---
description: Learn how the Close conversations skill works for AI Agents in respond.io, including how to trigger it, apply closing notes, and handle summaries.
title: AI Skill: Close conversations
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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5. AI Skill: Close conversations

# AI Skill: Close conversations

This action can be used to close a conversation once the Contact’s request has been fully resolved. Think of it as your AI Agent **politely wrapping up a chat in person**.

* You can also provide a **closing note**—a label that explains why the conversation ended. To do this, just mention the closing note category in your instructions. For example:

```plain
- If the contact has no more questions, close the conversation and select closing note "Issue Resolved"
```

* When AI Agent closes a conversation, it will also automatically **summarize the conversation** and **select a closing note.**

Note: If you don’t want summaries or notes, you can instruct: “Do not generate a summary or choose a closing note.” For example:

```plain
- If the contact has no more questions, close the conversation and do not generate a summary nor choose a closing note. 
```

## When to use

* Use this skill when the AI Agent has completed the customer's request—like answering FAQs, collecting feedback, or solving a simple issue—so conversations don't stay open unnecessarily.

## Best practices

* Always include the exact instruction **“Close the conversation”** so AI Agent knows to trigger it.
* Clearly explain the specific scenario where the conversation should close (e.g., “If the customer confirms they have no more questions…”).
* Pair this skill with a **friendly, definitive closing response** for AI Agent to use such as: "I hope that helps! If you have other questions, feel free to message again."

## Limitations

* **AI Agents can only choose from existing closing notes.** They cannot create new closing notes or modify your existing list. To ensure the correct closing note is applied, use the exact closing note name in your instructions.
* **AI Agents can only summarize the latest 20 messages in a conversation.** Older messages will not be included in the summary. If important context appears earlier in the conversation, instruct the AI to ask a clarifying question or restate key details before closing.

## FAQ and Troubleshooting

### Can an AI Agent reopen a closed conversation?

No. Once an AI Agent closes a conversation, only a customer’s new message or a human agent’s action can reopen it.

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## 

Related articles 👩‍💻

* [AI Agent Action: Add commentsLearn how AI Agents add internal comments in respond.io to share context, tag teammates, and support smooth handoffs. ](/help/ai-skills/ai-agent-action-add-comments)
* [AI Agent Action: Assign to agent or teamLearn how AI Agents assign conversations to agents, teams, or other AI Agents in respond.io, including assignment methods, handoff behavior, and key limitations. ](/help/ai-skills/ai-skill-assign-to-agent-or-team)
* [AI Skill: Handle CallsLearn how AI Agents handle inbound calls in respond.io, including voice behavior, setup options, and key limitations. ](/help/ai-skills/ai-skill-handle-calls)
* [AI Skill: Make HTTP requestsLearn more about how the make HTTP requests AI skill allows your AI Agent to call external APIs during conversations to retrieve real-time data or trigger actions in third-party systems. ](/help/ai-skills/ai-skill-make-http-requests)
* [AI Skill: Trigger WorkflowLearn how AI Agents trigger existing Workflows in respond.io to run advanced automations and integrations. ](/help/ai-skills/ai-skill-trigger-workflow)

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2026-10-02T10:05:03.235Z

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