---
description: Learn about supported Custom Payloads on respond.io.
title: Dialogflow: Custom Payloads
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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4. Dialogflow: Custom Payloads

# Dialogflow: Custom Payloads

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4IHLTWbmWN0uXBc5x4jthC/59252fcdb357304ce07be76043047b7a/Susan_Swier_Avatar.svg)

Susan Swier

· 17 Nov 2025

less than a minute read

## Custom Payload Support

Dialogflow does not have templates for sending custom payloads to all the channels supported by the respond.io platform. Use the table below as a reference for the templates to be used.

| Channel Type                                    | Supported by respond.io | Template Docs |
| ----------------------------------------------- | ----------------------- | ------------- |
| Facebook Messenger                              | ✅                       | ​Link​        |
| LINE                                            | ✅                       | ​Link​        |
| Telegram                                        | ✅                       | ​Link​        |
| Viber                                           | ✅                       | ​Link​        |
| Twitter                                         | \-                      | \-            |
| Website Chat                                    | \-                      | \-            |
| WeChat                                          | ✅\*                     | \-            |
| WhatsApp Business API (respond.io WhatsApp BSP) | \-                      | \-            |
| WhatsApp Cloud API                              | ✅\*                     | \-            |
| WhatsApp 360dialog                              | \-                      | \-            |
| WhatsApp MessageBird                            | \-                      | \-            |
| WhatsApp Twilio                                 | \-                      | \-            |
| WhatsApp Vonage                                 | \-                      | \-            |
| SMS Twilio                                      | \-                      | \-            |

\*Channel will receive the message intended for Facebook; use the Facebook Template Docs for this channel.

## FAQ and Troubleshooting

### Payloads are not supported

Payloads such as Google Assistant cards, and Instagram carousel and live messages are not supported on the respond.io platform, thus will be displayed as "Unsupported Message".

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## 

Related articles 👩‍💻

* [Dialogflow: Fulfillment Webhook RequestLearn how to use fulfillment webhook requests to pass data from respond.io to Dialogflow. ](/help/dialogflow/dialogflow-fulfillment-webhook-requests)
* [Dialogflow: Response TemplatesLearn how to use Response Templates to send responses to Contacts. ](/help/dialogflow/dialogflow-response-templates)
* [Dialogflow: EventsLearn how to use events to trigger Dialogflow intents. ](/help/dialogflow/dialogflow-events)
* [Dialogflow: ParametersLearn how to use custom Dialogflow parameters for multiple use cases. ](/help/dialogflow/dialogflow-parameters)
* [Dialogflow: Managing IntentsPersonalize the chatbot responses by configuring intents. ](/help/dialogflow/dialogflow-managing-intents)

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2025-12-05T03:58:09.443Z

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