---
description: Learn about the configuration, how it works and use cases when implementing the Update Contact Tag Step.
title: Step: Update Contact Tag
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

[New🌍 WhatsApp API Calling is now available globally! Start making calls with respond.io today. Learn more![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](/whatsapp-business-calling-api)

Help me with... ⌘ 

1. [All Collections >](/help)
2. [ Product >](/help/product)
3. [ Workflows >](/help/workflows)
4. Step: Update Contact Tag

# Step: Update Contact Tag

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/2Y6LIr15mC1nj8MgftMVT5/6ffeea71593277f0fc29dafd1c1de9b9/Serene_Avatar.svg)

Shing-Yi Tan

· 04 Apr 2025

less than a minute read

The Step adds or removes a Contact's Tag. Select the required action from the **Action** drop-down. Click the plus icon to select the desired Tag(s) from the **Tags** field. Similarly, click the cross icon to remove the Tag from the Step.

> In the search bar, if you enter a Tag name that does not exist, the option to create a new Tag appears. Learn more about adding Tags [here](https://respond.io/help/workspace-settings/workspace-settings-tags#creating%5Ftags). 

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7CdXc9LOEnxs5qBx1PPwOk/dab16f26fcf7a7806263569657c4d986/untitled-16.gif?fm=avif&w=1000) 

## Configuration

There are two key configurations in this step:

* **Action**: Select either Add Tag or Remove Tag as a condition for the Tag.
* **Tag**: Choose the Tag from the dropdown menu or type its name to specify it.

## How It Works

When the Workflow is triggered, the Contact Tag in this step will be updated with the value you have defined.

## Suggested Use Cases

* [Managing Spam](https://respond.io/help/inbound-conversations/managing-spam): Allow your support agents to mark Contacts with a SPAM tag using a shortcut button and filter spam Contacts in your Inbound Conversations Workflow. This saves time by eliminating the need for agents to deal with spam Contacts.
* [Create Automated Chat Menus](https://respond.io/help/inbound-conversations/create-automated-chat-menus): Improve support availability by automating common inquiries, adding Tags to Contacts to distinguish their journeys and preferences, and directing Contacts to agents as needed.

Share this article

[![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/workflows/step-update-contact-tag)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/workflows/step-update-contact-tag)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/workflows/step-update-contact-tag)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/workflows/step-update-contact-tag)

## 

Related articles 👩‍💻

* [Step: Update LifecycleLearn about best practices, use cases and how it works when implementing the Update Lifecycle Step. ](/help/workflows/step-update-lifecycle)
* [Step: Send Conversions API EventLearn about the configuration, how it works, best practices and more when implementing the Send Conversions API Event step. ](/help/workflows/step-send-conversions-api-event)
* [How to Avoid Workflow LoopsLearn how to prevent workflow loops that cause unnecessary repetitions, system overload, and delays. ](/help/workflows/how-to-avoid-workflow-loops)
* [Step: Send TikTok Lower Funnel EventLearn about the best practices, use cases and how it works when implementing the Send TikTok Lower Funnel Event Step. ](/help/workflows/step-send-tiktok-lower-funnel-event)
* [Step: Add Google Sheets RowLearn about the configuration, best practices and use cases for implementing the Add Google Sheets Row Step. ](/help/workflows/step-add-google-sheets-row)

Can't find what you're looking for? 🔎

[Contact Support](/contact-us)

2025-12-05T03:58:34.792Z

help

```json
[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"Learn about the configuration, how it works and use cases when implementing the Update Contact Tag Step.","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/2Y6LIr15mC1nj8MgftMVT5/6ffeea71593277f0fc29dafd1c1de9b9/Serene_Avatar.svg","name":"Shing-Yi Tan","url":"https://respond.io/author"},"dateCreated":"2024-07-11T05:42:46.000Z","dateModified":"2025-04-04T09:56:42.425Z","datePublished":"2024-07-11T05:42:46.000Z","headline":"Step: Update Contact Tag","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/7CdXc9LOEnxs5qBx1PPwOk/dab16f26fcf7a7806263569657c4d986/untitled-16.gif","mainEntityOfPage":"https://respond.io/help/workflows","publisher":{"@type":"Organization","logo":"https://respond.io/favicon/favicon.svg","name":"respondio"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/7CdXc9LOEnxs5qBx1PPwOk/dab16f26fcf7a7806263569657c4d986/untitled-16.gif","url":"https://respond.io/help/workflows/step-update-contact-tag"},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","name":"Help","item":"https://respond.io/help","position":1},{"@type":"ListItem","name":"Product","item":"https://respond.io/help/product","position":2},{"@type":"ListItem","name":"Workflows","item":"https://respond.io/help/workflows","position":3},{"@type":"ListItem","name":"Step: Update Contact Tag","item":"https://respond.io/help/workflows/step-update-contact-tag","position":4}]}]
```
