---
description: Want to sell more furniture? Reply instantly, track leads and scale chats on WhatsApp, Instagram, Messenger &amp; TikTok with respond.io’s AI Agents and your CRMs
title: Furniture Marketing and Sales
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

RETAIL

# Market and sell furniture on WhatsApp, TikTok, Instagram, Facebook and more

Whether you sell office chairs or run a furniture chain, manage the entire customer journey in a team inbox with AI Agents for speed and scale.

[Talk to Sales](/demo)[Start Free Trial](https://app.respond.io/user/register)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F70231dfed6c646b580d37979c4786ad8?width=748)

18x

more appointments

40%

more sales

60%

more repeat business

## Trusted by top retail businesses

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F9b6686e298834e21b70ca45860b0ef08?width=89)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F69f1f2c055a14704a95947586a64d660?width=90)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4927056fa13a405a8a7c85782fdffc0f?width=89)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F5a3a284a1d794aeca7d3fd87fbc47117?width=90)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F559d18b730844ad2be09e9f70a449b26?width=90)

## Omnichannel marketing, sales and customer service for furniture businesses

CaptureConvertRetain

### Engage and Capture Furniture Buyers Everywhere

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Bring all leads from WhatsApp, Facebook Messenger, TikTok and Instagram in a team inbox

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Leverage and optimize Meta and TikTok Messaging Ads for high-quality leads

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Segment your leads based on their location or occasion so you can reach out to them with personalized campaigns

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Boost lead acquisition with QR codes in-store for easy retargeting

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Offer WhatsApp, Messenger or VoIP calls for premium products or VIP clients 

### Convert browsers into buyers effortlessly

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Respond to leads instantly so they don’t lose interest or check out competitors

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Let AI Agents answer FAQs, qualify customers, recommend products, share payment details, and route only ready buyers to your team

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Integrate and sync retail CRMs or ecommerce tools for easy data management 

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Track customer journey stages with native lead management to find common drop-off points

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Trigger multichannel recovery messages for customer actions like abandoned carts 

### Turn customers into repeat buyers

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Send promotion details, reminders or announcements effectively with respond.io and deploy automated customer satisfaction surveys to identify areas for improvement

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Secure repeat customers with timely retargeting and upselling campaigns when they may need a replacement or an add-on

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Identify returning visitors and VIPs for a personalized retail customer experience

Data-driven insights for furniture stores

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Gain visibility into agent performance, calls and messages to check response times, resolution times and conversation quality

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Segment broadcasts to target specific audiences and track their reach and engagement for successful promotions

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Manage leads throughout their lifecycle with respond.io, integrating your CRM or ERP for a full customer view

![Feature Icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1d53e8c6f9de767c84d446401188de9c94ef7d8b3388c820f534c55754a7feca)

Optimize Meta and TikTok ad performance to target high-quality customers and boost ROI

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Ff7bce589ff64460ead90d796a4b11547?width=916)

[Talk to Sales](/demo)[Start Free Trial](https://app.respond.io/user/register)

Features

Omnichannel team inbox

No more switching between apps to chat. Unify contacts and conversations from voice calls, email, WhatsApp, TikTok, Facebook Messenger, Instagram and more.

[Learn More ](/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F0515099df1ec4d7c990903a01b600b4b?width=916)

AI Agents

Assist with dimensions, material details, and delivery FAQs. AI agents collect customer info, qualify serious buyers and route inquiries to sales or showroom staff instantly.

[Learn More ](/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe4fdf73fb8b442c28ff6ca213b12c8b2?width=916)

Automate and integrate

Connect respond.io to tools like HubSpot, Salesforce, Google Sheets, Zapier, Make, n8n and more to automate workflows and access key context while you chat.

[Learn More ](/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb4d1a8e46ac24822bb250f6f79b705ca?width=916)

Customer lifecycle management

Prioritize high-intent leads, design customer journeys for each lifecycle stage or identify common drop-off points with analytics.

[Learn More ](/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F5129732fc70549c3984f49eb29504d98?width=540)

Lead generation and conversion

Capture leads from Meta ads, automate appointment bookings, share product info instantly with Meta Catalogs and more.

