--- description: Add collaborators to a conversation so a teammate can help without becoming the assignee, and remove them when their part is done. title: Adding and Removing Collaborators image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [Nuevo¡Acabamos de recaudar $62.5M en la Serie B! 🎉 Lo que significa para ti![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) Ayúdame con... ⌘ 1. [All Collections >](/es/help) 2. [ Producto >](/es/help/product) 3. [ Entrada >](/es/help/inbox) 4. Adding and Removing Collaborators # Adding and Removing Collaborators A collaborator can see and contribute to a conversation without becoming its assignee. This article covers how to add and remove collaborators, where they appear in the Inbox, and how their activity is logged. ## Before you begin * Collaborators isn't available on White Label or Reseller plans. * A conversation can have up to 9 collaborators. ## What is a collaborator? A collaborator can do everything the assignee can in a conversation, including sending messages, adding comments, updating tags and Contact fields, and reassigning or closing the conversation. > AI Agents can't be added as collaborators. ## How to add a collaborator There are three ways to add a collaborator to a conversation. ### Add a collaborator from the conversation header 1. Click the **Collaborators** button next to the **Assignment** dropdown. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2im0w6P5rsyqez5H3JZngR/c01cd67ac7b290449bd02b2378da3735/Collaborators_button.png?fm=jpg&q=80&w=1200&fl=progressive) 2. Search for a teammate in the dropdown. 3. Select the checkbox next to each person to add as a collaborator. ### Add a collaborator from the quick actions menu 1. Select **Collaborators** from the **quick actions menu** in the conversation list. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2fKRJgr5etmxNoiUIL38fM/ba1159c7fb86c8bca2a158e50aaa5fdc/collaborators_-_quick_actions_menu.png?fm=jpg&q=80&w=1200&fl=progressive) 2. Search for a teammate in the dropdown. 3. Select the checkbox next to each person to add as a collaborator. ### Add a collaborator by mentioning them in a comment Teammates can also be added by tagging them in an internal comment (@mention), if the Workspace has the **Add collaborators via @mention** setting turned on. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1hYseGBKjnA7dWzGwoCja0/3acf1a1c9316292c507e183062ccf240/add_collaborators_via__mention.png?fm=jpg&q=80&w=1200&fl=progressive) > If 9 collaborators are already selected, the remaining options in the dropdown are disabled until a collaborator is removed. When the count drops back to 8 or fewer, the disabled options become selectable again. Once collaborators are selected: * The collaborators appear next to the assignee — a maximum of 3 avatars are shown, with any additional collaborators shown as a count (e.g. "+2"). ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4nmSoZ9MkTLswW6heIxCoX/0ec36bfb2a19910b387d8e5c71e8da3c/collaborator_count_1.png?fm=jpg&q=80&w=628&fl=progressive) * The dropdown header shows the count as **Collaborators (X/9)** — for example, **Collaborators (1/9)** when 1 is selected. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3XizqkT8Tb3aH7oVBxQP1x/6457bb49731825bac85d6cff81297228/collaborator_count_2.png?fm=jpg&q=80&w=304&fl=progressive) ## How to remove a collaborator Here’s how to remove a collaborator from a conversation: 1. Click the **Collaborators** button next to the **Assignment** dropdown, or click **Collaborators** from the **quick actions menu** in the conversation list. 2. Deselect the collaborator to remove them. Any collaborator or the assignee can remove a collaborator — there's no restriction on who can remove whom. Once removed: * The conversation disappears from that person's **Collaborations** Inbox. * They'll see a notification in their **Notification Center** letting them know they were removed. ## FAQ and troubleshooting ### Can I be both the assignee and a collaborator on the same conversation? Yes, you can hold both roles on the same conversation. ### What happens if I remove myself as a collaborator? The conversation no longer appears in your **Collaborations** Inbox. If you're the assignee, you'll still see it in **Mine** Inbox. ### Does tagging a teammate always add them as a collaborator? Only if the Workspace has the **Add collaborators via @mention** setting turned on. Go to **Settings** \> **Workspace Settings** \> **Conversations** \> **Advanced Settings** \> toggle on **Add collaborators via @mention**. If the setting is turned off, tagging still notifies your teammate but doesn't add them as a collaborator. ## What’s next? * [Collaborating with your Team in Inbox](https://respond.io/es/help/inbox/collaborating-with-your-team-in-inbox) * [Managing Contacts in Inbox](https://respond.io/es/help/inbox/managing-contacts-in-inbox) Compartir este artículo [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/inbox/adding-and-removing-collaborators)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/inbox/adding-and-removing-collaborators)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/inbox/adding-and-removing-collaborators)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/inbox/adding-and-removing-collaborators) ## Artículos relacionados 👩‍💻 * [Asignación y cierre de una conversaciónAprenda cómo asignar una conversación y cerrar una conversación. ](/es/help/inbox/assigning-and-closing-a-conversation) * [Colaborando con tu equipo en InboxAprende a colaborar con tu equipo en Inbox. ](/es/help/inbox/collaborating-with-your-team-in-inbox) * [Filtrar y ordenar conversaciones en la bandeja de entradaAprende a filtrar y ordenar conversaciones en la bandeja de entrada, incluidos los filtros avanzados y las conversaciones sin respuesta. ](/es/help/inbox/filtering-and-sorting-conversations-in-inbox) * [Primeros pasos con la Bandeja de EntradaAprende a navegar por el panel lateral, la lista de conversaciones y la barra lateral vertical de la Bandeja de Entrada. ](/es/help/inbox/getting-started-with-inbox) * [Interactuar con indicaciones de IAAprende a interactuar con los Prompts IA y a usarlos mientras envías mensajes. ](/es/help/inbox/interacting-with-ai-prompts) ¿No encuentras lo que estás buscando? 🔎 [Contacta a Soporte](/es/contact-us) 2026-08-24T01:04:05.278Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"Add collaborators to a conversation so a teammate can help without becoming the assignee, and remove them when their part is done.","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/6TgzTm0QlIPDnG4YWA41K4/4ac61d3efe97d14652a514c5727318bd/Avatar.svg","name":"Amanda Loh","url":"https://respond.io/es/author/amanda-loh"},"dateCreated":"2026-08-19T00:00:00.000Z","dateModified":"2026-08-19T08:43:38.705Z","datePublished":"2026-08-19T00:00:00.000Z","headline":"Adding and Removing Collaborators","mainEntityOfPage":"https://respond.io/es/help/inbox","publisher":{"@id":"https://respond.io/#organization"},"url":"https://respond.io/es/help/inbox/adding-and-removing-collaborators"},{"@context":"https://schema.org","@id":"https://respond.io/es/help/inbox/adding-and-removing-collaborators#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/es/help"},{"@type":"ListItem","position":2,"name":"Producto ","item":"https://respond.io/es/help/product"},{"@type":"ListItem","position":3,"name":"Entrada","item":"https://respond.io/es/help/inbox"},{"@type":"ListItem","position":4,"name":"Adding and Removing Collaborators","item":"https://respond.io/es/help/inbox/adding-and-removing-collaborators"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer communication platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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