---
description: Learn more information on how to manage interactions with your Contacts.
title: Activities
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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1. [All Collections >](/help)
2. [ Product >](/help/product)
3. [ Contacts >](/help/contacts)
4. Activities

# Activities

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg)

Joshua Lim

· 04 Apr 2025

less than a minute read

## Getting Here 

In the vertical sidebar, click on the **Activities** tab.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3gYCUMmpw5Qvmjwnh9R5iZ/331128e96c8e8843aa385af40e78601f/activities-1.gif?fm=avif&w=1000) 

### Comments

Comments function as internal notes for you and your team. You may add a note regarding an issue for more context when reassigning a conversation to another member of your team.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6wBYk4iAH4zKbn0yq59IqN/8ca5adfa737530fef3adf971f83a19db/image.png?fm=avif&w=1000) 

Comments are associated with the Contact and visible across the Workspace. Anyone who views the Contact details will be able to view the Comments too.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/TovJIjMFVkadv9sJ1qpap/15794d2bfe1c0dd70d4936720707acdb/image.png?fm=avif&w=1000) 

As a mentioned User, you can hit Reply on the comment to reply to the User who tagged you. This feature adds the User's name to the comment for ease of use.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3fxYJHwOFJX0LIxg3Nwukr/949aca0040ccc7ed37d4b24f17c39bf8/activities-2.gif?fm=avif&w=1000) 

### Conversation Events

Conversation events that are triggered for this Contact will be listed in Contact activity. Conversation events are sorted from newest to oldest.

> Learn more about [Conversation events here](https://respond.io/help/messages/messages-overview#conversation%5Fevents).

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/609w6eBD86RqGwYBBM8vy9/c34fe13e76e5bce598561c484a292f5c/image.png?fm=avif&w=1000) 

## Date Filter

Filter Contact activities by date. There are several options to choose from:

* All Time
* Today
* Yesterday
* Last 7 Days
* Last Month
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1B2hPLPcPwOFBjTYHBJduS/6a9630784a51c67808299f112a61528a/image.png?fm=avif&w=1000) 

After selecting your desired date filter, click Done to apply it.

### Viewing Source Advertisement

When a customer clicks an advertisement to chat (Click-to-Chat Ad), the contact conversation window includes:

* **Contact Event**: A notification that the chat has been opened by the customer along with information about the platform the customer used, e.g., Facebook. Clicking a link takes you to the advertisement to help you gain perspective.
* **Ad Summary Card**: Following the contact event notification, a contact card is also displayed. You can expand the card and either open the link to the advertisement or view a description of the advertisement (to avoid opening the link to view the advertisement).
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/xx6ovZy6FXS83qdAkNZey/5b725bffaf807d90ed416c494752834a/hq.gif?fm=avif&w=1000) 

Share this article

[![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/contacts/activities)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/contacts/activities)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/contacts/activities)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/contacts/activities)

## 

Related articles 👩‍💻

* [SegmentsLearn how to use Segments to group Contacts based on certain criteria and filters. ](/help/contacts/segments)
* [Contact Import (How to)Learn how to bulk import Contacts or add them individually. ](/help/contacts/contact-import)
* [Contact DetailsLearn how to use the Contact details panel to gain more insights on your Contacts. ](/help/contacts/contact-details)
* [Contacts OverviewThe Contacts module allows you to manage all the Contacts the platform has interacted with. ](/help/contacts/contacts-overview)

Can't find what you're looking for? 🔎

[Contact Support](/contact-us)

2025-12-05T03:58:37.493Z

help

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