---
description: Learn how to add Users and manage their access within the Organization.
title: Admin Settings (previously Users)
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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1. [All Collections >](/help)
2. [ Product >](/help/product)
3. [ Organization Settings >](/help/organization-settings)
4. Admin Settings (previously Users)

# Admin Settings (previously Users)

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/7tin8k9c1emscQGOhIuNbC/0ed3f91c8580c4e5dfa90f035355122e/Petrina_Jo_avatar.svg)

JQ Lee

· 11 Nov 2025

3 min read

## Getting Here

> This setting is accessible by **Organization Admins**, **Billing Admins** and **User Admins** only!

This setting can be accessed from the Organization Settings navigation menu under the menu item, Admin settings.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4ZhqNblHYWwPpu5ISjhnMI/e21eeea9287c2955f30d5defa9060d01/org-admin-settings-1.gif?w=480&fm=avif) 

From this setting, you can:

* [Add an Organization User](https://respond.io/help/organization-settings/organization-users#adding%5Fan%5Forganization%5Fuser)
* [Edit an Organization User](https://respond.io/help/organization-settings/organization-users#editing%5Fan%5Forganization%5Fuser)
* [Delete an Organization User](https://respond.io/help/organization-settings/organization-users#deleting%5Fan%5Forganization%5Fuser)

## Organization Access

In an Organization, there are different roles that will allow for different restrictions and accessibility across organization settings.

The table below summarises the available roles and their respective accessibilities.

| Organization Role | Description                                                                                                  | General Settings | Users Settings | Spaces Settings | Billing Settings |
| ----------------- | ------------------------------------------------------------------------------------------------------------ | ---------------- | -------------- | --------------- | ---------------- |
| Admin             | Organization Admins have access to all spaces and they can manage organization settings, Users and billing.  | ✅                | ✅              | ✅               | ✅                |
| Billing Admin     | Billing Admins are allowed to manage organization billing.                                                   | ✅\*              | ✅\*            | ✅\*             | ✅                |
| User Admin        | User Admins are allowed to manage Organization Users and Workspaces.                                         | ✅\*              | ✅\*            | ✅               | \-               |
| Member            | Organization members are allowed to access Workspaces within an Organization when given permission to do so. | \-               | \-             | \-              | \-               |

\* Limited Access

### Organization Admin

An Organization Admin has the most comprehensive access to the Organization as he/she can manage everything within an Organization.

As an Organization Admin, here's what you can or can't do:

✅ Access to all organization settings

✅ Manage the Organization's information

✅ Manage the Organization's billing information

✅ Manage all Organization Users

✅ Manage all Workspaces

✅ Manage the Organization's subscriptions

✅ Cancel Subscription

✅ Delete the Organization

> Every organization requires at least one Organization Admin. However, we highly recommend having more than one Organization Admin to ensure smooth operation and avoid any potential delays if a single admin forgets their credentials or leaves the company.

For enhanced security, explore the settings available on our platform [here](https://respond.io/help/organization-settings/organization-settings-security).

### Billing Admin

The Billing Admin can manage the billing information, make changes to the subscription, edit payment details and view invoices.

As a Billing Admin, here's what you can or can't do:

✅ Access to all organization settings

✅ View the Organization's information

✅ Manage the Organization's billing information

✅ View all Organization Users

✅ View all Workspaces

✅ Manage the Organization's subscription

❌ Cancel Subscription

❌ Delete the Organization

### User Admin

User Admin can manage the Users and Workspaces within an Organization.

As a User Admin, here's what you can or can't do:

❌ Access to all organization settings

✅ View the Organization's information

✅ View the Organization's billing information

✅ Manage all Organization Users with the following limitations:

* Add Member role Users
* Delete Member role Users
* Edit assigned Workspaces of all Users

✅ Manage all Workspaces

❌ Manage the Organization's subscription

❌ Cancel Subscription

❌ Delete the Organization

### Member

An organization member has no access to organization settings. Their access is only limited to the Workspaces they are granted access to.

## Users Overview

Here, you will be able to see the list of existing Users in the Organization. If they have not accepted your invitation, their last active time will be shown as 'Pending' instead.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/chph3t7m285S81FCdn275/0f3896969821787365b699deeb11f4aa/users-overview.png?fm=jpg&q=80&w=640) 

### User Profile

The user profile consists of the User's profile avatar, display name, organization user role and email address.

### Last sign-in

The time beside the Action button shows the User's last sign-in time on the platform. This is useful for monitoring purposes.

