-team-inbox), can take your business to the next level. To get started with a WhatsApp chat button, [sign up for a free trial](https://app.respond.io/settings/channels/connectChannel/whatsapp%5Fbusiness) and [connect to WhatsApp API](https://help.respond.io/l/en/whatsapp/whatsapp-cloud-api#connecting%5Fwhats%5Fapp%5Fcloud%5Fapi) now.

Turn conversations into customers with respond.io's official WhatsApp API ✨

Manage WhatsApp calls and chats in one place!

[ Book a Demo](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLJZtM4BfRkXBKSL59L5j%2FlaJ4%2BzD1NHrw8UnfY3qlAjv5e5x%2FLC6kTHaAzy%2BZArNHjwEPBjeaY%2Flegh7%2FlItLGZbpOSlRy%2B3HaHdvJTbK4816w%3D&webInteractiveContentId=131307604004&portalId=7250147&%5F%5Fhstc=4958508.ec36eb4a1acb5a2f1d2caa097ff2cfe6.1725863681681.1736738541926.1736745026317.279&%5F%5Fhssc=4958508.5.1736745026317&%5F%5Fhsfp=1189922200) [ Start Free Trial](https://app.respond.io/user/register) 

## Further Reading

Want to learn more about how to use WhatsApp to level up your business? Check out these articles. 

* [A Guide to WhatsApp Business Automation](https://respond.io/blog/whatsapp-automation)
* [WhatsApp Business Multiple Users: 5 Steps Guide (+Examples)](https://respond.io/blog/whatsapp-business-multiple-users)
* [How to Get Started with WhatsApp Team Inbox](https://respond.io/blog/whatsapp-team-inbox)

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2025-12-05T03:05:43.185Z

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