---
description: Learn how to use Response Templates to send responses to Contacts. 
title: Dialogflow: Response Templates
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---

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4. Dialogflow: Response Templates

# Dialogflow: Response Templates

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4IHLTWbmWN0uXBc5x4jthC/59252fcdb357304ce07be76043047b7a/Susan_Swier_Avatar.svg)

Susan Swier

· 21 May 2025

less than a minute read

When creating an intent in the Dialogflow console, you'll be presented with several response templates. `Default` appears automatically for every new intent, but other templates are available for several messages apps.

Please use the guidelines below when working with Response Templates.

> You may include [Dynamic Variables](https://respond.io/help/dynamic-variables/dynamic-variables) in your response templates.  
> `{{$dynamic.variable}}`  
> (E.g., Hi `{{$contact.name}}`, what's your phone number?) 

## Using Response Templates

Dialogflow has created Response Templates for Facebook Messenger, Telegram, LINE, Viber and Slack.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5Xir7y6XiDNrpbyHZYCuT2/bc789e58cb7f5e5d5fcc483cf123e9a4/dialogflow-response-templates.gif?w=480) 

When sending messages to a Channel supported by Dialogflow, use the Response Template for that app. When a Channel does not have a Response Template in Dialogflow, please refer to the table below.

> These guidelines are only for Response Templates; be aware that [custom payloads](https://respond.io/help/dialogflow/dialogflow-custom-payloads) have their own guidelines.

In short, our platform will forward messages to each respective Channel based on priority below. If an answer is not available in the 1st priority Response Template, the 2nd Priority Response Template will send.

| Channel                                         | 1st Priority | 2nd Priority |
| ----------------------------------------------- | ------------ | ------------ |
| Facebook Messenger                              | Facebook     | Default      |
| Instagram                                       | Facebook     | Default      |
| LINE                                            | LINE         | Default      |
| SMS MessageBird                                 | Default      | \-           |
| SMS Twilio                                      | Default      | \-           |
| SMS Vonage                                      | Default      | \-           |
| Telegram                                        | Telegram     | Default      |
| Twitter                                         | Default      | \-           |
| Viber                                           | Viber        | Default      |
| Website Chat                                    | Facebook     | Default      |
| WeChat                                          | Facebook     | Default      |
| WhatsApp Business API (respond.io WhatsApp BSP) | Facebook     | Default      |
| WhatsApp Cloud API                              | Default      | Default      |
| WhatsApp 360dialog                              | Facebook     | Default      |
| WhatsApp MessageBird                            | Default      | \-           |
| WhatsApp Twilio                                 | Default      | \-           |
| WhatsApp Vonage                                 | Default      | \-           |

As you can see from the priority table above, some channels support Facebook Response Templates because respond.io transforms the Facebook Response Templates and sends them to the Contact in a suitable messaging format.

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## 

Related articles 👩‍💻

* [Dialogflow: Fulfillment Webhook RequestLearn how to use fulfillment webhook requests to pass data from respond.io to Dialogflow. ](/help/dialogflow/dialogflow-fulfillment-webhook-requests)
* [Dialogflow: Custom PayloadsLearn about supported Custom Payloads on respond.io. ](/help/dialogflow/dialogflow-custom-payloads)
* [Dialogflow: EventsLearn how to use events to trigger Dialogflow intents. ](/help/dialogflow/dialogflow-events)
* [Dialogflow: ParametersLearn how to use custom Dialogflow parameters for multiple use cases. ](/help/dialogflow/dialogflow-parameters)
* [Dialogflow: Managing IntentsPersonalize the chatbot responses by configuring intents. ](/help/dialogflow/dialogflow-managing-intents)

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2025-12-05T03:58:09.642Z

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