---
description: Connect respond.io to an email inbox and start receiving emails on the platform.
title: Other Email Quick Start
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

[New🌍 WhatsApp API Calling is now available globally! Start making calls with respond.io today. Learn more![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](/whatsapp-business-calling-api)

Help me with... ⌘ 

1. [All Collections >](/help)
2. [ Channels >](/help/channels)
3. [ Email >](/help/email)
4. Other Email Quick Start

# Other Email Quick Start

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/7tin8k9c1emscQGOhIuNbC/0ed3f91c8580c4e5dfa90f035355122e/Petrina_Jo_avatar.svg)

JQ Lee

· 06 Nov 2025

3 min read

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4qRFTLMqYOVSPPCzTAa7AN/0861ec82cc4515676fad7290c17a50de/other-email-logo.png?fm=jpg&q=80&w=284)

Internet Message Access Protocol, IMAP, is a two-way incoming mail protocol that only downloads email headers instead of its entire content. The two communication allows the protocol to sync whatever changes are made on the email client to the server.

Simple Mail Transfer Protocol, SMTP, is an email protocol used to send emails from a local client to a recipient's address. SMTP uses a Mail Transfer Agent (MTA) to send your communication to the right computer and email inbox.

## Before Connecting Other Email

If you wish to connect Gmail and Yahoo, it will require an additional step for authorization. Please refer to the following guides on how to do so.

## Connecting Gmail

Watch the video below for a step-by-step guide on How to Connect Gmail to respond.io.

![How to Connect Gmail to respond.io](https://i.ytimg.com/vi_webp/N8mgZkUgB3o/hqdefault.webp) 

**Step 1:** Navigate to **Workspace Settings** \> Click **Add Channel**

**Step 2:** Locate the Gmail Channel > Click **Connect**

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5bZcRBC5gkatO7MNFtH2x7/d5e901214892bcccf25d513af4f17f63/otheremail-gmail-ezgif-com-optimize.gif?w=480&fm=avif)

**Step 3:** Click **Connect** \> Sign in with your email and app password

> The app password is NOT the same as your login password. Learn how to [create and use your app password for Gmail here](https://support.google.com/accounts/answer/185833?sjid=18319566383069702152-AP).

## Connecting Yahoo

Watch the video below for a step-by-step guide on How to Connect Yahoo to respond.io.

![How to Connect Yahoo to respond.io](https://i.ytimg.com/vi_webp/dWAh55QiVt0/hqdefault.webp) 

**Step 1:** Navigate to **Workspace Settings** \> Click **Add Channel**

**Step 2:** Locate the Other Email Channel > Click **Connect**

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1yVLS8dPEg7bvizekCzAI0/9115357cf9b66e25a861062051278c3e/otheremail-yahoo-ezgif-com-optimize.gif?w=480&fm=avif)

**Step 3:** Click **Connect** \> Enter your email and password credentials

> The app password is NOT the same as your login password. Learn how to [create and use your app password for Yahoo here](https://help.yahoo.com/kb/SLN15241.html?guccounter=1&guce%5Freferrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce%5Freferrer%5Fsig=AQAAAMvbUx%5Fnu4sWoYzwZGGXTJBPM6X0niJ-GS7rDkiUvb4Rt%5FYHnEACKhSxV8CWciYuGp5oIlF6Y45DM8CqhODrQAITJV5gaG8jfOB7mWWJZiJzwyx0djDaWp1OBBynTzwVEg%5FtoNsmRISVbE29LgpI1xi1xn2nVt5rPx9ze0vWsksy).

> Upgrade to Yahoo paid account to access its email forwarding feature. Learn more about the Yahoo email forwarding feature [here.](https://respond.io/help/email/other-email#cannot%5Faccess%5Fthe%5Femail%5Fforwarding%5Ffeature%5Fin%5Fyahoo)

## Connecting Other Email

Watch the video below for a step-by-step guide on How to Connect Other Email to respond.io.

![How to Connect Other Email to respond.io](https://i.ytimg.com/vi_webp/cviy4V00x6M/hqdefault.webp) 

**Step 1:** Navigate to **Workspace Settings** \> Click **Add Channel**

**Step 2:** Locate the Other Email Channel > Click **Connect**

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2dytQ6CPZ2Te8Gh859LVWy/e1d4fa50ae226c88998063290f58d1fd/otheremail-others-ezgif-com-optimize.gif?w=480&fm=avif)

**Step 3:** Click **Connect** \> sign in with your credentials and set up the SMTP settings.

## Set up Email Forwarding

Once you've filled in the required information, click **Next**. A forwarding email address will be provided and it needs to be set up in the email inbox settings.

