Join Respond.io

Respond.io is a Messaging CRM that makes chatting with customers over messaging apps as easy for businesses as sending and receiving emails. Since our inception in 2017, we’ve thought long and hard about how the medium of change will change customer relationships and reinvent customer conversations.

We started in Hong Kong and expanded our teams with an additional office before deciding to relocate everyone to our shiny new headquarters in Kuala Lumpur. To power our next phase of growth we’ve secured funding from a selection of Hong Kong & German VCs and we’re looking for a team of talented individuals to help us succeed.

We’re on a mission to redefine an industry! This is challenging work – but our brilliant teams make this journey thrilling. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us!

Sales Account Executive

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Learn & understand our products and our prospective clients well
  • Qualify free users based on product engagement and demographics
  • Help identify new use cases, product gaps, and buying objections
  • Develop, measure, and iterate different Sales Processes
  • Perform effective online demos to prospects
  • Close new business consistently
  • Become an expert in Business Messaging
  • Follow up on highly qualified inbound leads
  • Build relationships with prospects and internal stakeholders to grow new business
  • Work collaboratively with marketing and technology departments to execute sales strategy as the firm introduces enhancements to existing solutions and/or releases new products

Senior Front-end Developer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Determining the structure and design of platform modules and REST APIs;
  • Implement product features in collaboration with the backend team;
  • Guiding and checking your team in order to write efficient and organized code;
  • Automating building and testing of the code;
  • Ensuring that the web design is optimized for smartphones;
  • Rewrite some of the components in a more reusable and maintainable way;
  • Optimizing the web application for increased performance;
  • Striking a balance between functional and aesthetic design;
  • Code review to ensure code quality of the team;
  • Maintaining brand consistency throughout design;
  • Providing coaching and technical mentoring to junior developers;

Senior Laravel Developer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Developing back-end side of features together with a team of Laravel developers which you will manage;
  • Deliver a complete and zero known-bug feature on time;
  • Guiding and checking your team in order to write efficient and organized code;
  • Solve complex performance problems and architectural challenges;
  • Integrating components developed by your team, merging pull requests;
  • Keep abreast of new trends and best practices in web development;
  • Coordinate with co-developers and keep CTO and team lead well informed of the status of development effort;
  • Integration of user-facing elements developed by front-end developers;
  • Building reusable code for future use.

Junior NodeJS Developer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Developing integrations to partners APIs and regularly adding more features;
  • Staying up-to-date with partner API changes, and informing product team when new features are made available or one is being deprecated;
  • Deliver a complete and zero known-bug feature on time;
  • Solve complex performance problems and architectural challenges;
  • Keep abreast of new trends and best practices in web development;
  • Coordinate with co-developers and keep CTO and team lead well informed of the status of development effort;
  • Building reusable code for future use.

Human Resource and Admin Executive

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Ensure compliance of Companies Act.
  • Act as point of contact regarding labor legislation, SOCSO, EPF, EIS, and MDEC.
  • Handle secretarial tasks, such as: transfer of shares. e-stamping. annual filings, application of employment passes, etc.
  • Maintaining and updating all the statutory records, register book and ensure proper filing of corporate secretarial documents at all time.
  • Coordinate the recruitment process of job posting, candidate sourcing, prescreening, interviewing, selection, reference checks and new employee orientation.
  • Prepare, administer and update employment contracts, confirmation documents, employee transfer and other HR administration which includes leave and attendance reports.
  • Perform basic bookkeeping & account entries on QuickBooks accounting system.
  • Manage the monthly payroll and maintain data to the highest levels of accuracy and confidentiality.

Digital Marketing Associate

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Plan and execute all digital marketing, including SEO/SEM, email, social media and/or display advertising campaigns.
  • Develop and maintain our corporate website including A/B page testing
  • Expand and test new opportunities and strategies to drive channel growth
  • Surface opportunities to test and implement programs that can effectively drive customer adoption across the customer base.
  • Conceptualize, create, and implement adoption-focused projects on a quarterly basis to address gaps in customer utilization.

Customer Success Associate

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Respond to inbound customer questions in a team environment, using our shared inbox tool to accelerate customer activation and engagement.
  • Surface opportunities to test and implement programs that can effectively drive customer adoption across the customer base.
  • Conceptualize, create, and implement adoption-focused projects on a quarterly basis to address gaps in customer utilization.
  • Monitor common customer questions/ concerns and partner with cross-functional teams to suggest solutions.
  • Empower customers to self-serve and help users navigate our on-demand success resources.

Content Marketer / Writer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Produce high-quality B2B blog content for buyer personas at every stage of the buyer journey.
  • Copywrite for email, paid & social campaigns that educate buyer personas and address customer pain points.
  • Design, develop and maintain accurate and effective user-facing documentation.
  • The ideal candidate would also produce how-to videos based on written how-to content.

UX/UI Designer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Create UI mockup deliverables (wireframes, UI mockups, prototypes, flows, etc.) to communicate ideas.
  • Facilitate product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for our digital product.
  • Identify design problems and devise elegant solutions.
  • Make strategic design and user-experience decisions related to core, and new, functions and features.
  • Develop sound UX concepts, including the definition of customer needs, task analysis, and the creation of personas, storyboards, scenarios, user flows and use cases.
  • Improve designs via wireframe, prototyping and usability tests.
  • Improve user experiences based on insights from the data and research.
  • Stay current with latest UX design trends, tools and emerging practices.
  • Translate concepts into designs that illustrate simplicity despite system complexity.

Product Manager

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Driving new features forward in weekly sprints
  • Balancing new client requests, bugs, and the road map
  • Interact with client support to translate and prioritize tasks for Agile development team
  • Keep pace with rapid growth, lead design of new features from storyboards to user testing
  • Bringing a natural curiosity that drives your proven problem-solving skills
  • Digging into every aspect of a global cloud-based software platform
  • Improve our SaaS solution design based on data-driven decision making
  • Plan, design, develop and test our product
  • Research the SaaS products evolution and SaaS service support methods
  • Consolidate, revise and update internal reports weekly and monthly

DevOps Engineer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Architecting, developing, and maintaining high quality, scalable web applications.
  • Troubleshoot production issues and coordinate with the development team to streamline code deployment.
  • Implement automation tools and frameworks (CI/CD pipelines).
  • Collaborate with team members to improve the company’s engineering tools, systems procedures, and data security.
  • Optimize the company’s cloud computing architecture.
  • Conduct systems tests for security, performance, and availability.
  • Help developer teams to deploy web code quickly and efficiently.
  • Work with infrastructure automation tools.
  • Work with cloud infrastructure providers.
  • Provide support for developer teams.

QA Engineer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Define, review, and implement quality assurance policies and procedures.
  • Design and write test plans and test cases based on user / product requirements.
  • Execute test plans and prepare test reports.
  • Report and reproduce defects found during testing or reported by users.
  • Assist in analysing the potential causes of defects based on observed test results.
  • Verify effectiveness of fixes and corrective actions.
  • Perform different types of testing on the target system.
  • Perform other QA administrative duties as needed.