---
description: Send a tagged message to contacts after the 24-hour messaging window.
title: Facebook Message Tag
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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4. Facebook Message Tag

# Facebook Message Tag

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg)

Joshua Lim

· 04 Apr 2025

less than a minute read

Facebook Messenger typically has a timeout period that does not allow sending a message after the 24-hour messaging window. This timeout period started from the last incoming message from a Contact. However, Facebook Messenger allows sending a message beyond the timeout if the message is sent with a Message Tag.

The following are the tags available on the platform:

* **Confirmed Event Update**  
Send reminders or updates for an event they have registered for (e.g., RSVP'ed, purchased tickets). This tag may be used for upcoming events and events in progress.
* **Post-Purchase Update**  
Notify an update on a recent purchase (e.g. Notify customers of the shipping information after an item is shipped out).
* **Account Update**  
Notify a non-recurring change to their application or account. (e.g. The account has been approved).

**Extended Messaging Window with the "Human\_Agent" Tag**

In addition to the above tags, the "Human\_Agent" tag can also extend the messaging window. This tag allows for an extended period to respond to customer inquiries, broadening the messaging window from 24 hours to 7 days. This extension is beneficial for addressing more complex or detailed customer interactions that require additional time for resolution.

On the respond.io platform, the "Human\_Agent" tag is automatically applied to messages, extending the messaging window by 7 days from the last incoming message.

> Message tags should not be used to send promotional content, including but not limited to deals, offers, coupons, and discounts.

## Sending Tagged Message

> When the last message from a Facebook Contact is beyond 24 hours, the message composer will be replaced with a button to **Send tagged message**.

1. Click **Send tagged message** from the messaging composer to send a message.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3xkc4tJN57iyYCOe0rjOEb/c7550edafc5866a0328a14b1d9a9ced7/image.png?fm=avif&w=1000)
2. Select an appropriate Message Tag based on your message content.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7bm3xD2HIlIHeoEegcqviA/ca55ab123cd8e49d30c9d16389675ee5/image.png?fm=avif&w=1000)
3. Type in the message you want to send to the Contact. You can also use snippets by typing "/" in the text field.
4. Review the details and click **Send Message**. The message will have a timestamp, show that a tag is used and the user who sent it.
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5o5nWJWSZa3HIEZPDBzg0j/e83c33be47cf7d85472853fca1505ac8/fb-message-bubble.png?fm=avif&w=1000) 

> Sending tagged messages outside of the approved use cases may result in restrictions on the Facebook page's ability to send messages.

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## 

Related articles 👩‍💻

* [Messenger CallsLearn how to use Messenger Call to receive and make calls. ](/help/facebook-messenger/messenger-call)
* [Facebook Private RepliesAutomatically send a private message to users that comment on your Facebook Post. ](/help/facebook-messenger/private-replies)
* [Facebook Chat PluginLearn how to add a Facebook Customer Chat Plugin to your website. ](/help/facebook-messenger/facebook-chat-plugin)
* [Facebook Messenger Quick StartConnect a Facebook Page to chat with customers over Facebook Messenger. ](/help/facebook-messenger/facebook-messenger-quick-start)
* [Facebook Messenger OverviewGet an overview of the Facebook Messenger channel and its capabilities. ](/help/facebook-messenger/facebook-messenger-overview)

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2025-12-05T03:58:47.076Z

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