---
description: Respond.io mengotomatiskan distribusi prospek, mengarahkan obrolan berdasarkan ketersediaan agen, keterampilan, shift, atau bahasa untuk meningkatkan kecepatan konversi dan kepuasan pelanggan.
title: Distribusi Prospek
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

# Otomatisasi distribusi prospek untuk menutup 100% lebih banyak kesepakatan

Arahkan prospek berdasarkan keterampilan atau ketersediaan agen untuk resolusi cepat, layanan yang luar biasa, dan konversi yang lebih tinggi.

[Bicara dengan Penjualan](/id/demo)[Mulai Uji Coba Gratis](https://app.respond.io/user/register)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3d00b804a8f14ecda711d0904fa1e4b5?width=918)

200%

More customers

Optimize lead distribution to handle higher chat volumes

94%

Faster resolutions

Route leads to the right agent for accurate replies and faster outcomes

93%

CSAT Score

Quick, expert answers deliver exceptional customer experiences

10k+ merek mempercayai respond.io

![Toyota](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/084f7af56c84d676cb56fa563d9543869db8292a6883c7caf697a60bc159d9fc?placeholderIfAbsent=true&width=89)

![McDonalds](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/e74d231405a4841a630c863bd2c7faaf84f581c60f2b28133186261b6111ce5f?placeholderIfAbsent=true&width=90)

![British Airways](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/8942cd49cb7e07a3769fc9fe11f44f6a0a702b31a9fdf415e5a5ece01fd1047d?placeholderIfAbsent=true&width=89)

![Radisson Hotel](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/0401d3f7e9583614c6a07a9c0c073a74077150ce285957b9bf2edaf1092f891c?placeholderIfAbsent=true&width=90)

![Subway](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/ad1762e2cab6dac864b3fc59aa460cb43bfe0adcac174bd0744332cdf9c41581?placeholderIfAbsent=true&width=90)

![Abenson](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/a89b5dba114815b08f2326c3979dff3b4e7216012592c8d16b5e17f6dd10d279?placeholderIfAbsent=true&width=89)

![Roche](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/2779abe80cac06c5182580fc9c5c6f73e00ddf6d4651f5b024c585963a903f3a?placeholderIfAbsent=true&width=64)

![Hertz](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/a960c99d57404e59dd6cf342d000504a7012dbc2829da8918435fc0433d7ebdb?placeholderIfAbsent=true&width=90)

![Decathlon](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/77b640535dffb1a3a12d73103506709fbb276965b2be187431eec30f850b26b5?placeholderIfAbsent=true&width=108)

## Move leads down the sales funnel faster with automated lead distribution

Smart routing options to match leads with the right agent, every time

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb49b790482414a649fc2acc138a7043b?width=35)

Agent availability routing

Reduce lead drop-off with quick service by assigning leads only to online team members

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fee9263c6018e4ffdbc863cc3e76d105e?width=35)

Language-based routing

Don’t get lost in translation—connect leads with team members who speak their language

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4342de96eff545b1a420274c6420fd1c?width=35)

Skill-based routing

Connect leads to the right agents for their needs to ensure expert handling of inquiries

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fd277f229b2444e43b67848f3b7ff3133?width=35)

Function-based routing

Get leads to the right team for their needs to deliver accurate responses and quicker resolutions

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F944ba56b10d9476398c9eddb8fd3f73d?width=35)

Shift-based routing

Distribute leads seamlessly across various shifts throughout your business hours

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F0a0f7c9db22c4822ac4d91578d19e742?width=35)

Customer-type routing

Route new, returning or VIP customers with similar characteristics to the best team for the job

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fbcccb740d42c4870bc727df5e86d1c15?width=35)

Round robin routing

Ensure agents’ workloads are balanced through equal distribution

## Pindahkan prospek lebih cepat ke saluran penjualan dengan distribusi prospek otomatis.

Opsi perutean cerdas untuk mencocokkan prospek dengan agen yang tepat setiap saat.

Routing ketersediaan agen

Kurangi kehilangan prospek dengan menyediakan layanan cepat dengan hanya mengalokasikan prospek kepada anggota tim yang online.

[Pelajari lebih lanjut. ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F7486827e48824799b1037421780ecd38?width=657)

Pengarahan round robin

Pastikan beban kerja agen seimbang melalui distribusi yang merata.

[Pelajari lebih lanjut. ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1c80657ab4134a3ab84979ac2ad8e646?width=657)

Pengarahan berdasarkan jenis pelanggan

Arahkan pelanggan baru, kembali, atau VIP dengan karakteristik yang sama ke tim terbaik untuk pekerjaan ini

[Pelajari lebih lanjut. ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fd5ddf33e489b4251b0e5110ab114650d?width=657)

Pengarahan berbasis shift

Distribusikan prospek secara seamless di berbagai shift selama jam kerja

[Pelajari selengkapnya ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3c8c3b5f6d854d788d0d3eb4459e9621?width=657)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fee9263c6018e4ffdbc863cc3e76d105e?width=35)

Routing berbasis bahasa

Jangan tersesat dalam terjemahan—hubungkan prospek dengan anggota tim yang berbicara bahasa mereka

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3fdb0ca750464cf4b9fe22f68c81ad8d?width=35)

Routing berbasis keterampilan

Hubungkan prospek dengan agen yang tepat untuk kebutuhan mereka untuk memastikan penanganan pertanyaan oleh ahli

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F02ce9e32e3d24132af0605fea133f97b?width=35)

Pengarahan berbasis fungsi

Arahkan prospek ke tim yang tepat untuk memenuhi kebutuhan mereka agar dapat memberikan respons yang akurat dan resolusi yang lebih cepat

How respond.io turns customer conversations into revenue

Kotak masuk tim omnichannel

Tidak perlu lagi berpindah antar aplikasi untuk mengobrol. Satukan kontak dan percakapan dari panggilan suara, email, WhatsApp, TikTok, Facebook Messenger, Instagram, dan lainnya.

