---
description: Learn how to connect your HubSpot account with respond.io to access contact properties seamlessly. 
title: HubSpot
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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# HubSpot

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/2Y6LIr15mC1nj8MgftMVT5/6ffeea71593277f0fc29dafd1c1de9b9/Serene_Avatar.svg)

Shing-Yi Tan

· 05 Nov 2025

3 min read

The HubSpot integration enables you to connect your HubSpot account with your respond.io workspace. With this integration, you can:

* **View and edit HubSpot contact properties** like email, phone number, lifecycle stage, and more directly in respond.io.
* **Reduce platform switching** by accessing contact data inside the **Inbox** and **Contacts** modules.

## What you’ll need

* **Admin** access in HubSpot.
* **Owner** or **Manager** access in respond.io.

## Setting Up the Integration

### Install the HubSpot Integration

1. In your Workspace, go to **Workspace settings** \> **Integrations**
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2aZWTabYD1dSiDzHcmfkxB/099245464beaf0ddf8043f305cbdf90d/install-hubspot.png?fm=jpg&q=80&w=640)

2\. Navigate to HubSpot and select **Manage**.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6bhpNHUPwojEVgDCWWFGdp/c2c710cfa12aeb36fdc7750ee5b72c9a/hub-spot-manage.png?fm=jpg&q=80&w=640)

3\. Select the **Connect HubSpot** button.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2iJld5nJvges4svUAUl8aU/946d14e63e5ae8a23d9572dbc4daeaa3/hubspot-connect.png?fm=jpg&q=80&w=640)

4\. A new pop up will be opened for you to sign in with your HubSpot account. Follow along the steps to connect your HubSpot account.

* Authorize respond.io to access your HubSpot data.

> Note: Each respond.io workspace can only connect to **one** HubSpot account.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2tu2d1Tta6PSxxp95H22ez/580f67673161572f100177b875813190/hubspot-popu.png?fm=jpg&q=80&w=640)

5\. Once connected, you’ll see a confirmation message and your HubSpot account details.

## Viewing HubSpot Contact Properties in respond.io

You can view HubSpot properties in the **Inbox** and **Contacts** modules.

#### Inbox module

Go to **Inbox** and click on a Contact to view their HubSpot properties in the right sidebar.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/12HUFlVJmVvSUkU6hb2xNh/02febb47ed6afe65c6e7bbba90f344aa/image.png?fm=jpg&q=80&w=640)

#### Contacts module

Go to **Contacts** and click on a Contact to view their HubSpot properties in the right sidebar.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1bPWAvpmZClfbSqTvrSYph/76e0543974025cec56dbba6a43540824/image.png?fm=jpg&q=80&w=640)

For both the Inbox and Contacts modules, if no match is found, you can verify and update the contact’s email or phone number.

You can then click **View in HubSpot** to open the Contact’s profile directly in HubSpot.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2wgbGSrq3GyDRRK6oY4HkU/9eb6ad26afc3b27dc99c64f071d692fd/hubspot-properties.png?fm=jpg&q=80&w=640)

## Selecting and Editing HubSpot Contact Properties in respond.io

You can now customize which HubSpot contact properties are visible in your respond.io workspace and directly edit selected properties within respond.io.

If you already have a HubSpot account connected in respond.io, you’ll need to refresh permissions to enable these updates.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1Tv3eZMYjh3xtzV6cy5nMJ/06542445a4bfa5620bd2d28442f3d950/hubspot-refresh.jpg?fm=jpg&q=80&w=640)
1. Go to **Workspace settings** \> **Integrations**
2. Select **HubSpot**
3. **Refresh** your access token

### Selecting HubSpot Contact Properties

1. Navigate to **Workspace settings > Integrations**  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/24nnhMiJWCOTK4740Bm2jn/01f9087c254af6f3f4ab8f8319a43ac8/hubspot2-integrations.png?fm=jpg&q=80&w=640)
2. Click **Manage** next to HubSpot.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/kH8roWBIOzbMAbReLfIFf/d9dd87a93bc4137110966d4cf3602dcb/hubspot-manage.png?fm=jpg&q=80&w=640)
3. Under **Manage HubSpot Properties**, click **Customize view** to choose which contact properties to display in the Inbox and Contacts modules on respond.io.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6WmMZNQpaDMlme4ve9ZEhd/ea1dc9dc5fe23be6959e815ebbc7c3a2/hubspot-customize.gif?w=480&fm=avif)
4. Click **Save** to apply your settings.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6KvQzfwFYkYGD49BeZVfz/f868a7e0872f85bf9a02b3bcc2343548/hubspot-save.png?fm=jpg&q=80&w=640)

### Editing HubSpot Contact Properties

You can now edit certain HubSpot contact properties directly within respond.io.

To enable this feature, go to **Manage HubSpot properties** and turn on the toggle. Once enabled, all users in your workspace will be able to edit the selected HubSpot properties from respond.io.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6j5QcrKerFUGF1t4eYjQiq/d88f248ad93b06e2906fabd31f2bdaa9/Screenshot_2025-04-25_at_11.04.29_AM.png?fm=jpg&q=80&w=640)

Non-editable fields remain read-only and must be updated directly in HubSpot.

