---
description: Secara otomatis mengirim pesan pribadi kepada pengguna yang mengomentari Postingan Facebook Anda.
title: Balasan Pribadi Facebook
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

[BaruKami baru saja meraih pendanaan Seri B sebesar US$62,5 juta! 🎉 Apa artinya bagi Anda![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b)

Bantu saya dengan... ⌘ 

1. [All Collections >](/id/help)
2. [ Saluran >](/id/help/channels)
3. [ Facebook Messenger >](/id/help/facebook-messenger)
4. Balasan Pribadi Facebook

# Balasan Pribadi Facebook

[Balasan Pribadi Facebook](https://developers.facebook.com/docs/messenger-platform/discovery/private-replies/) memungkinkan pesan pribadi dikirim secara otomatis dari Halaman Facebook Anda kepada pengguna yang mengomentari salah satu kiriman di halaman tersebut.

Jika pengguna Facebook membalas pesan otomatis ini, balasannya akan ditampilkan di Platform dan jika ini adalah pertama kalinya pengguna Facebook mengirimi Anda pesan, mereka akan menjadi Kontak.

> Pengguna Facebook yang mengomentari unggahan Anda hanya akan menjadi kontak saat mereka menanggapi pesan langsung.

> **Peringatan:** Iklan tidak didukung untuk Balasan Pribadi Facebook.

## Mengonfigurasi Balasan Pribadi

1. Navigasi ke **Pengaturan** \> **Saluran**
2. Temukan Saluran Messenger Anda,klik **Kelola**.
3. Pilih **Balasan Pribadi**  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4RP9vAEM2dbmDdZRF2DhE5/685efd0756a605cd6e8b456fac300025/Screenshot_2025-04-18_at_11.31.45_AM.png?fm=jpg&q=80&w=1200&fl=progressive)
4. **Konfigurasikan pengaturan untuk** melacak komentar di bawah kiriman apa pun atau kiriman tertentu.
5. Jika Anda memilih untuk melacak komentar pada postingan tertentu, Anda harus menentukan postingan yang akan dilacak.
6. Tambahkan pesan balasan otomatis untuk dikirim ke Kontak yang berinteraksi dengan kiriman tersebut.
7. Klik **Simpan** untuk menyimpan konfigurasi Anda.

Platform sekarang akan melacak setiap komentar baru yang dibuat dan secara otomatis mengirimkan pesan ke pengguna baru.

## Melihat kiriman asli

Ketika seorang Kontak membalas Balasan Pribadi, peristiwa Kontak di Inbox menampilkan hyperlink **COMMENTS**. Klik untuk membuka kiriman Facebook asli.

![Facebook - peristiwa Kontak yang menampilkan hyperlink COMMENTS](https://assets2-proxy.respond.io/ph8r57dk1q9w/6RbINdlvdsCwPE5ltm2jNh/3fdf5d86d344feb3dd2e6dfb9071f8c5/Facebook-comments_hyperlink.png?fm=jpg&q=80&w=994&fl=progressive)

> **Catatan:** Hyperlink **COMMENTS** hanya muncul pada Balasan Pribadi yang dibuat setelah fitur ini dirilis. Balasan Pribadi yang sudah ada tidak akan menampilkannya.

## Aturan kelayakan untuk Balasan Pribadi Facebook

Balasan pribadi tunduk pada aturan Meta dan hanya akan dikirim jika semua kondisi berikut terpenuhi:

* Setiap pos atau komentar hanya dapat menerima **satu balasan pribadi**.
* Balasan pribadi harus dikirim **dalam waktu 7 hari** dari pos atau komentar asli.
* Komentar harus dibuat oleh **pengguna ke permukaan Halaman**.
* Jika pengguna telah memblokir pesan dari Halaman, atau jika Halaman telah menonaktifkan pengiriman pesan, balasan pribadi tidak akan berfungsi.

Untuk lebih jelasnya, lihat [dokumentasi resmi Meta](https://developers.facebook.com/docs/messenger-platform/discovery/private-replies/).

Bagikan artikel ini

[![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/facebook-messenger/private-replies)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/facebook-messenger/private-replies)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/facebook-messenger/private-replies)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/facebook-messenger/private-replies)

## 

Artikel terkait 👩‍💻

* [Plugin Obrolan FacebookPelajari cara menambahkan Plugin Obrolan Pelanggan Facebook ke situs web Anda. ](/id/help/facebook-messenger/facebook-chat-plugin)
* [Template Pesan FacebookPelajari lebih lanjut tentang Template Pesan Facebook, mengapa mereka menggantikan Tag Pesan di respond.io, dan cara menggunakannya untuk mengirim pesan utilitas yang sesuai di luar jendela 24 jam Messenger sesuai kebijakan terbaru Meta. ](/id/help/facebook-messenger/facebook-message-templates)
* [Ikhtisar Facebook MessengerDapatkan gambaran umum tentang saluran Facebook Messenger dan kemampuannya. ](/id/help/facebook-messenger/facebook-messenger-overview)
* [Mulai Cepat Facebook MessengerHubungkan Halaman Facebook untuk mengobrol dengan pelanggan melalui Facebook Messenger. ](/id/help/facebook-messenger/facebook-messenger-quick-start)
* [Panggilan MessengerPelajari cara menggunakan Panggilan Messenger untuk menerima dan melakukan panggilan. ](/id/help/facebook-messenger/messenger-call)

Tidak dapat menemukan yang Anda cari? 🔎

[Hubungi Dukungan](/id/contact-us)

2026-10-12T09:30:11.692Z

help

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