--- description: Pelajari cara mengelola konfigurasi panggilan untuk Saluran Panggilan yang terhubung. title: Panggilan image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [BaruKami baru saja meraih pendanaan Seri B sebesar US$62,5 juta! 🎉 Apa artinya bagi Anda![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) Bantu saya dengan... ⌘ 1. [All Collections >](/id/help) 2. [ Produk >](/id/help/product) 3. [ Pengaturan Ruang Kerja >](/id/help/workspace-settings) 4. Panggilan # Panggilan ## Sampai di sini Buka **Pengaturan Ruang Kerja** \> **Pengaturan Kotak Masuk** \> **Panggilan** ## Pengaturan Panggilan Ruang Kerja Kelola semua pengaturan dan konfigurasi terkait panggilan untuk Workspace Anda. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4GuwgHiZOTAUsgYYOOC89k/57a75532640ef70281a7cc30d08cbd1e/callsettings1.png?fm=jpg&q=80&w=1200&fl=progressive) ### Aktifkan perekaman panggilan Aktifkan perekaman panggilan untuk melacak dan meninjau kualitas panggilan. Rekaman muncul di **Laporan: Panggilan** dan di **Kontak Drawer → tab Panggilan**. Pilih mode pilihan Anda: * **Perekaman manual**: Agen dan Manajer dapat memulai, menjeda, dan menghentikan perekaman selama panggilan. * **Perekaman otomatis**: Panggilan direkam secara otomatis. Hanya Manajer/Pemilik yang dapat menjeda atau melanjutkan. Agen tidak dapat menghentikan perekaman. > Harap tinjau peraturan perekaman panggilan setempat Anda sebelum mengaktifkan fitur ini. ### Aktifkan transkrip panggilan dan ringkasan panggilan AI ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7tXBclQs8TKDeVMGdSqV3d/2d82c8754f6bd23199490dc508bc1c29/enable_call_transcript_and_ai_call_summary.png?fm=jpg&q=80&w=1200&fl=progressive) Opsi **Transkrip Panggilan & Ringkasan Panggilan AI** tersedia setelah **Perekaman Panggilan** diaktifkan, dan aktif secara default. Saat diaktifkan: * **Transkrip panggilan** otomatis dihasilkan setelah setiap panggilan yang direkam berakhir. * **Ringkasan panggilan AI** juga dibuat dari transkrip. * Anda dapat melihat, menyalin, dan mengunduh transkrip dan ringkasan. Jika Anda menonaktifkan opsi ini nanti: * Tidak ada transkrip atau ringkasan baru yang akan dihasilkan. * Transkrip yang sudah dihasilkan sebelumnya tetap dapat diakses hingga **1 tahun** untuk panggilan Telnyx (saluran lain mengikuti kebijakan penyimpanan penyedia mereka). * **Ringkasan panggilan AI** yang sudah dihasilkan sebelumnya tetap dapat diakses. ## Saluran Panggilan Tersambung Bagian ini mencantumkan semua Saluran yang tersambung yang mendukung panggilan. Dari sini, Anda dapat mengaktifkan atau menonaktifkan panggilan untuk setiap Saluran, dan mengakses pengaturan Saluran individu. * **Kelola**: Membuka halaman pengaturan Saluran individu (tab Panggilan). * **Aktifkan panggilan**: Menghidupkan panggilan untuk Saluran yang mendukungnya. * **\+ Hubungkan Saluran Panggilan baru**: Membuka Galeri Saluran (tab Panggilan) di tab baru, tempat Anda dapat menghubungkan Saluran baru yang mendukung panggilan. ## Pertanyaan Umum dan Pemecahan Masalah ### Mengapa pemutaran rekaman panggilan terdengar seolah-olah suara berasal dari pengeras suara yang berbeda? Ketika rekaman panggilan diaktifkan, audio agen direkam di **saluran kanan** dan audio kontak di **saluran kiri**. Ini adalah **perilaku yang diharapkan**, berdasarkan struktur rekaman Telnyx, yang memisahkan peserta untuk memastikan identifikasi pembicara yang akurat dalam transkrip. Bagikan artikel ini [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/workspace-settings/calls)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/workspace-settings/calls)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/workspace-settings/calls)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/workspace-settings/calls) ## Artikel terkait 👩‍💻 * [Bantuan AIPelajari cara mengatur dan mengonfigurasi AI Assist. ](/id/help/workspace-settings/ai-assist) * [Perintah AIPelajari cara menyiapkan dan mengonfigurasi AI Prompts. ](/id/help/workspace-settings/ai-prompts) * [SaluranDi bawah bagian pengaturan ruang kerja Saluran, Anda dapat mengedit dan mengelola Saluran yang terhubung ke Ruang Kerja Anda. ](/id/help/workspace-settings/channels) * [Bidang KustomBuat dan kelola Bidang Kontak untuk menyimpan informasi tambahan tentang kontak Anda. ](/id/help/workspace-settings/contact-fields) * [Catatan PenutupPelajari cara menambah, mengedit, dan menghapus Catatan Penutup. Ini bersifat opsional setelah percakapan ditutup. ](/id/help/workspace-settings/conversations) Tidak dapat menemukan yang Anda cari? 