---
description: Learn how to manage calls on the Calls tab on your respond.io mobile app
title: Calling From Your Mobile
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

[New🌍 WhatsApp API Calling is now available globally! Start making calls with respond.io today. Learn more![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](/whatsapp-business-calling-api)

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4. Calling From Your Mobile

# Calling From Your Mobile

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg)

Joshua Lim

· 05 Dec 2025

4 min read

Stay connected with your customers even when you’re on the move. The respond.io mobile app now lets you **view, manage, and act on VoIP and WhatsApp calls — and see and manage your recent call activities, just like on the web app.**

## Getting here

To access calling features, open the **respond.io mobile app** and tap the **Calls tab** — represented by a phone icon — located right after the Inbox tab at the bottom of the screen.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1DJ9xhhHTBuofq9LAIkT4b/b853c9c78da7476d770dbb4010256f55/mobilecallview1.png?fm=jpg&q=80&w=780&fl=progressive)

> If the tab shows a green badge with a blinking animation, it means there are incoming calls waiting.

In addition to active calls, the Calls tab now shows your recent call activity, including incoming, missed, ongoing, and completed calls.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/45sNa48C0yKLLYWWEDDU2i/51fcd4c7cb759d35d469111ce40076f5/mcv2.png?fm=jpg&q=80&w=780&fl=progressive)

## Receiving calls

### Calls tab

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7JWY3cPib2aewQnRG19hrI/d1af8958897e9f2f41dcb9d49f342040/callstab.png?fm=jpg&q=80&w=780&fl=progressive)
* All incoming calls appear as **cards in the Calls tab**.
* Each card includes:  
   * Contact’s name and number  
   * Assigned agent avatar  
   * Current lifecycle stage  
   * Two action buttons:  
         * ✅ **Accept** – Answer the call  
         * ❌ **Decline** – Reject the call

If there are no incoming calls, you’ll see an empty state with the message “No calls.”

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2UmBnxfkA0WxHuqZMwByb4/12c5c91bcf6a55b97d56ba6ae7369377/emptystate.png?fm=jpg&q=80&w=780&fl=progressive)

### In-conversation incoming call cards

If you’re viewing a conversation with a Contact who is calling, a card will appear directly within the conversation.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/32WGhGHotZJIS7vhEfxePC/795ff54d8358c4038902da4108a0cd5c/callcard.png?fm=jpg&q=80&w=780&fl=progressive)
* Only shows for that specific contact.
* Accept/Decline buttons are visible unless you’re already in another call (in which case they’re disabled).

## Making calls

You can make calls from two main screens in the mobile app. The available call options will depend on the Channel connected for the Contact — VoIP or WhatsApp.

### VoIP

You can initiate VoIP calls from:

**Conversation Screen**

* Tap the **Call** button (phone icon) at the top of the screen.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2pH6J9nezbL22HHMVLoAlD/15df4e7dcf4a7d4b2b5da7a41b61e1f9/convoscreen1.png?fm=jpg&q=80&w=780&fl=progressive)
* Choose from the available VoIP numbers via the **Call Menu**.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5eFvGgVId1urlyz4OASpTB/b5fa168bae4dfb453c7f5375b6d75e12/convoscreen2.png?fm=jpg&q=80&w=780&fl=progressive)
* If no VoIP channel is connected, the app will default to a local line call.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1VWHXF3Qezvd09ZKTvc76Y/c0350e3886eeae50b7ef42d6e039a38f/convoscreen3.png?fm=jpg&q=80&w=780&fl=progressive)  
   * A warning message appears: **“Local line calls aren’t tracked in reports or history. To track this call, use VoIP instead.”**

**Contact Details Screen**

* Tap the **Call** button next to the Contact’s number.
* Choose between VoIP or Local Line options via the **Call Menu**.
* If the Contact has no phone number saved, a **“+” icon** appears to let you add one.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6n9e6LfeFDXbfjvt48hPku/c6e24d360d8004b0a96317aed6fc595a/contdetail.png?fm=jpg&q=80&w=780&fl=progressive)

### WhatsApp

WhatsApp calls are available if a WhatsApp Channel is connected and calling has been enabled for your workspace.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2moBDizD6xiqbWRN5pFEqO/554526c73a7554b4ae8ce99e8b94717b/wacallmobile1.png?fm=jpg&q=80&w=780&fl=progressive)

Before placing a call, you must first **request permission** from the Contact.

**Requesting call permission**

* When you tap the **WhatsApp Call** option in the Call Menu, a bottom sheet appears.
* You must send a **permission request** to the Contact before calling.
* You can send **one request per day**, up to **two per week**.
* Once the Contact **accepts**, the Call button becomes available and their permission is **permanent unless they revoke it**.
* If permission is **pending**, the Call button remains disabled.
* If the **messaging window is closed**, you must send a **message template** to reopen it before sending the request.
* After sending a request, a confirmation toast appears:  
**“Request sent! You’ll be notified when the Contact accepts, and then you can call.”**
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1xNwexsFcHM0PS7BTjvY1Z/3614af5d2d6dcdc90a8674a17e159655/wacallsmobile2.png?fm=jpg&q=80&w=780&fl=progressive)

You can access the WhatsApp Call option from:

* **Conversation screen**: Tap the Call button (phone icon) at the top.
* **Contact details screen**: Tap the Call button beside the Contact’s number.

