---
description: Aryan Travel closed 10x more sales with 47% faster conversions by unifying WhatsApp API calling, Telnyx voice and chat in respond.io.
title: Aryan Travel Closes 10x More Sales with VoIP and WhatsApp API Calls
image: https://assets2-proxy.respond.io/ph8r57dk1q9w/7J4LThrsBoUzXDqluBSjLv/e48ddcb4e7db10d8c83bf17ba3c4ef03/Aryan_Travel_-_Image_01.png
---

10x

more sales

47%

faster conversions

\~5,000

calls handled per month

## 

TL;DR

A European travel agency outgrew the WhatsApp Business App's 10-user cap and had no way to track handoffs across its call-led sales process. Now with respond.io's WhatsApp Business Calling API and Telnyx VoIP integration, it handles \~5,000 calls a month, converts 47% faster, and has closed 10x more sales.

Goles

* Unite chats and calls in a single platform
* Improve team efficiency and collaboration
* Increase sales and reduce dropoffs

Soluciones

* Brought calls and chats into one workspace
* Improved cross-team visibility with lifecycle tracking
* Simplified operations with automation and AI-powered features

Aryan Travel is one of Europe’s leading travel agencies with offices in the Netherlands, Germany, France, Belgium, Turkey and Afghanistan. It provides both B2C and B2B services, offering flight tickets, hotel bookings, holiday and Umrah packages, and travel insurance to individuals and businesses worldwide. Voice is a central channel in its sales process as many customers prefer explaining their travel needs over a call.

## The problem: WhatsApp Business App limitations made call-based sales difficult to scale

Aryan Travel primarily attracts customers through online ads that lead directly to WhatsApp chat. While the WhatsApp Business App allowed customers and agents to move quickly between call and chat, not being able to have more than 10 users at a time held it back from scaling the team.

Keeping track of who was handling which conversation and what stage the customer was at also became a challenge. There’s no way to organize contacts by assignee or lifecycle stage in the WhatsApp Business App, so some messages went unanswered, affecting customer satisfaction and costing the agency potential bookings.

On top of that, the WhatsApp Business App tended to lag when many users were logged in at a time, which disrupted basic functions such as saving PDFs, downloading images and sending voice messages. Unexpected account bans also caused service interruptions. Aryan Travel had clearly outgrown the Business App and needed a WhatsApp API solution.

The team explored several customer conversation platforms including Interakt, AiSensy and Freshchat, but they lacked the capability Aryan Travel needed most: WhatsApp Business Calling API and VoIP. Moving to a chat-only platform would have meant giving up one of its customers’ preferred ways to communicate.

## The respond.io solution: Bring calls and chats into one platform with full customer journey context

Aryan Travel chose respond.io as its customer conversation platform primarily because it supported WhatsApp Business Calling API, enabling the move to the WhatsApp API without disrupting its voice-led sales process. Respond.io gave the business a single platform to organize all its channels including WhatsApp, Instagram, Facebook, Telegram and VoIP and to automate routine processes to speed up the customer journey.

### WhatsApp Business Calling API and Telnyx support voice-led travel sales

With WhatsApp API calling on respond.io, the business can continue serving customers via call while benefiting from the scalability and multi-user access of WhatsApp API. Customers can begin an inquiry in chat and move to a call when they need to explain their travel requirements in more detail so agents can provide faster, more personal assistance without switching to a separate platform.

It also connected Telnyx VoIP for customers who prefer conventional phone calls or cannot reach the business through WhatsApp. Agents can manage Telnyx calls alongside WhatsApp and social messaging conversations on respond.io.

### Centralizing accounts and summarizing calls keep agents aligned

Since Aryan Travel centralized all its accounts in respond.io, multiple sales and customer service agents can now manage conversations simultaneously without the user limitations of the WhatsApp Business App. This reduces missed messages and gives teams clearer visibility into who is handling customer inquiries.

