---
description: Learn how to use Segments to group Contacts based on certain criteria and filters.
title: Segments
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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1. [All Collections >](/help)
2. [ Product >](/help/product)
3. [ Contacts >](/help/contacts)
4. Segments

# Segments

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg)

Joshua Lim

· 11 Nov 2025

2 min read

A Segment is a set of Contacts that are grouped based on certain criteria using filters. Segments are used for categorizing Contacts for broadcasts and can be found in the Contacts Module. They are publicly shared and can be viewed by all users with access to the Contacts Module.

> [Custom Inbox](https://respond.io/help/messages/custom-inbox) is no longer linked between the Inbox Module and Contacts Module. Custom Inbox now only exists in the Inbox Module.

## Creating a Segment

> You can create a **maximum of 500** Segments in your Workspace.

**Step 1:** In your Workspace, go to **Contacts** \> click the **\+ Add Segment** button

> A Segment can also be created by clicking the Filter icon when all Contacts are selected.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3iDmCK6q4hYT3IZTlRRBJr/67aa65a311629302a86de4f7289cf108/create-segment.gif?w=480&fm=avif) 

**Step 2:** Enter a name for your new Segment and click **Save**

> A Segment must have a unique name to prevent broadcast failure.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4WIqvkrxcaVq4tdCpnZWCH/036fb3f0df904a78c641747d73a1da85/name-segment.png?fm=jpg&q=80&w=640) 

### Add Filters to your New Segment

**Step 1:** Select your newly created Segment from the left side menu > Click the filter icon; a sidebar will appear on the right side.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6d7oc70gGUfrqdSN36Jz7o/94b42cfb3d0f38ecddbf4b4eb8e67409/open-filter.gif?w=480&fm=avif) 

**Step 2:** Filter your Segment by adding conditions or groups. Use Category and Operator fields based on your criteria. Contacts that fulfill the criteria will appear in the Contact list.

**Step 3:** To save your Segment, click the **Update Segment** button.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/76WB4t6PCIhSYGCREOtvMY/d47cc0630523f234857f98c190dacf47/update-segment.gif?w=480&fm=avif) 

> All the created Segments will appear on the left in the list of Segments. The numbers beside the Segment name indicate the number of Contacts in the Segment.

## Editing a Segment

To edit a Segment with different criteria, click the Segment number/action icon > **Edit** or click on the filter icon for the selected Segment. You can edit the conditions as needed and also save the edited version as a new Segment.

> The number displayed on the filter icon indicates how many filters have been applied to that Segment.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3hQT8NN1Cap3ROMLIPutWo/4683f911f3f0f296185170871cbc5a9a/edit-segment.gif?w=480&fm=avif) 

## Renaming a Segment

To rename a Segment, click the action icon and select **Rename.**

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6e5OEwfYH3NjgPyJy7Cy0S/828ac2211cff565c17c70e307d0e7881/rename-segment.gif?w=480&fm=avif) 

## Deleting a Segment

To delete a Segment, click the action icon and select **Delete**.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/51VgxF9GBsgOMHrUaYLwX5/543ffebbe5481cf5d98f55463e3e5b97/delete-segment.gif?w=480&fm=avif) 

> Deleting a Segment is permanent and cannot be recovered!

## Default Segments

Several default Segments are available for use in all Workspaces. These Segments (except the **All** and **Blocked Contacts** Segments) can be edited, renamed, or deleted.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2fbEJ5Gf7J6m8p2Z5pFCqh/9b2eacf995ac46f477d7c82fc46e7e27/contacts-overview-segment.png?fm=jpg&q=80&w=640) 

| Name                         | Filter                                                            |
| ---------------------------- | ----------------------------------------------------------------- |
| Contacts created <7 days ago | \[Contact Field - Created At\] is less than (time) \[7 days ago\] |
| Contacts inactive >30 days   | \[Time since last incoming message\] is more than \[30 days ago\] |
| Contacts with tags           | \[Contact Tag\] exists                                            |
| Country known                | \[Contact Field - Country\] exists                                |
| Language known               | \[Contact Field - Language\] exists                               |
| Blocked Contacts             | Not applicable                                                    |

> Contacts who have been blocked will only be displayed in the **Blocked Contacts** Segment.

## FAQ and Troubleshooting

### How does a Contact automatically enter or exit a Segment?

Segments are automatically updated (enter or exit) whenever a Contact fits certain criteria based on filters set for the Segment. This is an expected behavior due to the dynamic nature of Segments.

**Example:**

Segment A has a filter that includes Contacts with a Tag called "Promotion". At any time this Tag is added to a Contact, the Contact will automatically enter the Segment. Conversely, at any time the Tag is removed, the Contact will automatically exit the Segment.

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## 

Related articles 👩‍💻

* [Contact Import (How to)Learn how to bulk import Contacts or add them individually. ](/help/contacts/contact-import)
* [ActivitiesLearn more information on how to manage interactions with your Contacts. ](/help/contacts/activities)
* [Contact DetailsLearn how to use the Contact details panel to gain more insights on your Contacts. ](/help/contacts/contact-details)
* [Contacts OverviewThe Contacts module allows you to manage all the Contacts the platform has interacted with. ](/help/contacts/contacts-overview)

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2025-12-05T03:58:37.089Z

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