---
description: Get a general overview of available Workspace settings and how to use them.
title: Managing a Workspace
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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4. Managing a Workspace

# Managing a Workspace

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4IHLTWbmWN0uXBc5x4jthC/59252fcdb357304ce07be76043047b7a/Susan_Swier_Avatar.svg)

Susan Swier

· 04 Apr 2025

less than a minute read

## Getting Here

> Workspace Settings are accessible by Owners and Managers only!

This module can be accessed from the side navigation menu under the menu item, Settings > Workspace Settings.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7bVq20khqBR7RLPEcKfdn1/dde713d1b074b49d0fbb43b302678a5d/workspaces.gif?fm=avif&w=1000) 

A Workspace is an independent sub-account within the Organization's account. Each Workspace has its own database, Users, Channels and settings, among others. This Module allows you to manage your Workspace Settings. From here, you can:

* [Configure the User Inactivity Timeout period](https://respond.io/help/workspace-settings/settings-general#configuring%5Fuser%5Finactivity%5Ftimeout)
* [Connect the workspace to Messaging Channels and Integrations](https://respond.io/help/workspace-settings/channels)
* Manage [Users](https://respond.io/help/workspace-settings/users) and [Teams](https://respond.io/help/workspace-settings/teams) within the Workspace
* Manage [Contact Fields](https://respond.io/help/workspace-settings/contact-fields#adding%5Fa%5Fnew%5Fcustom%5Ffield)
* Manage [Snippets](https://respond.io/help/workspace-settings/snippets)
* Manage [Files](https://respond.io/help/workspace-settings/files)

> Changes and edits are saved automatically.

## Understanding When to Use Multiple Workspaces or Organizations

When managing a Workspace, it is important to understand whether your business needs multiple Workspaces within a single Organization or multiple Organizations. This decision depends on the degree of operational independence required:

### When to Use Multiple Workspaces in One Organization

* Manage User access levels independently for different teams or departments.
* Configure unique AI knowledge sources to suit specific use cases.

This setup works best for teams or departments that share a subscription and broader organizational settings but need operational separation.

### When to Use Multiple Organizations

* Manage subscriptions (e.g., Monthly Active Contacts and User seats) independently.
* Set up separate billing for WhatsApp Business API (WABA) fees.
* Fully segregate User access levels and security settings (e.g., Single Sign-On).
* Create entirely independent AI knowledge sources.

Multiple Organizations are ideal for businesses needing operational autonomy, such as franchises, subsidiaries, or distinct business units.

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## 

Related articles 👩‍💻

* [CallsLearn how to manage call configurations for your connected Call Channels. ](/help/workspace-settings/calls)
* [AI PromptsLearn how to set up and configure AI Prompts. ](/help/workspace-settings/ai-prompts)
* [AI AssistLearn how to set up and configure AI Assist. ](/help/workspace-settings/ai-assist)
* [LifecycleLearn how to track and manage Contacts throughout your sales process on our platform. ](/help/workspace-settings/workspace-settings-lifecycle)
* [Contact ImportLearn how to import, review, and manage data in the platform. ](/help/workspace-settings/data-import)

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2025-12-05T03:58:31.637Z

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