---
description: Connect Twilio SMS to respond.io to send and receive text messages and manage every SMS conversation alongside your other Channels in one inbox.
title: Twilio SMS Quick Start
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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1. [All Collections >](/help)
2. [ Channels >](/help/channels)
3. [ SMS >](/help/sms)
4. Twilio SMS Quick Start

# Twilio SMS Quick Start

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1Yos6gLElNg3P7DBXpUXqE/db1ad7e8029c201a9a7c7b0b690473a0/twilio-logo.png?fm=jpg&q=80&w=562&fl=progressive)

Twilio is a cloud communications platform that sends and receives SMS text messages through web service APIs. Connecting Twilio to respond.io lets you reply to SMS messages directly from the platform and manage them alongside your other Channels.

## Before you begin 

You'll need:

* An active [Twilio account](https://www.twilio.com/login)
* A Twilio phone number with SMS capability
* Billing details added to your Twilio account before the SMS Channel goes live — message charges depend on your country

## How to set up a Twilio phone number

1. Sign in to your [Twilio account](https://www.twilio.com/login). If you don't have one, sign up for a free account with a $15 credit.
2. Open the [Twilio Dashboard](https://www.twilio.com/console/) and click the red **Get a Trial Number** button. Twilio recommends a phone number based on your location.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/21PYOUslO7oH76krrTOFhf/937294690553bb1b3cf6ff60586cad73/setting-up-twilio.png?fm=jpg&q=80&w=1200&fl=progressive)
3. Select a phone number that suits your needs. Choose a number from any country available on Twilio.

> **Warning:** Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

## How to connect Twilio SMS to respond.io

Watch the video below for a step-by-step guide on How to Connect Twilio SMS Number to respond.io.

<https://www.youtube.com/embed/6NrJBpt9se4?feature=oembed>

1. Navigate to **Workspace Settings** \> Click **Add Channel**
2. Locate the Twilio SMS Channel > Click **Connect**  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4i4Qr3XZXEGkknI0HWSw9f/a34e6a8a16ef4059904613d724285614/twiliosms.png?fm=jpg&q=80&w=1200&fl=progressive)
3. **Sign in** with your user credentials at [**Twilio**](https://www.twilio.com/login)
4. Locate the Account SID and Auth Token on the dashboard and add them to the corresponding fields on the respond.io platform.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5J0E8kUSxJNeAfP3qdutHD/456ab3504ff473ba15988a97618a3b89/connecting-twilio-sms-3.png?fm=jpg&q=80&w=1200&fl=progressive)
5. Select the Twilio phone number on the respond.io platform.
6. Click Save Changes to complete the setup in respond.io.

> Once setup is complete, any SMS sent to the Twilio phone number arrives in your Workspace.

## How to configure the Twilio SMS Channel

> Twilio SMS channel can be configured with a unique Channel Name.

1. Navigate to **Workspace Settings** \> Click **Channels**.
2. Locate the Twilio SMS Channel > Click **Manage > Configuration.**
3. Configure the Channel name, which is used internally to identify the account.
4. Click **Save Changes** to update the Channel configuration.

> Ensure all your details are entered correctly as errors may cause failure to receive messages from the connected Twilio SMS account.

## FAQ and troubleshooting

### Why am I unable to receive messages?

If messages don't arrive after setup, check the Twilio webhook configuration for the selected phone number.

1. Sign in to [Twilio](https://www.twilio.com/login) with your user credentials.
2. From the side navigation menu, open **Products and Services** and select **Phone Numbers**.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7CHGH8OAOxMLob77mKSeoU/ff670ec7896210a9dc9995dd43af7275/troubleshooti.png?fm=jpg&q=80&w=1200&fl=progressive)
3. Choose the phone number you want to troubleshoot.
4. Open the **Messaging** section and check the webhook details. Confirm `https://webhook.respond.io/twilio/webhook` appears under the **A MESSAGE COMES IN** field.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1YHfCYnq8qBAWNLjek74SG/24388c7eb669f8ecf0697d1ecfe2f893/troubleshooting-2.png?fm=jpg&q=80&w=1200&fl=progressive)

respond.io adds the correct webhook when the number is first connected. If you previously connected other tools to that number, a different webhook may be stored there, which stops messages from reaching respond.io.

### Why do my SMS recipients see a Sender ID or short code instead of my phone number?

This happens because the Sender ID might change when you send messages from a Twilio number that isn't local to your recipients.

For example, if you're using a US Twilio number to send SMS to Polish mobile users, the recipient may see a Sender ID or a short code instead of your phone number. This is often done to comply with local regulations or to ensure the highest possible delivery rate for your messages.

## What's next?

* [Compare the SMS partners respond.io supports](https://respond.io/help/sms/sms-overview)
* [Send your first SMS broadcast](https://respond.io/help/broadcasts/sending-a-simple-broadcast)
* [Troubleshoot a failed broadcast](https://respond.io/help/broadcasts/dealing-with-failed-broadcasts)

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## 

Related articles 👩‍💻

* [Bird SMS Quick StartConnect Bird SMS to respond.io to send and receive text messages and manage every SMS conversation alongside your other Channels in one place. ](/help/sms/bird-sms)
* [SMS OverviewCompare the SMS partners respond.io supports, including message status, file types, metadata and rate limits, before connecting your SMS Channel. ](/help/sms/sms-overview)
* [Telnyx SMS Quick StartConnect Telnyx SMS to respond.io to send and receive text messages and manage both Telnyx SMS and Telnyx Calls together in one place. ](/help/sms/telnyx-sms-quick-start)
* [Vonage SMS Quick StartConnect Vonage SMS to respond.io to send and receive text messages and manage every SMS conversation alongside your other Channels in one inbox. ](/help/sms/vonage-sms)

Can't find what you're looking for? 🔎

[Contact Support](/contact-us)

2026-10-16T08:04:23.119Z

help

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