--- description: Connect Claude or ChatGPT to respond.io through the hosted MCP server. Sign in with OAuth, authorize one Workspace, and skip local setup entirely. title: Model Context Protocol (MCP) image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [NewWe just raised $62.5M in Series B! πŸŽ‰ What it means for you![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) Help me with... ⌘ 1. [All Collections >](/help) 2. [ Integrations >](/help/integrations) 3. Model Context Protocol (MCP) # Model Context Protocol (MCP) The respond.io MCP server lets AI assistants, such as Claude or ChatGPT, act on your Workspace using natural language. The hosted MCP server runs on respond.io's own infrastructure. It authorizes access with OAuth, so you don't install anything, host anything, or share a credential. ## Before you begin * You need a respond.io account with access to the Workspace you want to connect. * The connection only exposes what your respond.io user role already allows. Connecting an AI assistant does not grant it any additional access. ## Connect with a native connector 1. In your AI client, open its connector or plugin directory and select **respond.io**. * [Claude connector directory](https://claude.ai/directory/respond-io?q=respond.io) * [ChatGPT connector directory](https://chatgpt.com/plugins/plugin%5Fasdk%5Fapp%5F6a7580e1169c8191a3f2266d978bdddc?q=respond) 2. Sign in with your respond.io account when prompted. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4YIUqZW1LqQOTDYsAcp7nm/d01d9e70b97b12fd799df1caa07a0f24/mcp-native-step2-sign-in.png?fm=jpg&q=80&w=1024&fl=progressive) 3. On the **Connect with respond.io MCP** screen, select the Workspace to authorize. If you only have access to one Workspace, it's selected automatically. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6tCnExWfFIFyVDbeL6vFja/bbb8f8fdbae5a7db42597d9d692b75e1/mcp-native-step3-4-consent-screen-empty.png?fm=jpg&q=80&w=1024&fl=progressive) 4. Review the permissions listed, then click **Allow**. ![Connect with respond.io MCP consent screen with a Workspace selected and the Allow button active](https://assets2-proxy.respond.io/ph8r57dk1q9w/6JhztWuDqnq7CrjmCBp8If/2565cf9893ec5b9b97d8d3b6937de4b4/mcp-native-step3-4-consent-screen-selected.png?fm=jpg&q=80&w=1024&fl=progressive) 5. Once authorized, check whether the connection was successful in your AI client. ## Connect with the MCP server URL Some AI clients don't yet list respond.io as a native connector. Add the connection manually instead: 1. In your AI client, open the option to add a custom MCP server. 2. Enter the respond.io MCP server URL: `https://mcp.respond.io/mcp` 3. Sign in and authorize the connection the same way as the native connector flow above. ## What the hosted MCP server supports Once connected, your AI assistant can work with: | Category | What you can do | | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Contacts | \- Look up a specific Contact by ID, email, or phone\- Search and filter across all Contacts by criteria\- Create, update, or delete a Contact\- Manage tags and Lifecycle stages\- View the Channels connected to a Contact | | Messaging | \- Send messages, templates, and attachments\- Review message history and delivery status | | Conversations | \- Assign or unassign\- Open or close\- Add internal comments\- View the closing note categories used when closing a conversation | | AI Agents | \- List, create, update, activate, deactivate, and delete AI Agents (deleting reassigns the agent's Contacts)\- Enhance an AI Agent's prompt\- Configure an AI Agent's in-conversation actions\- List knowledge sources and attach them to an AI Agent | | Workspace settings | \- View team members, teams, Channels, and Lifecycle stages\- View and create custom fields\- View, create, update, and delete tags | | Workflows | View Workflows, including their status and settings | | Your account | View your profile and the Organizations and Workspaces you have access to | Every action is scoped to what you're already allowed to do in respond.io. ## Managing AI Agents through MCP Two of these capabilities change an AI Agent's setup rather than a live conversation. Ask your AI assistant for either one in plain language. ### Enhance an AI Agent's prompt This returns an AI-improved version of an existing prompt. The result is a suggestion β€” your AI Agent keeps its current prompt until you apply the change. > Example: "Enhance the instruction section of this prompt." ### Configure in-conversation actions In-conversation actions are the platform actions an AI Agent takes while it replies to a Contact. Configuring them sets which actions the AI Agent is allowed to use. > Example: "Set up my support agent to close conversations, assign to Sales, update the Lifecycle stage and Contact fields, add tags, trigger my follow-up Workflow, and add comments." For the full list and how each action behaves, see [Using AI Agent Actions](https://respond.io/help/ai-agent-actions/using-ai-agent-actions). ## Managing your connection * Each connection is authorized for one Workspace. To connect a different Workspace, reconnect and select it during sign-in. * Permissions update immediately if your respond.io role changes or your Workspace access is removed. No separate token exists to expire or revoke. ## FAQ and troubleshooting ### Can I still use the local, self-hosted MCP server? Yes. The self-hosted setup is unchanged and continues to work with a Developer API token. See the [respond.io MCP developer documentation](https://developers.respond.io/docs/respond-io-mcp/f18d9ea3ad235-overview) for those steps, or [Developer API](https://respond.io/help/integrations/developer-api) for how to generate a token. ### Does connecting an AI assistant give it more access than I have? No. Every action is limited to your existing respond.io permissions. ### Can I connect more than one Workspace at once? No. Each connection covers one Workspace β€” reconnect to switch. ### Does enhancing a prompt update my AI Agent? No. The action returns a suggestion only. Your AI Agent keeps its current prompt until you apply the change. ### Do MCP actions consume AI Credits? No. The actions listed in the table above don't consume AI Credits. AI Agents you create or update through MCP still consume AI Credits when they reply to Contacts. See [AI Credits](https://respond.io/help/organization-settings/ai-credits) for details. ### What happens if the connection fails? You'll see a screen stating the connection wasn't established, with a reason for the failure. Close the tab and try connecting again. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6ZPKsLcM1IuP61uRvnJWgw/f42f257a39a1fa86292d5de61b973937/mcp-connection-failed.png?fm=jpg&q=80&w=1024&fl=progressive) ## What's next? * [Manage your Workspace's integrations](https://respond.io/help/workspace-settings/integrations) * [Get started with AI Agents](https://respond.io/help/ai-agents/getting-started-with-ai-agents) Share this article [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/integrations/model-context-protocol-mcp)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/integrations/model-context-protocol-mcp)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/integrations/model-context-protocol-mcp)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/integrations/model-context-protocol-mcp) ## Related articles πŸ‘©β€πŸ’» * [Cal.comLearn how to connect Cal.com to share booking links with Contacts and view meetings on respond.io. ](/help/integrations/cal-com) * [CalendlyLearn how to connect your Calendly account to respond.io to share booking links with Contacts and view their upcoming and past meetings. ](/help/integrations/calendly) * [Developer APIUse respond.io’s Developer API to take advantage of many core features, including automating messages, syncing CRMs and triggering Workflows. ](/help/integrations/developer-api) * [Google CalendarConnect Google Calendar to respond.io to view a Contact's upcoming and past meetings in the Inbox and Contact modules, without leaving the conversation. ](/help/integrations/google-calendar) * [HubSpotLearn how to connect your HubSpot account with respond.io to access contact properties seamlessly. ](/help/integrations/hubspot) Can't find what you're looking for? πŸ”Ž [Contact Support](/contact-us) 2026-10-12T09:29:36.659Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"Connect Claude or ChatGPT to respond.io through the hosted MCP server. 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