Streamline Customer Communication with Event-Triggered Automation

Automate personalized transactional messages to customers based on real-time events in your existing tech stack.

3.2x

Open rates

By sending promotions to customers
on their favorite messaging apps

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+46%

Click rates

By sending catchy personalized
messages with pinpoint targeting

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200%*

Better results

Whether you're generating leads or influencing customers to convert

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*Based on our best client benchmarks
CONTACT MANAGEMENT

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Build Cross-Channel Audiences

Import Your Customer List

Drive revenue from your existing customer base. Import their phone numbers from integrated CRMs to instantly launch WhatsApp or SMS marketing campaigns.

Add Contacts via API

Have customer touchpoints like lead magnets or eCommerce customer portals? Add them directly into drip campaigns or broadcast lists as soon as they sign up or leave their contact details.

Leverage Inbound Conversations

Convert inquiries and sales chats into lead collection opportunities. Automatically save contact profiles, add interest tags and build lists for marketing initiatives.

Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

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CONTACT MANAGEMENT

Maximize Customer Reach with Cross-Channel

Tap Your Customer List

Drive revenue from your existing customer base. Automatically launch WhatsApp or SMS marketing campaigns when you import contacts from integrated CRMs via CSV.

Add Contacts via API

Have customer touchpoints like lead magnets or eCommerce customer portals? Add customers directly into drip campaigns or broadcast lists as soon as they sign up or leave their contact details.

Sync Data via Zapier or Make.com

Update existing contacts or create new contacts on respond.io automatically when changes are made in integrated CRMs and other platforms or vice versa.

ECOMMERCE NOTIFICATIONS

Track Customers’ Ecommerce Journeys

Create a seamless customer experience when you integrate ecommerce platforms such as Shopify or Magento with respond.io

Abandoned Cart Recovery

Convert abandoned carts to sales when you nudge undecided customers at the right time. Reminders on their favourite messaging apps instead of email inboxes capture them sooner while interest is still fresh.

Payment Information
Order Updates
Reach Leads on Alternate Channels
Increase Visibility of Critical Conversations
CRM INTEGRATION

Streamline Customer Actions and Interactions

Centralize existing CRMs and customer communication channels on respond.io to trigger alerts, notifications or even messaging campaigns in response to customer actions

Send Updates on Any Channel

Sync customer data between respond.io and vertical-specific CRMs to send appointment confirmations, recruitment stage updates, healthcare notifications or prompts for customer action among others.

Recruitment
Real Estate
Healthcare
Education

Initiate Drip Campaigns

Trigger WhatsApp or SMS campaigns whenever you add new contacts or new interest tags to existing contacts. Then, create different paths for customers to follow based on their responses.

Automate Support Statuses

Create support tickets during chats and keep customers in the loop about resolutions. Send case number notifications for follow-ups and alert them when tickets are closed.

CUSTOMER ACCOUNTS

Automate Updates Across the Customer Lifecycle

Greet New Leads
Increase Visibility of Critical Conversations

Monitor conversations involving high-value customers, sales agents in training or select teams with custom inboxes and intervene when necessary

CUSTOMER ACCOUNTS

Automate Updates Across the Customer Lifecycle

Greet New Leads
Increase Visibility of Critical Conversations

Monitor conversations involving high-value customers, sales agents in training or select teams with custom inboxes and intervene when necessary

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