Refer to the following providers on how to set up the Email Forwarding rule:

* [Google](https://support.google.com/mail/answer/10957?hl=en)
* [Microsoft Exchange 2007](https://technet.microsoft.com/en-us/magazine/dd547068.aspx)
* [Microsoft Exchange 2010](https://technet.microsoft.com/en-us/library/dd351134%28v=exchg.141%29.aspx)
* [Microsoft Exchange 2013 or later](https://docs.microsoft.com/en-us/exchange/recipients/user-mailboxes/email-forwarding)
* [Microsoft Exchange Online](https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/configure-email-forwarding)
* [GoDaddy](https://www.godaddy.com/help/forwarding-options-for-my-email-address-23859)
* [Yahoo! Business](https://help.yahoo.com/l/us/yahoo/smallbusiness/bizmail/fwd/fwd-02.html)
* [Apple Mail](https://support.apple.com/en-my/guide/icloud/mm6b1a3960/icloud)
* [iCloud](https://support.apple.com/kb/ph2642?locale=en%5FUS)
* [Amazon WorkMail](https://docs.aws.amazon.com/workmail/latest/userguide/email-rules.html)

> Once you've completed the setup, all incoming emails can be received in your Workspace. Do note that emails sent directly from the email provider will not be reflected in the platform.

## Channel Configuration

> Email channel can be configured with a unique channel name.

> Note: The ability to hide the respond.io branding is only available to organizations with subscriptions.

**Step 1:** Go to **Settings** \> **Channels‌** \> Locate your email Channel > click **Manage**

**Step 2:** Make the necessary configuration

You can configure the following:‌

* **Channel Name** \- Name used internally to identify the account.
* **Sender Name** \- The sender name is what your customers will see in their inbox as the sender of the email. By default, the sender name includes the name of the agent assigned to the conversation (using our variables) and the name of the company.
* **Workflow Sender Name** \- The sender name is what your customers see in their inbox as the sender of the email when it is sent through the workflow. By default, the sender name is set as the name of the company.
* **Signature** \- You have the option to create your own signature that will be automatically added to all your outgoing emails. If desired, you can choose to hide the signature by unchecking the checkbox. By default, the signature will be in the following format:_RegardsThe first and last name of the assigned agent (using our variables)Company name_

In addition, you have the ability to include an image and customize your signature using our rich text editor to create your desired format. By default, this signature will be applied to customers who are connecting a new email channel. For existing users, your previous settings will remain in effect until you modify your configurations.

* **Hide respond.io branding in reply** \- Option to hide the respond.io branding in replies to your Gmail contacts (Available to organizations with subscriptions).
* **Default copied email address**: This option allows emails added here to be automatically copied in every outgoing email.
* **HTML Background**: This option enables or disables the HTML background in the emails that are sent out.
* **Additional Settings** \- Email credentials and IMAP/SMTP settings are used to connect the inbox to receive and send emails to/from the platform.

**Step 3:** Click **Done** to update the Channel configuration‌.

## FAQ and Troubleshooting

### Why are messages not arriving in the platform?

**Step 1:** Check the email credentials and IMAP settings

If the emails are not received on the platform, there may be issues with the credentials used to set up. Be sure to cross-check all the information and if your mail server requires a secure connection, make sure to check the `This server requires a secure connection (TLS/SSL)` checkbox.

**Step 2:** Check the email forwarding rule set up in the email inbox

The forwarding email forwarding address is available in `Configure Other Email Providers` dialog. Check the email address is the same as the one you configured in the email settings.

### Why are email contacts not receiving replies?

**Step 1: Check the email credentials and IMAP settings**

If your Contacts are not receiving replies, there may be issues with the credentials used to set up. Be sure to cross-check all the information and if your mail server requires a secure connection, make sure to check the `This server requires a secure connection (TLS/SSL)` checkbox.

### Why can’t I access the email forwarding feature in Yahoo?

Automatic forwarding of emails in free Yahoo Mail accounts has been discontinued. [Read more](https://help.yahoo.com/kb/automatic-forwarding-emails-free-yahoo-mail-accounts-discontinued-sln35503.html) to understand the limitations of the email forwarding feature in free Yahoo mail.

You need to [upgrade to Yahoo Mail Plus](https://payments.mail.yahoo.com/?ncid=mbr%5Fympacqad00000003) or [subscribe to Access + Forwarding](https://checkout.yahoo.com/checkout/start/v1?sku=acc-yh-4e212013&ncid=mbr%5Fryhacqlnk00000054) to use the email forwarding feature in your Settings.

### Is Outlook email still supported?

No, due to the **deprecation and disablement of Basic Authentication by Microsoft**, Outlook email is no longer supported.

If you're still using Outlook, consider transitioning to another email provider compatible with IMAP/SMTP for seamless integration.

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## 

Related articles 👩‍💻

* [Google Workspace Quick StartConnect respond.io to Gmail or Gsuite account and start receiving emails on the platform. ](/help/email/gmail)
* [Email OverviewConnect an email inbox to chat with customers through email. ](/help/email/email-overview)

Can't find what you're looking for? 🔎

[Contact Support](/contact-us)

2025-12-05T03:58:41.852Z

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