**Important Notes:**

* Email and Phone Number fields are non-editable.
* Ensure you have proper permissions in both respond.io and HubSpot to edit fields.
* If changes do not appear immediately, refresh your page after 1 minute due to API caching.

To discard changes, select the **Restore** icon next to each editable field. This can be accessed in both the **Inbox** and **Contacts** module.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5NflKDXJflbFlTj3rFB4hL/1536f312dc002e9eb4ff8a830d288ffb/restore-2.jpg?fm=jpg&q=80&w=581)

####   
Inbox module

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1oZ5LBlsONhvZDBzJfsHgN/c7eb2929991211991d23770c00edfad5/hubspot-inbox.gif?w=480&fm=avif)
* Go to the **Inbox** module and select a contact.
* Select the HubSpot icon.
* Click on the HubSpot property you want to edit and update the information. Your changes sync immediately to HubSpot.

#### Contacts module

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1OBhxl1AK3pcuFr75TYgHc/25c572e81c42eb0eda52f92a9309f662/hubspot-contacts.gif?w=480&fm=avif)
* Go to the **Contacts** module and select a contact.
* Select the HubSpot icon.
* Click on the HubSpot property you want to edit and update the information. Your changes sync immediately to HubSpot.

## Creating HubSpot contacts automatically 

Any new contact created in HubSpot will also be automatically created in respond.io, ensuring that your CRM and messaging platform are always in sync. This improves workflow efficiency and helps you respond to new leads faster.

> **Note:** This feature only applies to _new contacts added in HubSpot after enabling the setting_. Existing HubSpot contacts will **not** be created automatically on respond.io. To sync existing HubSpot contacts, import them manually into respond.io. 

### How to Enable

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6Gi3aW6r5c71Y2ouXT9NcU/3a642943b138a9ca99ebc5f121ae93d7/hubspot-auto.png?fm=jpg&q=80&w=640)

To set it up:

1. Go to **Workspace Settings** \> **Integrations** \> **HubSpot**.
2. Turn on the **Create Contacts automatically** toggle.

### Optional Settings

Two optional checkboxes appear when the main toggle is enabled:

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2nYHP7lcnn7yn2HQ7o617T/7ce8ea1b0337b0fe12e702c097589671/hubspot-checkbox.png?fm=jpg&q=80&w=640)

#### Add “Auto-Create: HubSpot” Tag

* Automatically adds a tag “Auto-Create: HubSpot” to Contacts created via this integration.
* This helps identify how the Contact was sourced, but **will not trigger workflows** on respond.io.
* The tag is listed in the **Tags module** and cannot be manually removed or edited.

#### Include Bulk-Imported Contacts

* When selected, Contacts added to HubSpot via **Bulk Import** will also be created on respond.io.
* These Contacts **do not count towards MAC (Monthly Active Contacts)** and **do not trigger workflows** unless a conversation is initiated.

## FAQ and Troubleshooting

### Can I connect multiple HubSpot accounts?

No, each workspace can only connect to one HubSpot account.

### Can I edit HubSpot data in respond.io?

No, HubSpot contact properties are read-only in respond.io. Edit them directly in HubSpot.

### Why am I not seeing recent edits from HubSpot in my respond.io workspace?

Contact information is **cached for 1 minute** to limit excessive API requests and reduce the chances of reaching HubSpot’s API rate limit.

During that minute, any direct edits to a Contact in HubSpot will **not** immediately appear in respond.io. After 1 minute, you can refresh the page to display the latest information.

### Is the HubSpot integration supported on all pricing plans?

Yes, the integration is available for all our pricing plans during the Beta period. Access may be limited to certain/higher plans once Beta ends.

### What if I disconnect the integration?

Disconnecting will remove access to HubSpot properties in respond.io. You’ll need to reconnect to view HubSpot properties in respond.io again.

### Why can’t I view my HubSpot contact properties in respond.io?

If you can’t view your HubSpot properties in our Inbox or Contacts module, check that their email or phone number in respond.io exactly match those in HubSpot. **Even minor differences, such as spaces or special characters, can prevent properties from being displayed.**

For example, if a phone number is stored as **“12 3”** in HubSpot but as **“123”** in respond.io, that Contact’s information won’t be displayed in respond.io. To fix this, update the contact property in HubSpot to match the format used in respond.io.

### Can I connect multiple workspaces to the same HubSpot account?

Yes, you can. However, if the same user connects multiple respond.io workspaces to the same HubSpot account, they will share the same refresh token.

If HubSpot is disconnected from **one** of these workspaces, the refresh token will be deleted, affecting all other connected workspaces. This is a HubSpot behavior.

If you need to disconnect a workspace, we recommend reconnecting the integration in any affected workspaces immediately after.

### Why weren’t my existing HubSpot contacts created in respond.io after enabling automatic creation?

The automatic Contact creation feature only works for new HubSpot contacts added after it’s turned on. Existing HubSpot contacts won’t sync automatically, you’ll need to import them manually.

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## 

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