--- description: Under the Channel workspace settings section, you can edit and manage Channels connected to your Workspace. title: Channels image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [NewWe just raised $62.5M in Series B! 🎉 What it means for you![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) Help me with... ⌘ 1. [All Collections >](/help) 2. [ Product >](/help/product) 3. [ Workspace Settings >](/help/workspace-settings) 4. Channels # Channels ## Getting Here > This setting is accessible to Owners and Managers only. Go to **Workspace Settings** \> Select **Channels** to view all Channels connected to your chosen Workspace. > Type the Channel name in the search bar to find it. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3cjdYkGR1Q7TxSXy7gcooC/f1b8ca55d1f3912bfeceb2dba72961f2/workspaces-channels.gif?fm=avif&w=1000) On this page, you can: * [Connect a Channel](https://respond.io/help/workspace-settings/channels#adding%5Fnew%5Fchannels) * [Manage Channels](https://respond.io/help/workspace-settings/channels#configure%5Fchannel) * [Delete a Channel](https://respond.io/help/workspace-settings/channels#deleting%5Fa%5Fchannel) ## Connect a Channel Only Owners can connect Channels. 1. On the **Channels** page, click **Add Channels**. 2. Select a Channel and click **Connect**. For details, visit the [Messaging Channels](https://respond.io/help/channels/channels-overview) page. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2w2friv30laRa87T1vXVoE/e48b69e06bd3e91cbcbbdeec388ce2d6/workspaces-cc-2.gif?fm=avif&w=1000) ## Managing Channels To manage a Channel, click **Manage** on the Channel's thumbnail. Each Channel provides a different set of functions and the functions: ### Configure a Channel Edit settings such as the Channel name and other Channel-specific options. Click Save Changes to apply updates. #### Deleting a Channel Click **Delete Channel** and follow the prompts. * Contacts remain but cannot be reached via the deleted Channel. * Deleting a Channel also removes all configurations permanently. For details on specific Channels: * [Facebook Messenger](https://respond.io/help/facebook-messenger/facebook-messenger-quick-start#what%5Fhappens%5Fwhen%5Fi%5Fdelete%5Fa%5Ffacebook%5Fchannel) * [WhatsApp](https://respond.io/help/whatsapp/whats-app-business-api-channel-configuration#what%5Fhappens%5Fwhen%5Fi%5Fdelete%5Fmy%5Fwhats%5Fapp%5Fchannel) * [Telegram](https://respond.io/help/telegram/telegram#what%5Fhappens%5Fwhen%5Fi%5Fdelete%5Fa%5Ftelegram%5Fchannel) Deleting a Facebook, WhatsApp, or Telegram Channel will not remove your Contacts or chat history. ### Acquiring Contacts from Facebook You can send private replies to users who comment on a post on your page to make them Contacts on respond.io. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/qYB1mgZSJAFvmbzdnKeWS/8dd1d140dbbc1992ca515fc4b36b94cc/workspaces-fb.png?fm=avif&w=1000) > **Tip:** Learn more about [acquiring Contacts from Facebook comments here](https://respond.io/help/facebook-messenger/private-replies). ### Creating a Chat Menu You can create a persistent chat menu on your facebook page. This menu is always visible and can include key business features like business hours, locations, and products in a Messenger conversation. When a user selects an item, you have 24 hours to respond via the messaging window. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4HgcS61oZrVnGxMgLG1qb0/e86aa0005d6d110c00a9c29953038032/screenshot-2024-09-10-at-11-36-38-am.png?fm=avif&w=1000) To add a chat menu, click **Add Button** and select an option from the menu that opens. | Option | Description | | ------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Payload | A payload option directly sends a message with the button name as the message text. On the respond.io platform, the specified payload value will be received instead. The payload value is useful for creating specific Triggers for Automations. | | URL | A URL option sends the contact to the specified URL field when pressed. The webpage will be opened in a new tab. | Provide the information in the fields that display and click **Save Menu** when you are done. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3ytVCjCqKakXZn19xBoDVG/2aa7ad0dff7f92444e3b7e124584abd7/screenshot-2024-09-10-at-12-26-26-pm.png?fm=avif&w=1000) > You can always rearrange buttons by clicking and dragging them around using the rearrange icon button on the left. To delete unwanted buttons, simply press the delete button 🗑. > Some Channels limit the number of buttons displayed. Once the limit is reached, you can't add more buttons. #### Allowing User Input Some Channels have an option to disable user input. If you wish to restrict users to only using the chat menu options to interact with you, uncheck the **Allow User Input** option. Unchecking this option will remove the chat message bar and prevent your audience from composing and sending their own messages. > It is recommended that you keep the **Allow User Input** checkbox selected, as disabling it restricts interaction with your audience. ### Troubleshooting If you are having issues with Channels on the platform, e.g., no incoming messages even though Channel is connected, click the **Troubleshoot** link of the channel and follow the instructions provided. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3Ev4hw20Wtc2g7rAAu5PcG/992ea821b889749c36f4b470485762f7/screenshot-2024-09-10-at-11-15-47-am-1.png?fm=avif&w=1000) > Issues with Channels like Facebook and WeChat can be resolved quickly by just pressing **Refresh Permission** in the Channel Troubleshooting. Find out more information on messaging channels with the link below: * [Messaging Channels](https://respond.io/help/channels) Share this article [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/workspace-settings/channels)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/workspace-settings/channels)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/workspace-settings/channels)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/workspace-settings/channels) ## Related articles 👩‍💻 * [AI AssistLearn how to set up and configure AI Assist. ](/help/workspace-settings/ai-assist) * [AI PromptsLearn how to set up and configure AI Prompts. ](/help/workspace-settings/ai-prompts) * [CallsLearn how to manage call configurations for your connected Call Channels. ](/help/workspace-settings/calls) * [Contact FieldsCreate and manage Contact Fields to save additional information about your contacts. ](/help/workspace-settings/contact-fields) * [Conversations Learn how to configure conversation closure settings in your Workspace — including auto-close, AI-generated closing notes, and conversation categories. ](/help/workspace-settings/conversations) Can't find what you're looking for? 🔎 [Contact Support](/contact-us) 2026-10-16T08:04:03.076Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"Under the Channel workspace settings section, you can edit and manage Channels connected to your Workspace.","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4IHLTWbmWN0uXBc5x4jthC/59252fcdb357304ce07be76043047b7a/Susan_Swier_Avatar.svg","name":"Susan Swier","url":"https://respond.io/author/susan-swier"},"dateCreated":"2025-01-28T04:06:27.000Z","dateModified":"2026-10-09T03:18:35.608Z","datePublished":"2025-01-28T04:06:27.000Z","headline":"Channels","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/3cjdYkGR1Q7TxSXy7gcooC/f1b8ca55d1f3912bfeceb2dba72961f2/workspaces-channels.gif","mainEntityOfPage":"https://respond.io/help/workspace-settings","publisher":{"@id":"https://respond.io/#organization"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/3cjdYkGR1Q7TxSXy7gcooC/f1b8ca55d1f3912bfeceb2dba72961f2/workspaces-channels.gif","url":"https://respond.io/help/workspace-settings/channels"},{"@context":"https://schema.org","@id":"https://respond.io/help/workspace-settings/channels#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/help"},{"@type":"ListItem","position":2,"name":"Product","item":"https://respond.io/help/product"},{"@type":"ListItem","position":3,"name":"Workspace Settings","item":"https://respond.io/help/workspace-settings"},{"@type":"ListItem","position":4,"name":"Channels","item":"https://respond.io/help/workspace-settings/channels"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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