## Call experience

### Ongoing call interface

Once a call starts, a new screen appears showing:

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/8dSitRVYPcBGtiwdQiRxj/877217b9a49099bb170d9da7fda6c2b0/ongoingcallinterface.png?fm=jpg&q=80&w=780&fl=progressive)
* Contact name, avatar, and call status (e.g., Calling… or 00:26)
* Call actions:  
   * 🎙️ **Record** button  
   * 🔊 **Speaker** toggle  
   * 🔇 **Mute** toggle  
   * ❌ **End Call** button

> If Call recording is enabled, you will see additional controls:   
> \- **Manual mode**: Record / Pause / Resume buttons   
> \- **Automatic mode**: A recording indicator appears when the call starts.

### Minimized call bar

You can minimize the ongoing call into a **floating call bar** that remains visible as you navigate the app.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/CiSMnEzNxTUeJQ91TV6hZ/376d5241352ddbcfddc55eecbc4cb710/minimized.png?fm=jpg&q=80&w=780&fl=progressive)
* Displays contact name and call duration.
* Tap the bar to return to the full call screen.
* Call remains active even if the app is minimized or phone is locked (unless interrupted by OS or network issues).

## Call transfers

WhatsApp and Telnyx calls support call transfers. This allows agents to transfer an active call to another available teammate in the Workspace.

### How to transfer calls

1. While in a call, tap **Transfer**  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7upjGMgk0HKEqGmAHhecXn/43801318bfd75470cbcefdf1e1306fa0/mobilecalltransfer1.png?fm=jpg&q=80&w=780&fl=progressive)
2. **Select the agent** you want to transfer the call to.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5lTpHyYxd4wb0XjZw4aG06/a38bddb6332b17c970ff9e81d2306a04/mobilecalltransfer2.png?fm=jpg&q=80&w=780&fl=progressive)
3. _(Optional)_**Add a note** to provide context before transferring.

**Notes:**

* Agents with **restricted call capabilities** won’t appear in the transfer list.
* Agents who are already on a call **cannot receive a transfer** — the initiating agent will see a snackbar notification if the transfer fails.
* If the receiving agent doesn’t answer within **30 seconds**, the call automatically reverts to the initiating agent.

## Call notifications

### In-App

* Calls from the same contact you’re viewing will trigger an **in-app notification card**.
* The regular Call button is disabled during an incoming call.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2FJcXKzbs3uGx2uJ0GLwF5/3705e64c71e0c0cbf7fd42c7839051e0/inapp.png?fm=jpg&q=80&w=780&fl=progressive)

### Push Notifications

* Receive call alerts even when you’re outside the app.
* On **iOS**: Grouped by contact.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6ILpZeCUDWxiUMvNn3cTJ4/96e2965dbd4334f94c6f1a44fd17ba04/pushios.png?fm=jpg&q=80&w=780&fl=progressive)
* On **Android**: Grouped by workspace, then contact.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3S6NtrIx5xcLqQdFwUwPm8/27122cf97ee7e1de197397e3fdcbd944/pushandroid.png?fm=jpg&q=80&w=780&fl=progressive)
* Tapping a notification takes you to the **Calls tab**.

## Call Sound Settings

From your **mobile app settings**, go to:

**Settings > Update notifications**

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2yfwWyzPnRbFzUaoubSbab/a8413bfaa9da3b3635ac18e554f8bf6f/soundsetting.png?fm=jpg&q=80&w=780&fl=progressive)

Here, you can configure **Call Sound Notification**:

* **Enabled by default**.
* Choose who triggers the ringtone:  
   * Contacts assigned to me and unassigned  
   * Contacts assigned to me only  
   * All Contacts

## Call Events in Conversation

Call actions automatically generate **event logs** in the chat history:

* **Outgoing**:  
   * **<Agent>** started an outgoing **<Channel>** call.  
   * **Contact** did not answer the **<Channel>** call.  
   * Call ended. Duration: 01:20
* **Incoming**:  
   * **<Agent>** answered an incoming **<Channel>** call.  
   * **You** missed a **<Channel>** call from the Contact.  
   * Contact ended the **<Channel>** call. Duration: 01:20  
   ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2aBKSg8oCbxLHm9DgCNfrf/8a9149b95c61dc007d31c5e8ef9a50dc/event.png?fm=jpg&q=80&w=780&fl=progressive)
* **Additional events**  
   * Contact has accepted the 📞 WhatsApp call request. (WhatsApp call Channels only)  
   * Contact declined the 📞 WhatsApp call request. (WhatsApp call Channels only)  
   * Call has reached the xx-minute limit. (All call Channels)

