---
description: Learn how to download and install respond.io on your mobile.
title: Installing respond.io Mobile App
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

[New🌍 WhatsApp API Calling is now available globally! Start making calls with respond.io today. Learn more![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](/whatsapp-business-calling-api)

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1. [All Collections >](/help)
2. [ Product >](/help/product)
3. [ Mobile App >](/help/mobile-app)
4. Installing respond.io Mobile App

# Installing respond.io Mobile App

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/2Y6LIr15mC1nj8MgftMVT5/6ffeea71593277f0fc29dafd1c1de9b9/Serene_Avatar.svg)

Shing-Yi Tan

· 04 Apr 2025

less than a minute read

The respond.io mobile app is designed to let you receive instant notifications on new messages, quickly respond to customers’ inquiries and perform other tasks - all from your mobile devices so you can stay connected with your customers even without a desktop access.

## Downloading respond.io Mobile App

Open your built-in phone camera and scan the following QR code:

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4PAH3qrT3yghksp8gftcCj/51e89fa2290a2cc1057ebc7fd8949217/pendo-qr-code-visual.png?fm=avif&w=1000) 

Alternatively, go to your [App Store (iOS)](https://apps.apple.com/my/app/respond-io-inbox/id1667772955) or [Google Play Store (Android)](https://play.google.com/store/apps/details?id=com.respond.inbox.io) and install the mobile app.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/CcH3GfFPE6P7MQ61WI1wJ/250490ef14b61bcc447463cf696c7add/installing-respondio-mobile-app-1.png?fm=avif&w=1000) 

## Signing In to respond.io Account

Once the download is completed, open and sign in to the app by providing your login and password. If your profile has Two-Factor Authentication (2FA) enabled, you are re-directed to a page where you must enter a 6-digit authentication code generated by your preferred authenticator app (Google Authenticator or Authy) to log in to your profile.

If you are using Single Sign-On (SSO), then your account’s Two-Factor Authentication (2FA) will be bypassed. It is recommended that you set up and use Two-Factor Authentication (2FA) on your SSO Identity Provider (IDP).

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7GRz8q3ZBORNzaTtvoPaCt/64899790fea04c0cc4368046a4fda148/installing-respondio-mobile-app-2-png.PNG?fm=avif&w=1000) 

> If you do not have a respond.io account, you need to first create one on your desktop. Learn more on how to [create an account here](https://respond.io/help/quick-start/setting-up-an-account).

> For an optimized user experience, ensure your software is updated to the following versions:  
> \- Android: 10 or above  
> \- iOS: 16 or above

### Sign in with Magic Link

Access the mobile app effortlessly with our magic link sign-in option, eliminating the need for a password.

Open the app, select “Sign In with Magic Link” as your sign-in method, enter your associated email, request the link, and check your email for the unique magic link. Clicking on the link will grant you secure access to your account, all without the hassle of remembering a password.

**Step 1:** In the mobile app login page, select “Sign In with Magic Link” as your sign in method

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6EDbXtHEQVHawiWQD9SQKP/2ec8f126e2be5a64485c82431fc1f251/magiclink-1.png?fm=avif&w=1000) 

**Step 2**: Enter your email address and click Send Magic Link

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4MQlAY3W1bZt0qAlSiPSY1/4c5a879900b9808bc624014565381639/magiclink-2.png?fm=avif&w=1000) 

**Step 3**: Check your email by clicking on the email provider link

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/41Ft7yXfEw2ncvdK8bvAA/83ab5edfeda65ad38162251aeef609e9/magiclink-3.png?fm=avif&w=1000) 

> If you did not receive an email, check your spam folder or click **resend link** to resend the magic link to your email.

**Step 4:** Click the **Sign In** button in the email received

## What’s Next?

Learn more about what you can do on the respond.io mobile app:

* [Messaging From Your Mobile](https://respond.io/help/mobile-app/messaging-from-your-mobile)
* [Managing Notifications On Your Mobile](https://respond.io/help/mobile-app/managing-notifications-on-your-mobile)
* [Configuring Mobile App Settings](https://respond.io/help/mobile-app/configuring-mobile-app-settings)

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[![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/mobile-app/installing-respondio-mobile-app)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/mobile-app/installing-respondio-mobile-app)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/mobile-app/installing-respondio-mobile-app)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/mobile-app/installing-respondio-mobile-app)

## 

Related articles 👩‍💻

* [Calling From Your MobileLearn how to manage calls on the Calls tab on your respond.io mobile app ](/help/mobile-app/calling-from-your-mobile)
* [Configuring mobile app settingsLearn how to configure your respond.io mobile app settings. ](/help/mobile-app/configuring-mobile-app-settings)
* [Managing Notifications On Your MobileLearn how to use the Notification Center tab on your respond.io mobile app. ](/help/mobile-app/managing-notifications-on-your-mobile)
* [Messaging From Your Mobile Learn how to manage Contacts, conversations and messages from the Messages tab on your respond.io mobile app. ](/help/mobile-app/messaging-from-your-mobile)

Can't find what you're looking for? 🔎

[Contact Support](/contact-us)

2025-12-05T03:58:23.811Z

help

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