---
description: Pelajari bagaimana Agen AI menambahkan komentar internal di respond.io untuk berbagi konteks, menandai rekan tim, dan memfasilitasi serah terima yang lancar.
title: Aksi Agen AI: Tambahkan komentar
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

[BaruKami baru saja meraih pendanaan Seri B sebesar US$62,5 juta! 🎉 Apa artinya bagi Anda![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b)

Bantu saya dengan... ⌘ 

1. [All Collections >](/id/help)
2. [ Produk >](/id/help/product)
3. [ Agen AI >](/id/help/ai-agents)
4. [ Tindakan Agen AI >](/id/help/ai-skills)
5. Aksi Agen AI: Tambahkan komentar

# Aksi Agen AI: Tambahkan komentar

Agen AI dapat menambahkan **komentar internal** dalam percakapan untuk berbagi konteks dengan tim Anda — seperti ringkasan singkat, detail penting, atau alasan eskalasi — sehingga agen manusia tidak perlu membaca seluruh riwayat obrolan.

Komentar juga dapat menyertakan **@mentions** untuk memberi tahu pengguna ruang kerja tertentu (penyebutan tim dan penyebutan Agen AI belum didukung). Contoh:

```html
- Jika Anda mengeskalasikan ke agen manusia, tambahkan komentar internal yang merangkum masalah, apa yang sudah dilakukan, dan tandai @Jane Doe.
- Kemudian tugaskan percakapan kepada @Support Team.
```

## Kapan digunakan

Gunakan tindakan ini ketika Anda ingin Agen AI:

* Tinggalkan **catatan penyerahan** sebelum menugaskan/mengeskalasi ke agen manusia
* Tandai detail penting (misalnya niat, urgensi, persyaratan)
* Tandai rekan tim saat kondisi tertentu terpenuhi

## Praktik terbaik

* Buat komentar **singkat dan mudah dipindai** (mis. niat + konteks + langkah berikutnya yang disarankan).
* Jelaskan secara eksplisit **kapan** komentar harus ditambahkan (mis. "sebelum menugaskan", "ketika pelanggan meminta agen manusia", "ketika masalah bersifat mendesak").
* Jika Anda ingin memberi tahu rekan, **@mention pengguna ruang kerja yang tepat**.
* Di Laporan, komentar Agen AI dilacak seperti komentar pengguna. Jika tersedia, komentar akan muncul di bawah **nama Agen AI** daripada pengguna manusia.

## Keterbatasan

* **Agen AI hanya dapat @mention pengguna ruang kerja di komentar.** Mereka belum bisa @mention tim atau Agen AI lain, jadi selalu tandai orang tertentu jika Anda membutuhkan perhatian seseorang.
* **Komentar internal Agen AI dibatasi hingga 2.000 karakter.**

Perlu bantuan dengan Agen AI Anda?

Tim Dukungan kami siap membantu Anda kapan saja.

[ Dapatkan dukungan ](https://rspd.link/contact)

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## 

Artikel terkait 👩‍💻

* [Tindakan Agen AI: Tugaskan ke agen atau timPelajari bagaimana Agen AI menugaskan percakapan kepada agen, tim, atau Agen AI lain di respond.io, termasuk metode penugasan, perilaku penyerahan, dan keterbatasan utama. ](/id/help/ai-skills/ai-skill-assign-to-agent-or-team)
* [Aksi Agen AI: Tutup percakapanPelajari cara kerja aksi Tutup percakapan untuk Agen AI di respond.io, termasuk cara memicunya, menerapkan catatan penutup, dan menangani ringkasan. ](/id/help/ai-skills/ai-skill-close-conversations)
* [Tindakan Agen AI: Menangani PanggilanPelajari bagaimana Agen AI menangani panggilan masuk di respond.io, termasuk perilaku suara, opsi pengaturan, dan keterbatasan utama. ](/id/help/ai-skills/ai-skill-handle-calls)
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* [Aksi Agen AI: Picu alur kerjaPelajari bagaimana Agen AI memicu alur kerja yang sudah ada di respond.io untuk menjalankan otomatisasi dan integrasi lanjutan. ](/id/help/ai-skills/ai-skill-trigger-workflow)

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2026-10-02T10:05:38.504Z

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