You can view call recordings directly from the Contact event. Each recording is attached to its corresponding event, for example: _Fahmy ended an outgoing VoIP call. Duration: 4:25 View recording._

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7mQPBZFl4oJPUmZ64RCnkJ/2019e74a7a83ba9c91e7a1866cb219f6/viewrecording.png?fm=jpg&q=80&w=780&fl=progressive)

### Viewing call transcripts and AI call summary

You can now view, copy, and share **transcripts and AI-generated call summaries** for recorded calls directly from the Mobile app, just like on the web.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5DWbo6jWKS6I2Jlib1M2v7/a2a9e8551276ceefa8d5b1bdbbf7b0f7/Call_ended_contact_event.png?fm=jpg&q=80&w=390&fl=progressive)
* Tap **View call details** on a recorded call event to open the call content. This shows the **call recording**, **transcript**, and an **AI-generated summary** of the call.
* Each line in the transcript includes timestamps, speaker names, and transcribed text.
* Tap a timestamp to jump to that point in the recording.
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5H8F4gu2wWzm5kuC8MOwEk/be296b35ccfd775b6a356bcabb14ba36/Call_details_-_summary_mobile.png?fm=jpg&q=80&w=390&fl=progressive)

On this screen, you can:

* Copy the full transcript to your clipboard
* Share the transcript → opens your device’s native share menu
* Copy the AI Call Summary to your clipboard
* Share the AI Call Summary → opens your device’s native share menu

> AI Call Summary and transcripts are only available if **Call Recording** and **Call Transcripts & AI Call Summary** are enabled in your Workspace settings. Learn how to do this [here](https://respond.io/help/workspace-settings/calls#workspace-call-settings).

## Call Activity & Call View

With the new Mobile Call View, you can now see and manage your recent call activity on the go:

* ✅ Incoming, missed, ongoing, and ended calls — all in one place.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/34pP6n420Fb5uttMeXMS97/234b65177a23412ec6f72014548d64b3/incoming.png?fm=jpg&q=80&w=780&fl=progressive)
* 🔎 Filter by call status (e.g., Missed, No Answer, Ongoing, Ended).  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1GXxBEeoiL8jVm1bBty74N/af9d91b4be52f8411fc329f78436bb58/filter.png?fm=jpg&q=80&w=780&fl=progressive)
* 📅 Sort by newest or oldest to quickly find what you need.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1f6NUUCKJwAPcPB5B48d6I/8407e049d99f6885e606b393fe554317/sort.png?fm=jpg&q=80&w=780&fl=progressive)
* 🔍 Search by Contact to review specific call interactions.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/597nqhEalSkMKL5mDFgkrr/24257f3369bd5121d08588b1f7afba21/search.png?fm=jpg&q=80&w=780&fl=progressive)

The Calls tab also includes a dedicated Incoming Calls section at the top for active calls, while your full call activity appears below in the Recents section.

## Limitations & Permissions

### General

* If your admin has disabled calling, you won’t be able to place or receive calls. The Calls tab will show an empty state: “Calling isn’t available. Please contact your manager for access.”
* If phone number masking is enabled for your account, phone numbers will appear as: \*\*\*\*\*\*-1234.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5vOoa4k7dxCXRkRQsdSFBB/71fc085ae80ebfb9512176c758c0149a/masking.png?fm=jpg&q=80&w=780&fl=progressive)
* If call recording is disabled at Workspace level, recording controls and playback options will not be shown on mobile.
* If Call Transcripts are disabled in Workspace settings, transcript options will not appear in the Call Content view.

### VoIP

* VoIP calls **cannot be initiated with inactive Telnyx numbers**. You’ll see an error message if attempted.
* The VoIP calling feature is **not supported on iOS devices in China** due to restrictions on native call UI handling in China. This does not affect other regions.

### WhatsApp

* WhatsApp calls cannot be made without the Contact’s permission.
* Calls are not allowed if the messaging window is closed.
* The Call button will be disabled if permission is pending.

## Helpful Tips

* Local line calls use your device’s native dialer and are **not tracked** in reports.
* To ensure proper tracking, use VoIP or WhatsApp Channels when making calls.
* WhatsApp and VoIP calls support mute, speaker, and call minimization.

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## 

Related articles 👩‍💻

* [Configuring mobile app settingsLearn how to configure your respond.io mobile app settings. ](/help/mobile-app/configuring-mobile-app-settings)
* [Managing Notifications On Your MobileLearn how to use the Notification Center tab on your respond.io mobile app. ](/help/mobile-app/managing-notifications-on-your-mobile)
* [Messaging From Your Mobile Learn how to manage Contacts, conversations and messages from the Messages tab on your respond.io mobile app. ](/help/mobile-app/messaging-from-your-mobile)
* [Installing respond.io Mobile AppLearn how to download and install respond.io on your mobile. ](/help/mobile-app/installing-respondio-mobile-app)

Can't find what you're looking for? 🔎

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2025-12-05T03:58:01.030Z

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