--- description: Learn about supported Custom Payloads on respond.io. title: Dialogflow: Custom Payloads image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [NewWe just raised $62.5M in Series B! πŸŽ‰ What it means for you![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) Help me with... ⌘ 1. [All Collections >](/help) 2. [ Integrations >](/help/integrations) 3. [ Dialogflow >](/help/dialogflow) 4. Dialogflow: Custom Payloads # Dialogflow: Custom Payloads ## Custom Payload Support Dialogflow does not have templates for sending custom payloads to all the channels supported by the respond.io platform. Use the table below as a reference for the templates to be used. | Channel Type | Supported by respond.io | Template Docs | | ----------------------------------------------- | ----------------------- | ------------- | | Facebook Messenger | βœ… | ​Link​ | | LINE | βœ… | ​Link​ | | Telegram | βœ… | ​Link​ | | Viber | βœ… | ​Link​ | | Twitter | \- | \- | | Website Chat | \- | \- | | WeChat | βœ…\* | \- | | WhatsApp Business API (respond.io WhatsApp BSP) | \- | \- | | WhatsApp Cloud API | βœ…\* | \- | | WhatsApp 360dialog | \- | \- | | WhatsApp Bird | \- | \- | | WhatsApp Twilio | \- | \- | | WhatsApp Vonage | \- | \- | | SMS Twilio | \- | \- | \*Channel will receive the message intended for Facebook; use the Facebook Template Docs for this channel. ## FAQ and Troubleshooting ### Payloads are not supported Payloads such as Google Assistant cards, and Instagram carousel and live messages are not supported on the respond.io platform, thus will be displayed as "Unsupported Message". Share this article [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/dialogflow/dialogflow-custom-payloads)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/dialogflow/dialogflow-custom-payloads)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/dialogflow/dialogflow-custom-payloads)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/dialogflow/dialogflow-custom-payloads) ## Related articles πŸ‘©β€πŸ’» * [Dialogflow: Connecting to DialogflowLearn how to connect a Dialogflow Agent to respond.io. ](/help/dialogflow/dialogflow-connecting-to-dialogflow) * [Dialogflow: Creating a ChatbotLearn how to use the Dialogflow integration to create a chatbot. ](/help/dialogflow/dialogflow-creating-a-chatbot) * [Dialogflow: EventsLearn how to use events to trigger Dialogflow intents. ](/help/dialogflow/dialogflow-events) * [Dialogflow: Fulfillment Webhook RequestLearn how to use fulfillment webhook requests to pass data from respond.io to Dialogflow. ](/help/dialogflow/dialogflow-fulfillment-webhook-requests) * [Dialogflow: Managing IntentsPersonalize the chatbot responses by configuring intents. ](/help/dialogflow/dialogflow-managing-intents) Can't find what you're looking for? πŸ”Ž [Contact Support](/contact-us) 2026-10-16T08:04:06.191Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"Learn about supported Custom Payloads on respond.io.","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4IHLTWbmWN0uXBc5x4jthC/59252fcdb357304ce07be76043047b7a/Susan_Swier_Avatar.svg","name":"Susan Swier","url":"https://respond.io/author/susan-swier"},"dateCreated":"2023-09-27T01:53:21.000Z","dateModified":"2026-09-25T03:03:55.192Z","datePublished":"2023-09-27T01:53:21.000Z","headline":"Dialogflow: Custom Payloads","mainEntityOfPage":"https://respond.io/help/dialogflow","publisher":{"@id":"https://respond.io/#organization"},"url":"https://respond.io/help/dialogflow/dialogflow-custom-payloads"},{"@context":"https://schema.org","@id":"https://respond.io/help/dialogflow/dialogflow-custom-payloads#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/help"},{"@type":"ListItem","position":2,"name":"Integrations ","item":"https://respond.io/help/integrations"},{"@type":"ListItem","position":3,"name":"Dialogflow","item":"https://respond.io/help/dialogflow"},{"@type":"ListItem","position":4,"name":"Dialogflow: Custom Payloads","item":"https://respond.io/help/dialogflow/dialogflow-custom-payloads"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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