---
description: Learn how to use Messenger Call to receive and make calls.
title: Messenger Calls
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

[New🌍 WhatsApp API Calling is now available globally! Start making calls with respond.io today. Learn more![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](/whatsapp-business-calling-api)

Help me with... ⌘ 

1. [All Collections >](/help)
2. [ Channels >](/help/channels)
3. [ Facebook Messenger >](/help/facebook-messenger)
4. Messenger Calls

# Messenger Calls

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg)

Joshua Lim

· 28 Aug 2025

2 min read

> **Note**: Messenger Calls is currently in **closed beta** and not yet available to all customers. If you're interested in early access, please [submit this form](https://rspd.link/WSMW).

> Supported in all countries where Messenger business messaging is currently available (with the current exception of ePD countries and the U.S.).

## Overview

Messenger Calls allows you to make and receive calls through Facebook Messenger directly on respond.io. This feature enables businesses to provide real-time support and communication with their customers.

## Prerequisites

* **Connect your Facebook Channel on respond.io.** If you haven't connected your Facebook Channel, you can do so [here](https://app.respond.io/space/settings/channels).
* **Enable Calls** in your Channel configuration page.
* **Enable Messenger calling feature for your Facebook page.**

### How to enable Messenger calling feature for your Facebook Page

1. **Obtain Approval for the Calling Feature**  
   1. Ensure your Facebook Page is approved for the Messenger calling feature. _(This may require submitting a request to Meta for access via respond.io)_
2. **Enable Calls via the Meta Business Suite Mobile App**  
   1. Open the Meta Business Suite app on your mobile device.  
   2. Navigate to **Tools** \> **Settings** \> **Calls**.  
   3. Locate the option to enable calls and verify your call hours.  
   ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5VUlqyqIIcA3BBvgmdCPLE/faf8cdc7f79e603b67f84d6067898c1f/image.png?fm=jpg&q=80&w=640) ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2a7hZvks0hCTGh3oRfDj1Z/8e041e293e7440bb0978ac36bf24a552/image.png?fm=jpg&q=80&w=640)
3. **Connect your Facebook Channel on respond.io**  
   1. If you have already connected your Channel on the platform, reconnect your Channel again by refreshing the permission.

## Receive a Messenger Call

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3KnqWjQAlbS5RL5gwgk9lG/34ff49bf0a4324fc7088de4acb969efc/image.png?fm=jpg&q=80&w=640) 

When a customer initiates a call via Messenger:

1. A notification will appear on the **Incoming Calls** tab in your Inbox.
2. You can choose to **accept** or **decline** the call.
3. If accepted, the call will take place and you can start talking to the Contact through the platform.

## Make a Messenger Call

### How to Request Permission to Call

**Conditions for Sending Permission Requests:**

* **Open Conversation Window**: Permission requests can only be sent during an open conversation window, meaning there’s an active chat history with the Contact.
* **Request Limits**: You can send up to **two call permission requests per conversation thread per day**.

**Steps to Request Permission:**

1. Go to the conversation with the Contact you wish to call.
2. Click the phone icon in the message composer.
3. Click the **Request permission to call** button.
4. The Contact will receive a notification asking for their consent. The Contact can either approve or decline the request.

**What happens next?**

* If the Contact **approves**, you’ll be able to call them immediately or within the **next 7 days**.
* If the Contact **declines**, you can send another permission request later (up to two times per day).

> Messenger Call permissions remains valid for up to **7 days** from approval.

> Call permission also remains valid for 7 days after any of these actions:  
> \- The Contact has a fully connected call with the business.  
> \- The Contact calls the business but the business did not pick up the call.

### Call the Contact

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1XmRCJlBSn3JghBdCdxrM5/51edb0ec58339399e749148d2fada1a6/image.png?fm=jpg&q=80&w=640) 

Once Messenger Calling is enabled, follow these steps to initiate a call:

1. Open a conversation with a Contact on respond.io.
2. Click on the **Call** button in the conversation actions bar.
3. Request permission to call the Contact.
4. Once accepted, you can initiate the call and the Contact will receive a notification on their Messenger app.

## FAQ and Troubleshooting

### Why don’t I see the option to make a Messenger Call?

Check if **Messenger Calls** are enabled in your **Channel configuration page**.

### How do I request permission to call?

Click the **phone icon** in the chat and select **Request permission to call**.

### How often can I request permission?

You can send **two requests per conversation thread per day**.

### How long is call permission valid?

Approved call permissions last for **7 days**.

### What if my request is declined?

You can send another request later, up to **twice per day**.

### Does call permission reset automatically?

No, Messenger Call permissions stay valid for **7 days** from approval.

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## 

Related articles 👩‍💻

* [Facebook Message TagSend a tagged message to contacts after the 24-hour messaging window. ](/help/facebook-messenger/message-tag)
* [Facebook Private RepliesAutomatically send a private message to users that comment on your Facebook Post. ](/help/facebook-messenger/private-replies)
* [Facebook Chat PluginLearn how to add a Facebook Customer Chat Plugin to your website. ](/help/facebook-messenger/facebook-chat-plugin)
* [Facebook Messenger Quick StartConnect a Facebook Page to chat with customers over Facebook Messenger. ](/help/facebook-messenger/facebook-messenger-quick-start)
* [Facebook Messenger OverviewGet an overview of the Facebook Messenger channel and its capabilities. ](/help/facebook-messenger/facebook-messenger-overview)

Can't find what you're looking for? 🔎

[Contact Support](/contact-us)

2025-12-05T03:58:46.843Z

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