--- description: Yes. Your team can use Claude or ChatGPT to manage contacts, follow-ups and AI Agents in respond.io, while AI Agents handle incoming customer chats. title: Can we use our Claude or ChatGPT AI assistant in respond.io? image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- # Can we use our Claude or ChatGPT AI assistant in respond.io? ## TL;DR: Yes, your team can use Claude or ChatGPT to work in respond.io Mid-market B2C teams can use Claude or ChatGPT to review customer conversations, send follow-ups and manage AI Agents in respond.io. The assistant acts on your team’s requests, while respond.io’s AI Agents handle incoming customer chats automatically. ## Manage respond.io from the assistant your team already uses Your team can work on customer conversations from Claude or ChatGPT without switching tools for each task. Respond.io is a customer conversation platform that connects to both assistants through its [MCP server](https://respond.io/help/integrations/model-context-protocol-mcp), available as a native connector. For example, a sales manager can ask the assistant to review a customer’s message history, then send a follow-up or reassign the conversation to a teammate. This brings customer context and follow-up actions into the assistant the manager already uses, while the conversation remains in respond.io. Your assistant can also help manage the AI Agents that talk to customers. It can suggest improvements to an agent’s instructions and attach existing Knowledge Sources, the business information the agent uses to answer questions. Your team can use its preferred assistant to refine how its customer-facing agents work. Each connection covers one workspace and follows the connected user’s existing permissions. Authorization uses OAuth, so your team does not need to share login credentials or install or host a server. ## Connecting your assistant does not replace respond.io’s AI Agents Claude or ChatGPT carries out the workspace actions your team requests. Connecting it does not automatically make it respond to incoming customer messages or turn your existing assistant into a customer-facing agent. For automatic customer conversations, respond.io’s [AI Agents](https://respond.io/ai-agents) reply, qualify inquiries, recommend products and book appointments across connected channels, with human handoff when needed. You can use Claude or ChatGPT to help configure those agents, while the agents themselves run in respond.io. The distinction also applies to usage: supported MCP actions do not consume respond.io AI Credits, while AI Agents consume credits when replying to customers. ## Related FAQs * [What can respond.io AI Agents handle out of the box, and how are they trained?](https://respond.io/faqs/what-can-respondio-ai-agents-handle-and-how-are-they-trained) * [Where does respond.io fit in a company's tech stack?](https://respond.io/faqs/where-does-respondio-fit-company-tech-stack) * [Can we set up integrations in respond.io without a technical team, and what kind of support can we expect?](https://respond.io/faqs/can-we-set-up-integrations-without-a-technical-team) 2026-10-30T10:18:53.288Z core ```json {"@context":"https://schema.org","@graph":[{"@id":"https://respond.io/faqs/can-use-claude-or-chatgpt-ai-assistant-respondio#webpage","@type":"WebPage","breadcrumb":{"@id":"https://respond.io/faqs/can-use-claude-or-chatgpt-ai-assistant-respondio#breadcrumb"},"description":"Yes. 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