With more agents picking up conversations, keeping context across handoffs matters as much as removing the user cap. [AI summaries for calls](https://respond.io/es/help/workspace-settings/calls#enable-call-transcript-and-ai-call-summary) give any agent quick context on past calls without needing to replay the full recording or read the transcript, so they convert customers faster.

### Lifecycle tracking moves customers through the booking process faster

The booking process involves several steps and teams, so context and smooth handoffs are crucial to closing sales. First, the sales person collects the customer's requirements and confirms options, then operations and finance take over to collect documents and finalize the booking and payment details. With respond.io's [Lifecycle feature](https://respond.io/es/help/workspace-settings/workspace-settings-lifecycle#setting-up-lifecycle), each conversation is tagged with a stage so any agent can see where a customer is in the journey at a glance and pick up handoffs without missing a beat.

Aryan Travel set up stages that mirror its own booking flow: "quotation pending," "payment pending," "flight confirmation" and "completed." This gives agents a clear view of what needs action next, and lets teams filter conversations by stage to manage handoffs consistently instead of relying on memory or side conversations.

> _“Calling is essential to the way our customers communicate with us. Respond.io gave us WhatsApp API calling, Telnyx and all our messaging channels in one workspace, so we could expand our team across our offices in the Netherlands, Germany, France, Belgium, Turkey and Afghanistan_ _without losing the personal voice conversations that help us convert inquiries into bookings.”_
> 
> Hamed Alokozay, Project Manager at [Aryan Travel](https://aryantravel.eu/) & [FareGPS](https://faregps.com/)

![Image of a family walking through an airport with their luggage. Aryan Travel uses respond.io to help travelers quickly book flight tickets, packages and travel insurance.](https://assets2-proxy.respond.io/ph8r57dk1q9w/4TOD6GkEFemyieIpU43PTE/a54987188703ce14fdcab0aa89c9f8bb/Aryan_Travel_-_Image_02.png?fm=jpg&q=80&w=1200&fl=progressive)

## The results: Voice-led sales now convert 10x more bookings, 47% faster

With respond.io, Aryan Travel has moved beyond the limitations of the WhatsApp Business App while keeping voice at the center of its customer journey. Its agents now handle **around 5,000 calls per month** through WhatsApp API calling and Telnyx.

By allowing customers to move easily between chat and calls, the agency has **cut conversion time by 47%**. Agents can understand travel requirements faster, answer questions directly and help customers make decisions without lengthy message exchanges.

Combined with a shared inbox, customer lifecycle tracking and better collaboration between sales, operations and finance, this has helped Aryan Travel achieve **10x more sales**.

Want to manage WhatsApp calls and customer messages from one platform? Contact us for a free consultation today!

![Aryan Travel Closes 10x More Sales with VoIP and WhatsApp API Calls](https://assets2-proxy.respond.io/ph8r57dk1q9w/2lYaz9B48SaJK4JYNkW91P/b383a01e9f138484df7aa0a17ab9a57a/Aryan-Travel-Logo-white-01.png?q=70&w=400&fm=avif)

🌐 Sitio web

[aryantravel.eu](https://aryantravel.eu)

📍 Ubicación

The Netherlands

⚡ Industria

Travel Agency & Tour Operator

🛠️ Channels

[![integrations](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F54bfeb55ae094386be195e2a4d957f40)](https://respond.io/es/integrations?channel=Voice)[![integrations](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Ff0d9a9f8c0004f94b8f56bee1c43af4e)](https://respond.io/es/integrations?channel=Voice)[![integrations](https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg)](https://respond.io/es/integrations?channel=Messaging+Channels)[![integrations](https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f9ca_Logo-Instagram.svg)](https://respond.io/es/integrations?channel=Messaging+Channels)[![integrations](https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f59c_Logo-Telegram.svg)](https://respond.io/es/integrations?channel=Messaging+Channels)

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2026-07-24T07:59:33.397Z

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