---
description: Learn how to set up and configure AI Prompts.
title: AI Prompts
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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4. AI Prompts

# AI Prompts

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Shing-Yi Tan

· 03 Jul 2025

less than a minute read

AI Prompts let you tweak how your replies are written. Out-of-the-box, AI Prompt comes with four built-in options; you can also create up to four custom prompts. Once enabled, these prompts are available directly in the Messaging Console in your Inbox.

> At least one prompt must always remain enabled.

## Accessing AI Prompts

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/O8izauZqyxKKcGt1prEgz/980e5e3fc4fcdc93b35cad8b1f3b81cc/ai-prompts.png?fm=jpg&q=80&w=640) 
1. From **Workspace** **Settings**, click **AI Prompts** (under Inbox Settings).  
> AI Prompts used to previously be under “Respond AI” in Workspace Settings.
2. You’ll see the **Quick Prompts** list. You can toggle each one ON/OFF to control availability in the Messaging Console.

## Default Prompts

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/fpJuL336lFXzp2huFauOH/e7a3b358fe5043d1f9d0d41c7363aa54/default-ai-prompts.png?fm=jpg&q=80&w=640) 

By default, these four built-in prompts are enabled and ready to use:

* **Change Tone** – Make your text sound more professional, friendly, empathetic, or straightforward.
* **Translate** – Automatically translate the text to your chosen language.
* **Fix Spelling & Grammar** – Correct punctuation, spelling, and grammatical errors.
* **Simplify Language** – Make the text clearer and more legible.

## Custom Prompts

You can create up to four custom prompts with exactly the behavior you want:

### Creating a Custom Prompt

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4VvyoV9RSAErpmz7Bub9qM/f7aba3f1e9888647dad3ca32535629d7/custom-prompt.png?fm=jpg&q=80&w=640) 
1. Click **Add AI Prompt**.
2. In the **New Prompt** dialog:  
   * **Prompt Name**: Enter a name (e.g., “Make Concise”).  
   * **Prompt Action**: Describe the transformation (e.g., “Make the sentence shorter and concise”).
3. Click **Save**.  
   * If you already have four custom prompts, you must **delete** at least one to add a new one.  
   * Built-in (default) prompts cannot be deleted.

### Editing a Custom Prompt

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5GKuhkYjPU1zA4UOIhnxf9/b0819f81887f5731d7d09dde819134d0/editing-custom-prompt.png?fm=jpg&q=80&w=640) 
1. Next to your custom prompt, click **Edit**.
2. Modify the **Prompt Name** and/or **Prompt Action**.
3. Click **Save** to apply changes.

### Deleting a Custom Prompt

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/VJ3VQrTzJamNhtCI7cR3J/c13eb4a1fde745d4cc7a19718963be50/delete-prompt.png?fm=jpg&q=80&w=640) 
1. Click **Delete** next to the custom prompt you no longer need.
2. Confirm deletion in the pop-up dialog.  
   * Deleting a prompt removes it permanently.  
   * If you only want to temporarily hide a prompt, toggle it OFF in the Quick Prompts list.

### Enabling/Disabling Prompts

* **Enable**: This allows AI Prompts to appear in the messaging console in the Inbox mobule.
* **Disable**: This hides AI Prompts from Agents in the Inbox module.

### Using AI Prompts in the Inbox module

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6yngtMu6Sd2daLpmfeh5jT/7d303fe762608a2be0c03a90a9507d5f/inbox-ai-prompts.png?fm=jpg&q=80&w=640) 

Once you enable a prompt:

1. **Open a conversation** in the Inbox module.
2. Type your draft reply.
3. Select AI Prompts.
4. Choose one of your active prompts from the list (built-in or custom).
5. AI will immediately rewrite your draft according to that prompt’s instruction.
6. Send the revised message.

### Best Practices & Tips

* **Always keep at least one prompt enabled** so Agents can quickly adjust tone or grammar.
* **Name custom prompts clearly** (e.g., “Emphasize Features” or “Sound More Empathetic”) so Agents know exactly what to expect.
* **Regularly review your prompts**: if your needs change (e.g., new branding or policy), update or delete old custom prompts.
* **Combine with Knowledge Sources**: while AI Prompts only affect how text is worded, pairing them with AI Assist ensures accuracy plus stylistic consistency.

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## 

Related articles 👩‍💻

* [CallsLearn how to manage call configurations for your connected Call Channels. ](/help/workspace-settings/calls)
* [AI AssistLearn how to set up and configure AI Assist. ](/help/workspace-settings/ai-assist)
* [LifecycleLearn how to track and manage Contacts throughout your sales process on our platform. ](/help/workspace-settings/workspace-settings-lifecycle)
* [Contact ImportLearn how to import, review, and manage data in the platform. ](/help/workspace-settings/data-import)
* [Data ExportExport data from the Workspace to perform in-depth analyses. ](/help/workspace-settings/data-export)

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2025-12-05T03:58:00.438Z

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