### Actions

Actions that can be carried out here include:

* [Delete](https://respond.io/help/organization-settings/organization-users#deleting%5Fan%5Forganization%5Fuser)
* [Edit](https://respond.io/help/organization-settings/organization-users#editing%5Fan%5Forganization%5Fuser)

> **Tip**: Use the Search function at the top to quickly find the user that you are looking for.

## Managing Organization Users

> The following features are only available to **Organization Admins** and **User Admins**!

### Adding an Organization User

**Step 1: Navigate to Users Settings**

Go to Organization Settings > Admin Settings.

**Step 2: Press ADD USER**

At the top bar, press the blue ADD USER button and the Add User dialog should open up.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7xwfLJvgdeZk3RDhEDtK7R/612e3aac546c5dc1d1e3c2225771fa2e/org-add-user.gif?w=480&fm=avif) 

**Step 3: Fill in the email address**

Enter the email address of the User that you wish to invite into the Email Address field.

**Step 4: Select Organization Access**

Select appropriate Organization access for this new User.

> Learn more on [Organization Access](https://respond.io/help/organization-settings/organization-users#organization%5Faccess).

> User **Admins** can only add Users with Member access to prevent misuse or unauthorized actions.

**Step 5: Submit the details**

Once you have filled out the fields, click the blue NEXT button on the bottom right.

An email invitation will be sent to the User's email address that you entered. The new User will have to click on a link embedded in the email invitation to gain access to the Workspace.

**Step 6: Assign this User to Workspace(s)**

After the User is created, you can assign this User to the Workspaces within the Organization. Add the relevant Workspaces and press ASSIGN WORKSPACE when you are ready. You can skip this step if you wish to do it later by pressing SKIP.

> You can only assign a User to 10 Workspaces at this point. If you wish to assign them to more Workspaces, please add the User from the respective Workspaces.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1C3YrdmdhDypZJZwzVR45o/ad9e0df00de7e3a3c6a0a377dac8d524/adding-an-organization-user-2.png?fm=jpg&q=80&w=640) 

### Editing an Organization User

**Step 1: Access Admin settings**

Go to **Organization Settings > Admin Settings.**

**Step 2: Search for User**

Search for the User’s name and select **Edit**.

**Step 3: Update and save details**

Make the necessary changes and select **Save**.

> **Note**:   
> 1\. Billing Admins can only view Users and cannot make changes.  
> 2\. User Admins cannot promote or demote members to prevent unauthorized actions.

### Deleting an Organization User

Users cannot delete themselves; another authorized User must perform this action.

**Step 1: Access Admin Settings**

Go to **Organization Settings > Admin Settings**

**Step 2: Search for User**

Search for the User’s name and select **Delete**.

User Admins can only delete Users with Member access to prevent misuse.

**Step 3: Confirm deletion**

Review the details and select **Delete** to continue.

> What happens after deletion:  
> \- The User loses access to all Workspaces.- All their assigned Contacts in Workspaces will be unassigned.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6ILrit6JgwdsK5jPBquPKZ/1614f5a8d225cf7581758bd56f167a37/org-deleting-user.gif?w=480&fm=avif) 

## FAQ and Troubleshooting

### How can I change a user’s email in my Workspace?

To change a user’s email, add a new user with the new email and provide them with the same access level as the user with the email you want to change.

Learn how to [add a new user here](https://respond.io/help/organization-settings/organization-users#adding%5Fan%5Forganization%5Fuser). If an email is obsolete, you can [delete the user by following the instructions here](https://respond.io/help/organization-settings/organization-users#deleting%5Fan%5Forganization%5Fuser).

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## 

Related articles 👩‍💻

* [AI CreditsThis article explains what AI Credits are, how limits work on respond.io plans, and how to get more if you need them. ](/help/organization-settings/ai-credits)
* [WhatsApp FeesLearn how to manage your WhatsApp Business Account and view your credit balance, usage history and more. ](/help/organization-settings/whatsapp-fees)
* [SecurityLearn how to configure SSO settings, enable/disable SSO for your organization and Setting up SSO on respond.io for Google Workspace ](/help/organization-settings/organization-settings-security)
* [Billing & UsageGet all the information you need to manage your Organization's subscription plan. ](/help/organization-settings/billing-usage)
* [WorkspacesLearn how to create and manage Workspaces within your Organization. ](/help/organization-settings/workspaces)

Can't find what you're looking for? 🔎

[Contact Support](/contact-us)

2025-12-05T03:58:25.463Z

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