---
description: Retrieve customer properties like Fields from your CRM or business software that holds your primary customer list and add the data to the Contact in respond.io.
title: How to Enrich Customer Data from a CRM or other Business Software
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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# How to Enrich Customer Data from a CRM or other Business Software

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/7tin8k9c1emscQGOhIuNbC/0ed3f91c8580c4e5dfa90f035355122e/Petrina_Jo_avatar.svg)

JQ Lee

· 04 Apr 2025

less than a minute read

> In this article, you'll learn how to get the most up-to-date information about a Contact. 

Retrieve customer properties like Fields from your existing CRM or business software that holds your primary customer list and add the data to the Contact in respond.io.

## Benefits of Enriching Customer Data

Use the latest customer data collected from your CRM or business software to:

* know if a Contact is an existing customer.
* give support agents visibility to additional properties about a customer.
* [route](https://respond.io/help/support-use-case/route-customers) customers differently based on their properties.

## Methods for Enriching Customer Data

Here are a few ways to enrich customer data from your CRM or business software:

* [Retrieve customer data from an external CRM or business software using a Workflow](https://respond.io/help/e-commerce-crm-integrations/hubspot#enrich%5Fcontact%5Fdata%5Fusing%5Fa%5Fworkflow)
* [Sync Contact information between HubSpot and respond.io](https://respond.io/help/e-commerce-crm-integrations/hubspot#synchronize%5Fcontact%5Finformation%5Fin%5Fhub%5Fspot%5Fand%5Frespond%5Fio)
* [Add WooCommerce customers as respond.io Contacts](https://respond.io/help/e-commerce-crm-integrations/ecommerce-integration-woocommerce#add%5Fnew%5Fwoo%5Fcommerce%5Fcustomers%5Fas%5Frespond%5Fio%5Fcontacts)
* [Sync Customer Information between Magento and respond.io](https://respond.io/help/e-commerce-crm-integrations/ecommerce-integration-magento#add%5Fnew%5Frespond%5Fio%5Fcontacts%5Fas%5Fmagento%5Fcustomers)

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## 

Related articles 👩‍💻

* [How to Track Conversation Source from Multiple WebsitesLearn how to track where conversations are coming from even when using the multiple widgets of the same channel on different websites. ](/help/capture-leads/track-conversation-source)
* [How to Send Outbound Sales MessagesImport Contacts to send cold messages or follow up with leads. ](/help/capture-leads/sending-outbound-sales-messages)
* [How to Route Contacts from CTC Ads to AgentsLearn to automatically assign contacts coming from Click-to-Chat Ads to Agents. ](/help/capture-leads/how-to-route-contacts-from-ctc-ads-to-agents)
* [How to Collect Contacts’ Emails and Phone NumbersLearn how to collect customers’ or leads’ email addresses and phone numbers when conversations open. ](/help/capture-leads/collect-contacts-emails-and-phone-numbers)

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2025-12-05T03:58:20.877Z

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