---
description: Learn about the configuration, use cases and how it works when implementing the Close Conversation Step.
title: Step: Close Conversation
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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4. Step: Close Conversation

# Step: Close Conversation

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg)

Joshua Lim

· 04 Apr 2025

less than a minute read

This Step closes a conversation with the Contact.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3BEpMgsxvSnzNAvcdtzG3s/5382335dd9fd75ee4c77693b4083f019/image.png?fm=avif&w=1000) 

## Configuration

Both configurations in the Close Conversation step are optional but might prove useful for documentation or analytics. The two configurations are: 

* **Conversation Category:** Users can select the appropriate category from the available options in Closing Notes on the platform.
* **Summary:** This provides a summary of the conversation.

## How It Works

When triggered, the conversation with the Contact will close. If the conversation category and summary are configured, the conversation will close with the Closing Notes appended.

## Suggested Use Cases

* [Manage Spam](https://respond.io/help/inbound-conversations/managing-spam): Use the close conversation step to automatically close conversations once the Contact has been determined as spam by the workflow.

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## 

Related articles 👩‍💻

* [Step: Update LifecycleLearn about best practices, use cases and how it works when implementing the Update Lifecycle Step. ](/help/workflows/step-update-lifecycle)
* [Step: Send Conversions API EventLearn about the configuration, how it works, best practices and more when implementing the Send Conversions API Event step. ](/help/workflows/step-send-conversions-api-event)
* [How to Avoid Workflow LoopsLearn how to prevent workflow loops that cause unnecessary repetitions, system overload, and delays. ](/help/workflows/how-to-avoid-workflow-loops)
* [Step: Send TikTok Lower Funnel EventLearn about the best practices, use cases and how it works when implementing the Send TikTok Lower Funnel Event Step. ](/help/workflows/step-send-tiktok-lower-funnel-event)
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2025-12-05T03:58:34.214Z

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