--- description: Learn how to manage your User profile on the respond.io platform. title: Profile image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [NewWe just raised $62.5M in Series B! 🎉 What it means for you![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) Help me with... ⌘ 1. [All Collections >](/help) 2. [ Product >](/help/product) 3. [ User Account >](/help/user-account) 4. Profile # Profile ## Getting Here A user can view their user profile from two locations: * [User profile menu](https://respond.io/help/user-account/profile#user%5Fprofile%5Fmenu) * [User profile page](https://respond.io/help/user-account/profile#user%5Fprofile%5Fpage) ## User profile menu View your user profile menu by clicking on your profile photo at the bottom of the left sidebar. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2szXunlrBuqFA9A8wAQJ4o/3029ad11514468aa5c48f18f182fead6/image.png?fm=jpg&q=80&w=1200&fl=progressive) ### User profile Displays your name and email address. ### Activity status indicator Using this, you can change your current status within the platform. Learn more about [Activity Status](https://respond.io/help/user-account/user-activity-status). ### Actions **Notifications** Click to manage notifications preferences. **Billing & Usage** Click to go to the Billing & Usage page of the Organization. (Only shown to Organization Admins and Billing Admins) **Sign out** Click to sign out of the platform. ## User profile page The User profile page is more extensive than the User profile menu, where you can edit more information on your user profile. This page can be accessed from the Settings module > Personal Settings > Profile. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1lpNZvMiks4LvTitAHC56w/de4ecafa026f268a8d0649590e6fd244/image.png?fm=jpg&q=80&w=1200&fl=progressive) ### Profile Avatar Click on the avatar to change your avatar image. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/IVq5pGermnT3ggG6Q3AH1/bcc462690adf8412976dad01a31dcf82/kapture-2025-01-24-at-16-55-43.gif?w=480&fm=avif) Drag and drop an image into the placeholder or click it to upload from your computer. Use the edit tools below to adjust your avatar or click the trash icon to remove it. Once satisfied, click **Set As Avatar** to save. > This image will be visible to everyone on your Team. ### Activity status indicator Change your current status within the platform. Find out more about [Activity Status](https://respond.io/help/user-account/user-activity-status). ### Profile information **First Name & Last Name** You can make changes to your first name and last name. > Your first and last name will be displayed to your Team and Contacts. Make sure you put an appropriate name. **Password** You can change or update your profile password on this page. > Remember to choose a strong and secure password that fulfills the [password security requirements](https://respond.io/help/user-account/resetting-your-password#password%5Fsecurity%5Frequirements), and spend some time remembering it. **Language** You can switch to your preferred language by clicking on the Language dropdown. The available languages are: * English 🇬🇧 * Spanish (Español) 🇪🇸 * Portuguese (Português) 🇵🇹 * Arabic (عربي) 🇸🇦 * Burmese (မြန်မာဘာသာ) 🇲🇲 * Thai (ภาษาไทย) 🇹🇭 * Traditional Chinese (繁體中文) 🇹🇼 * Simplified Chinese (简体中文) 🇨🇳 * Italian (Italiano) 🇮🇹 * German (Deutsch) 🇩🇪 * Russian (Русский) 🇷🇺 * French (Français) 🇫🇷 * Japanese (日本語) 🇯🇵 * Indonesian (Bahasa Indonesia) 🇮🇩 * Turkish (Türkçe) 🇹🇷 * Korean (한국어) 🇰🇷 * Vietnamese (Tiếng Việt) 🇻🇳 * Hebrew (עברית) 🇮🇱 ### Notifications In this dropdown menu, you can change how often you would like to receive notifications. For more information on Notifications, read more [here](https://respond.io/help/user-account/notifications). ## Two-Factor Authentication (2FA) **Pre-requisite**: You must install an authenticator app, i.e., Google Authenticator or Authy, on your mobile. Two-Factor Authentication (2FA) addresses the issue of password vulnerability and provides an additional layer of security (e.g., in case your password is compromised). This reinforces the safety measures taken to protect sensitive data by eliminating the chances of unauthorized access to your account. All of this is achieved by adding a layer of protection to your account that requires an authentication code in addition to your password. Once you have provided the correct password, you must provide an authentication code (generated by an authenticator app installed on your mobile device) to log in. > **Note:** Before scanning the QR code, make sure your mobile device's date, time and timezone are set to update automatically. Authenticator apps generate time-based codes, so if your device time is not synced, the 6-digit code may fail validation. > **Warning:** In case you lose access to your authenticator app (e.g., your phone is lost), you can [contact our customer support](https://respond.io/contact). ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5yOE9hB8u8PXAIdWY6yqGT/422a79ef0cfcf225667943ec6e3c6fd3/image.png?fm=jpg&q=80&w=1200&fl=progressive) > When your organization requires you to enable Two-Factor Authentication (2FA) on your account, you will receive a related email and notification. ### Enabling Two-Factor Authentication (2FA) on Your Account You can enable Two-Factor Authentication (2FA) on your account by following the steps provided below: 1. Turn the **Enable Two-Factor Authentication (2FA)** toggle on. 2. Open the preferred authenticator app on your mobile and scan the QR code that displays on the platform. Alternatively, enter the alpha-numeric code that displays (in case you cannot scan the code from your mobile device) into the authenticator app. 3. Enter the 6-digit code generated by your authenticator app into the **Set Up Two-Factor Authentication (2FA)** dialog box. 4. If required, click **Submit**. 5. A dialog confirms that Two-Factor Authentication (2FA) has been enabled, click **Done** to return to the **Profile** page. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3aZoJXUj0BrCi2ZdKGV81g/5454b0e4239058385fc59bd2804e74ab/new-set-up-2-fa-edited.gif?w=480&fm=avif) ### Disabling Two-Factor Authentication (2FA) You can disable Two-Factor Authentication (2FA) by toggling off **Enable Two-Factor Authentication (2FA)**. A confirmation dialog is displayed, confirming your choice. ## Dark Mode Customize your viewing experience by choosing your preferred theme. The platform offers three display options, including Dark Mode. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5pgksRNc81M7kZ7DvokenD/3a66c4c04fd75b927c4405fd2f96f924/image.png?fm=jpg&q=80&w=1200&fl=progressive) **How to enable Dark Mode:** 1. Go to Settings > Personal Settings > Profile 2. Under Dark Mode, select **On** to enable dark mode ## FAQ and Troubleshooting ### Can I delay enabling Two-Factor Authentication (2FA) on my profile? > It is recommended that you enable Two-Factor Authentication (2FA) immediately, otherwise your ability to use the platform will be affected and you will not be able to access most modules. If you want you can choose to postpone the activation of Two-Factor Authentication (2FA), however, the following platform behavior will be observed: * Member users will only be able to access their **Personal Settings** module. * Admin users will only be able to access the **Personal Settings** and **Organization Settings** \> **Security** page. ### Why do I see “We couldn't validate that 6-digit code. Please try again.” when setting up 2FA? This can happen if the date, time or timezone on your mobile device is not synced automatically. Authenticator apps generate time-based codes, so an incorrect device time can cause the code to fail validation. To resolve this: 1\. Set your mobile device's date, time and timezone to update automatically. 2\. Reopen your authenticator app. 3\. Scan the QR code again and enter the latest 6-digit code. 4\. Submit the code before it expires. If the issue persists, contact our [Support team](https://respond.io/contact). Share this article [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/user-account/profile)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/user-account/profile)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/user-account/profile)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/user-account/profile) ## Related articles 👩‍💻 * [NotificationsLearn all you need to know about notifications on the platform. ](/help/user-account/notifications) * [Resetting your PasswordLearn how to reset your password when you forget your login details. ](/help/user-account/resetting-your-password) * [User Activity StatusLearn how to set your User Activity Status on the platform. ](/help/user-account/user-activity-status) Can't find what you're looking for? 🔎 [Contact Support](/contact-us) 2026-10-12T09:29:37.931Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"Learn how to manage your User profile on the respond.io platform.","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg","name":"Joshua Lim","url":"https://respond.io/author"},"dateCreated":"2025-01-28T05:46:23.000Z","dateModified":"2026-08-15T11:35:07.875Z","datePublished":"2025-01-28T05:46:23.000Z","headline":"Profile","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/2szXunlrBuqFA9A8wAQJ4o/3029ad11514468aa5c48f18f182fead6/image.png","mainEntityOfPage":"https://respond.io/help/user-account","publisher":{"@id":"https://respond.io/#organization"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/2szXunlrBuqFA9A8wAQJ4o/3029ad11514468aa5c48f18f182fead6/image.png","url":"https://respond.io/help/user-account/profile"},{"@context":"https://schema.org","@id":"https://respond.io/help/user-account/profile#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/help"},{"@type":"ListItem","position":2,"name":"Product","item":"https://respond.io/help/product"},{"@type":"ListItem","position":3,"name":"User Account","item":"https://respond.io/help/user-account"},{"@type":"ListItem","position":4,"name":"Profile","item":"https://respond.io/help/user-account/profile"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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