---
description: Under General Workspace settings, configure your workspace name, timeout settings and timezone.
title: General info 
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---

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# General info 

![Avatar](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg)

Joshua Lim

· 01 Jul 2025

less than a minute read

## Getting Here

> This setting is accessible to **Owners**, and to **Managers** with the required permissions.

You can access it from the **Settings** navigation menu, under **Workspace Settings → General info**.

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4OR8Tjnect4sg942mmj5yo/efc306fec75cc56ec5912a7dc93b2e3d/workspace-general.gif?w=480) 

## Configuring User Inactivity Timeout

The **User Inactivity Timeout** setting allows you to configure how long a user can remain idle on the platform before their status is automatically changed to **Offline**.

You can set the timeout period between **1 minute** and **60 minutes**.

## Setting a Workspace’s Timezone

The **Time Zone** setting applies to the workspace you are configuring. It affects how workspace data is displayed in Reports, Dashboards, and View Filters.

Changes are saved automatically as you update the setting.

## Configuring the Weekly Recap Email

The **Weekly Recap Email** provides a summary of your workspace’s **Conversations** and **Lifecycle** performance. It is delivered to selected recipients every **Monday** at **9:00 AM** in their local timezone.

By default, this setting is enabled for all new Workspaces. The email will only be sent if relevant data is available—no email is sent if all tracked metrics are zero.

**The tracked metrics consist of:**

* **Customer Won:** Number of customers entering the Won stage, with a conversion rate (Won customers ÷ total Contacts entering the Lifecycle)
* **Customer Lost:** Number of customers entering the Lost stage, with a drop-off rate (Lost customers ÷ total Contacts entering the Lifecycle)
* **Opened conversations** from new and returning Contacts
* **Average first response time**, including the percentage of Contacts who received a reply in under 10 minutes.

### Managing Recipients

You can choose which users should receive the weekly email:

* **Owners** are automatically included in the recipient list and updated if their role changes.
* **Managers** can be manually added or removed.
* **Agents** are not eligible to receive the email and will not appear in the list.

To configure recipients:

1. Use the **Recipient** dropdown.
2. Select users from the list.
3. Selected names will appear as tags.
4. Changes are saved automatically.

### Unsubscribing

Recipients can change their preferences anytime by clicking on the link in the email footer.

If a Manager without Workspace Settings permission clicks this link, they will be redirected to the platform’s default landing page.

## Legacy: Configuring How Conversations Open (Deprecated)

The option to configure how conversations are opened was available to users with legacy data (older workflows and processes based on previous behavior). If you do not see this option, it means it no longer applies to your workspace.

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## 

Related articles 👩‍💻

* [CallsLearn how to manage call configurations for your connected Call Channels. ](/help/workspace-settings/calls)
* [AI PromptsLearn how to set up and configure AI Prompts. ](/help/workspace-settings/ai-prompts)
* [AI AssistLearn how to set up and configure AI Assist. ](/help/workspace-settings/ai-assist)
* [LifecycleLearn how to track and manage Contacts throughout your sales process on our platform. ](/help/workspace-settings/workspace-settings-lifecycle)
* [Contact ImportLearn how to import, review, and manage data in the platform. ](/help/workspace-settings/data-import)

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2025-12-05T03:58:31.417Z

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