[Pelajari lebih lanjut ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F0515099df1ec4d7c990903a01b600b4b?width=916)

Agen AI

Deploy ready-made or custom AI Agents to answer FAQs, qualify leads, update customer data and lifecycle stages, route enquiries to the right team, book appointments and more. 

[Pelajari lebih lanjut ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe4fdf73fb8b442c28ff6ca213b12c8b2?width=916)

Otomatisasikan dan integrasikan

Sambungkan respond.io ke alat seperti HubSpot, Salesforce, Google Sheets, Zapier, Make, n8n, dan lainnya untuk mengotomatisasi alur kerja dan mengakses konteks kunci saat Anda mengobrol.

[Pelajari lebih lanjut ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb4d1a8e46ac24822bb250f6f79b705ca?width=916)

Manajemen siklus hidup pelanggan

Prioritaskan prospek dengan niat tinggi, rancang perjalanan pelanggan untuk setiap tahap siklus hidup, atau identifikasi titik putus yang umum dengan analitik.

[Pelajari lebih lanjut ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F5129732fc70549c3984f49eb29504d98?width=540)

Pembuatan dan konversi prospek

Dapatkan prospek dari iklan Meta, otomatiskan pemesanan janji temu, bagikan info produk secara instan dengan Katalog Meta, dan banyak lagi.

[Pelajari lebih lanjut ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1008a8bf3c534f02ade9fc7c389fa957?width=916)

Retensi pelanggan dalam skala besar 

Tingkatkan loyalitas pelanggan dengan siaran yang ditargetkan untuk promosi, pembaruan, peningkatan, dan survei CSAT.

[Pelajari lebih lanjut ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb2102cee99d64252b9b44eedc673c116?width=916)

Wawasan berbasis data.

Lacak waktu respons, kinerja iklan Meta dan siaran, dan konversi untuk mengubah wawasan menjadi pendapatan.

[Pelajari lebih lanjut ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F61fa2fa290674467a0ee51559849c123?width=916)

Stabilitas pada volume tinggi

Jangan pernah kehilangan prospek karena kerusakan atau waktu henti. Tidak seperti penyedia lain, respond.io menjamin keandalan platform yang tinggi.

[Pelajari lebih lanjut ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fee29f26ea03c48cd9180078145535947?width=916)

Keamanan yang ditingkatkan untuk data pelanggan

Pastikan perlindungan data pelanggan dan bisnis dengan sertifikasi ISO 27001, kepatuhan GDPR, enkripsi SSL, autentikasi dua faktor, langkah-langkah keamanan cloud yang luas, dan SSO.

[Pelajari Selengkapnya ](/id/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fd7bfae2f0bd34ff78022f44458d67c02?width=916)

## Kisah sukses nyata dari pelanggan.

* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6fUTsJ2zJqesAhOTs23gkS/cbefc6ff31535496216c24affd4c9ecb/iMotobike_-_cover.png?q=70&w=800&fm=avif)![https://imotorbike.com](https://assets2-proxy.respond.io/ph8r57dk1q9w/24VVyRPw2TQZI98gtdNWvV/a0eacdb51cdc39dcf986eb138a948af4/iMotobike-logo.svg)iMotorbike Handles 2x More Leads with AI Agents on Respond.ioRead More ](/id/customers/imotorbike-handles-2x-more-leads-with-ai-agents-on-respond-io)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2058yBWMw2LQWcemmmgfoB/256f8026feb8bc030c0523f51aed857a/Automax_-_Cover.jpg?q=70&w=800&fm=avif)![https://automaxgroup.me](https://assets2-proxy.respond.io/ph8r57dk1q9w/5CBNHUyCa6p70FSiv7OYyL/7477e629ba2fd2cf7ac0bc3a36d0969c/Automax-logo.svg)How Automax® achieved 42.5x ROI from WhatsApp broadcastsRead More ](/id/customers/automax-boosts-roi-from-whatsapp-broadcasts)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3CSeqbLBHB19hyMQ1w97ax/bf5ee063d840e1d70b1c7f005b883039/Noonmar_-_Cover.jpg?q=70&w=800&fm=avif)![https://noonmar.com/](https://assets2-proxy.respond.io/ph8r57dk1q9w/6iAiVXcd9MhXJCMqK3a91H/379e18807d4c6769101b1c35e82ed8ab/noormar-logo.png)noonmar Increases New Customers by 40% in One MonthRead More ](/id/customers/noonmar-increases-new-customers)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/kwpcn6YEP9rHCaMxqG1xo/90feb828c2f7660f9e3bb668f0ca4edb/assets_2F11f7a662b80a4675973850b067c01fa5_2Faf9d857487424a7d9c2823debbd7d9bc?q=70&w=800&fm=avif)![https://emaxbeaute.com/](https://assets2-proxy.respond.io/ph8r57dk1q9w/6mGfz1lP4lKoUg10TVrnrN/93e3e9b841c2fd7c5db9fd27c100b309/assets_2F11f7a662b80a4675973850b067c01fa5_2Fcd1e74952d384c05bfd573d459660113)How EMAX Beauté Streamlined Lead Engagement for 18x More AppointmentsRead More ](/id/customers/how-emax-boosts-appointment-bookings)

Tingkatkan hasil bisnis Anda tiga kali lipat dengan respond.io 🚀

[Bicara dengan Penjualan](/id/demo)[Mulai Uji Coba Gratis](https://app.respond.io/user/register)

2025-12-05T04:27:08.060Z

core

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