---
description: Learn how to manage call configurations for your connected Call Channels.
title: Calls
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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1. [All Collections >](/help)
2. [ Product >](/help/product)
3. [ Workspace Settings >](/help/workspace-settings)
4. Calls

# Calls

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg)

Joshua Lim

· 04 Dec 2025

less than a minute read

## Getting here

Go to **Workspace setting** \> **Inbox settings** \> **Calls**

## Workspace Call Settings

Manage all call-related settings and configurations for your Workspace.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GuwgHiZOTAUsgYYOOC89k/57a75532640ef70281a7cc30d08cbd1e/callsettings1.png?fm=jpg&q=80&w=1200&fl=progressive)

### Enable call recording

Turn on call recording to track and review call quality. Recordings appear in **Reports: Calls** and in the **Contact Drawer → Calls tab**.

Choose your preferred mode:

* **Manual recording**: Agents and Managers can start, pause, and stop recordings during calls.
* **Automatic recording**: Calls are recorded automatically. Only Managers/Owners can pause or resume. Agents cannot stop recordings.

> Please review your local call recording regulations before enabling this feature.

### Enable call transcript and AI call summary

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7tXBclQs8TKDeVMGdSqV3d/2d82c8754f6bd23199490dc508bc1c29/enable_call_transcript_and_ai_call_summary.png?fm=jpg&q=80&w=1200&fl=progressive)

The **Call Transcript & AI Call Summary** option becomes available once **Call Recording** is enabled, and is turned on by default.

When enabled:

* A **call transcript** is automatically generated after each recorded call ends.
* An **AI call summary** is also generated from the transcript.
* You can view, copy, and download transcripts and summaries.

If you disable this option later:

* No new transcripts or summaries will be generated.
* Previously generated **transcripts** remain accessible for up to **1 year** for Telnyx calls (other Channels follow their provider’s storage policies).
* Previously generated **AI call summaries** remain accessible.

## Connected Call Channels

This section lists all connected Channels that support calling. From here, you can enable or disable calling for each Channel, and access individual Channel settings.

* **Manage**: Opens the individual Channel’s settings page (Calls tab).
* **Enable calling**: Turns on calling for a Channel that supports it.
* **\+ Connect new Call Channel**: Opens the Channel Gallery (Calls tab) in a new tab, where you can connect a new call-capable Channel.

## FAQ and troubleshooting

### Why does call recording playback sound like voices are coming from different speakers?

When call recording is enabled, the agent’s audio is recorded on the **right channel** and the contact’s audio on the **left channel**.

This is the **expected behavior**, based on Telnyx’s recording structure, which separates participants to ensure accurate speaker identification in transcripts.

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## 

Related articles 👩‍💻

* [AI PromptsLearn how to set up and configure AI Prompts. ](/help/workspace-settings/ai-prompts)
* [AI AssistLearn how to set up and configure AI Assist. ](/help/workspace-settings/ai-assist)
* [LifecycleLearn how to track and manage Contacts throughout your sales process on our platform. ](/help/workspace-settings/workspace-settings-lifecycle)
* [Contact ImportLearn how to import, review, and manage data in the platform. ](/help/workspace-settings/data-import)
* [Data ExportExport data from the Workspace to perform in-depth analyses. ](/help/workspace-settings/data-export)

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2025-12-05T03:57:58.584Z

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