---
description: Learn how AI Agents add internal comments in respond.io to share context, tag teammates, and support smooth handoffs.
title: AI Agent Action: Add comments
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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5. AI Agent Action: Add comments

# AI Agent Action: Add comments

AI Agents can add **internal comments** in a conversation to share context with your team—like quick summaries, key details, or escalation reasons—so human agents don’t need to read the entire chat history.

Comments can also include **@mentions** to notify specific workspace users (team mentions and AI Agent mentions aren’t supported). For example:

```html
- If you escalate to a human agent, add an internal comment summarizing the issue, what’s been done, and tag @Jane Doe.
- Then assign the conversation to @Support Team.
```

## When to use

Use this action when you want AI Agent to:

* Leave a **handoff note** before assigning/escalating to a human agent
* Flag important details (e.g., intent, urgency, requirements)
* Tag a teammate when certain conditions are met

## Best practices

* Keep comments **short and scannable** (e.g., intent + context + recommended next step).
* Be explicit about **when** the comment should be added (e.g., “before assigning”, “when the customer requests a human”, “when the issue is urgent”).
* If you want a teammate notified, **@mention the exact workspace user**.
* In Reports, AI Agent comments are tracked like user comments. Where available, the comment will appear under the **AI Agent’s name** rather than a human user.

## Limitations

* **AI Agents can only @mention workspace users in comments.** They can’t @mention teams or other AI Agents yet, so always tag a specific person if you need someone’s attention.
* **AI Agent internal comments are limited to 2,000 characters.**

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## 

Related articles 👩‍💻

* [AI Agent Action: Assign to agent or teamLearn how AI Agents assign conversations to agents, teams, or other AI Agents in respond.io, including assignment methods, handoff behavior, and key limitations. ](/help/ai-skills/ai-skill-assign-to-agent-or-team)
* [AI Skill: Close conversationsLearn how the Close conversations skill works for AI Agents in respond.io, including how to trigger it, apply closing notes, and handle summaries. ](/help/ai-skills/ai-skill-close-conversations)
* [AI Skill: Handle CallsLearn how AI Agents handle inbound calls in respond.io, including voice behavior, setup options, and key limitations. ](/help/ai-skills/ai-skill-handle-calls)
* [AI Skill: Make HTTP requestsLearn more about how the make HTTP requests AI skill allows your AI Agent to call external APIs during conversations to retrieve real-time data or trigger actions in third-party systems. ](/help/ai-skills/ai-skill-make-http-requests)
* [AI Skill: Trigger WorkflowLearn how AI Agents trigger existing Workflows in respond.io to run advanced automations and integrations. ](/help/ai-skills/ai-skill-trigger-workflow)

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2026-10-02T10:05:02.279Z

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