🔎 [Hubungi Dukungan](/id/contact-us) 2026-10-16T08:04:32.459Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"Pelajari cara mengelola konfigurasi panggilan untuk Saluran Panggilan yang terhubung.","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg","name":"Joshua Lim","url":"https://respond.io/id/author"},"dateCreated":"2025-09-25T00:00:00.000Z","dateModified":"2026-10-12T03:43:21.715Z","datePublished":"2025-09-25T00:00:00.000Z","headline":"Panggilan","mainEntityOfPage":"https://respond.io/id/help/workspace-settings","publisher":{"@id":"https://respond.io/#organization"},"url":"https://respond.io/id/help/workspace-settings/calls"},{"@context":"https://schema.org","@id":"https://respond.io/id/help/workspace-settings/calls#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/id/help"},{"@type":"ListItem","position":2,"name":"Produk","item":"https://respond.io/id/help/product"},{"@type":"ListItem","position":3,"name":"Pengaturan Ruang Kerja","item":"https://respond.io/id/help/workspace-settings"},{"@type":"ListItem","position":4,"name":"Panggilan","item":"https://respond.io/id/help/workspace-settings/calls"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. Trusted by 10,000+ B2C brands, it unifies WhatsApp, TikTok, Instagram and Facebook in a single AI-powered team inbox for chats, calls and campaigns.","email":"success@respond.io","telephone":"+6011-54211197","foundingDate":"2017-02-17","address":{"@type":"PostalAddress","streetAddress":"Level 41, Permata Sapura Tower, Jalan Pinang","addressLocality":"Kuala Lumpur","addressRegion":"Federal Territory of Kuala Lumpur","postalCode":"50088","addressCountry":"MY"},"areaServed":"Worldwide","contactPoint":{"@type":"ContactPoint","contactType":"Customer Service","url":"https://respond.io/contact"},"sameAs":["https://respond.io/","https://www.facebook.com/getrespondio/","https://www.linkedin.com/company/respondio/","https://play.google.com/store/apps/details?id=com.respond.inbox.io","https://www.youtube.com/@respondio","https://twitter.com/respond_io","https://apps.apple.com/my/app/respond-io-inbox/id1667772955","https://www.g2.com/products/respond-io/reviews","https://www.producthunt.com/products/respond-io","https://zapier.com/apps/respondio/integrations","https://www.capterra.com/p/179311/Rocketbots/","https://www.crunchbase.com/organization/respondio","https://builtin.com/company/respondio","https://respond-io.en.softonic.com/web-apps","https://my.jobstreet.com/companies/respondio-168558101085004","https://brandfetch.com/respond.io","https://webcatalog.io/en/apps/respond-io"],"knowsAbout":["WhatsApp API","WhatsApp Business API","WhatsApp CRM","WhatsApp automation","omnichannel communication platform","WhatsApp Business Multiple Users","WhatsApp BSP","WhatsApp Business Solution Provider","WhatsApp automation tool","WhatsApp team inbox","WhatsApp AI agent","WhatsApp Business AI chatbot","WhatsApp marketing software","conversational sales platform","WhatsApp appointment booking"]},{"@type":"WebPage","@id":"https://respond.io/id/help/workspace-settings/calls#webpage","url":"https://respond.io/id/help/workspace-settings/calls","name":"Panggilan","description":"Pelajari cara mengelola konfigurasi panggilan untuk Saluran Panggilan yang terhubung.","isPartOf":{"@id":"https://respond.io/#website"},"primaryImageOfPage":{"@type":"ImageObject","url":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"},"breadcrumb":{"@id":"https://respond.io/id/help/workspace-settings/calls#breadcrumb"}},{"@type":"WebSite","@id":"https://respond.io/#website","name":"Respond.io","url":"https://respond.io/","potentialAction":{"@type":"SearchAction","query-input":"required name=search_term_string","target":"https://respond.io/search?query={search_term_string}"},"publisher":{"@id":"https://respond.io/#organization"}}]} ```