---
description: Learn how to connect a messaging Channel to start chatting with your Contacts through the platform.
title: Connecting Channels
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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1. [All Collections >](/help)
2. [ Quick Start >](/help/quick-start)
3. Connecting Channels

# Connecting Channels

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4IHLTWbmWN0uXBc5x4jthC/59252fcdb357304ce07be76043047b7a/Susan_Swier_Avatar.svg)

Susan Swier

· 12 Nov 2025

less than a minute read

Now that you have created the Workspace, you are one step closer to setting up the platform. Let's connect a Channel to the platform to start interacting with your Contacts.

> Find the [list of Channels supported on respond.io here](https://respond.io/help/channels). ​

## Connect a Channel

In your Dashboard, click the Connect Channel button to access the Channel Catalog. Then, select a Channel from the Channel Catalog and click Connect.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2aJ8WnhofVxGRQNgpmEBla/034e8d13f517f133ff8b779ab5ff31d0/image.png?fm=jpg&q=80&w=640) 

Alternatively, navigate to your Workspace Settings > Channels and select a Channel from the Channel Catalog and click Connect.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6Eoe9suAHPiWYay4LY0IGj/6f37cf1144448634e34ef7f6911d2088/image.png?fm=jpg&q=80&w=640) 

Every Channel has its unique connection flow. Get an overview of each Channel and learn the step-by-step connection flow in the Channel’s quick start guides.

* [Messaging Channels](https://respond.io/help/channels)

> We are constantly updating the step-by-step instructions with the latest information. If you find any mismatch of information, please do let us know [here](https://respond.io/contact).

## What's Next?

You have created a Workspace and connected a Channel. Now you can start inviting your teammates to collaborate.

* [Inviting Users](https://respond.io/help/quick-start/inviting-users)

## FAQ and Troubleshooting

### Why am I encountering an error while attempting to connect a Channel to my Workspace?

You may be trying to connect a Channel that already exists in another Workspace. To connect your Channel to your desired Workspace, you will need to remove the existing connected Channel. It is also possible that your respond.io account is inactive. If this is the case, please [contact us](https://respond.io/contact).

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## 

Related articles 👩‍💻

* [Glossary of TermsTo help users better understand the platform, here are the definitions of commonly used terms. ](/help/quick-start/glossary-of-terms)
* [Responding to MessagesHere are some quick tips on how to respond to Contacts in a more efficient and productive manner. ](/help/quick-start/responding-to-messages)
* [Automated Welcome and Away MessagesSet up automated welcome and away messages to respond to Contacts immediately using Workflow Templates. ](/help/quick-start/automated-welcome-and-away-messages)
* [Getting Contacts to Message YouEncourage Contacts to message your business via QR codes and chat links. ](/help/quick-start/getting-contacts-to-message-you)
* [Inviting Your TeammatesInvite teammates as Users to the platform to collaborate with them. ](/help/quick-start/inviting-users)

Can't find what you're looking for? 🔎

[Contact Support](/contact-us)

2025-12-05T03:58:49.584Z

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