[Learn More ](/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1008a8bf3c534f02ade9fc7c389fa957?width=916)

Customer retention at scale 

Grow customer loyalty with targeted broadcasts for promotions, renewals, upgrades and CSAT surveys.

[Learn More ](/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb2102cee99d64252b9b44eedc673c116?width=916)

Data-driven insights

Track response times, Meta ad and broadcast performance, and conversions to turn insights into revenue.

[Learn More ](/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F61fa2fa290674467a0ee51559849c123?width=916)

Stability under high volumes

Never lose leads due to crashes or downtime. Unlike other providers, respond.io guarantees high platform reliability.

[Learn More ](/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fee29f26ea03c48cd9180078145535947?width=916)

Enhanced security for customer data

Ensure the protection of customer and business data with ISO 27001 certification, GDPR compliance, SSL encryption, two-factor authentication, extensive cloud security measures, and SSO.

[Learn More ](/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fd7bfae2f0bd34ff78022f44458d67c02?width=916)

## Real success stories from customers

* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3CSeqbLBHB19hyMQ1w97ax/bf5ee063d840e1d70b1c7f005b883039/Noonmar_-_Cover.jpg?q=70&w=800&fm=avif)![https://noonmar.com/](https://assets2-proxy.respond.io/ph8r57dk1q9w/6iAiVXcd9MhXJCMqK3a91H/379e18807d4c6769101b1c35e82ed8ab/noormar-logo.png)noonmar Increases New Customers by 40% in One Month](/customers/noonmar-increases-new-customers)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2EKzvf6BiC12aQyjNeyv3r/17a30a1a755bdab0822267397ea77f17/66cc2ce1ae967dfb1111083a_christin-hume-0MoF-Fe0w0A-unsplash_20copy.jpg?q=70&w=800&fm=avif)![https://yohohongkong.com](https://assets2-proxy.respond.io/ph8r57dk1q9w/5zyVdA5Ql9dbQpfdDWe1n5/f0eb184182b1e09febc71b5fe3d07007/66cc2ce1ae967dfb1111081b_Logo.svg)How Yoho Centralized 6 Support Channels to Improve Chat Response Times by 84%](/customers/how-yoho-centralized-6-support-channels-to-improve-chat-response-times-by-84)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2NM2oxT33LMNygC6nYuwlm/37064b827dde2e0688d258cd26709d5d/66cc2ce1ae967dfb1111090c_280027265_5475113482523611_426169446022808292_n_202.jpg?q=70&w=800&fm=avif)![https://ve.epaenlinea.com](https://assets2-proxy.respond.io/ph8r57dk1q9w/4EVchfY26RPE1NRHkY3i6C/aa15c391866ca3ca19ee61f3203ee1c9/66cc2ce1ae967dfb111108c4_epa.svg)Ferreteria EPA C.A. Increased Sales By 20% Using Qualification Workflows](/customers/how-ferreteria-epa-ca-increased-sales-conversions-by-20)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/24Upk4dTDK4iZnywl5FxEF/3d72206fea2043a2ee6fea88120ccf89/66cc2ce1ae967dfb11110827_leonie-wise-NLU117HCVuc-unsplash_20copy.jpg?q=70&w=800&fm=avif)![https://sharwa.io](https://assets2-proxy.respond.io/ph8r57dk1q9w/3lPNYKkH5IA0xtbNRcxkwf/08025a68ee7c7c5f0da3ccfb43767979/66cc2ce1ae967dfb111107e1_Logo.svg)The Secret Behind Sharwa's 40% Conversion Rate on WhatsApp](/customers/how-sharwa-designed-a-communication-strategy-that-achieved-85-in-csat-scores)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1p55XW8ETbNDNWnVsSdyub/5597934cfa709839c109543096e3e843/66cc2ce1ae967dfb11110814_pexels-ketut-subiyanto-4246109_20copy.jpg?q=70&w=800&fm=avif)![https://www.davmanpersa.com/](https://assets2-proxy.respond.io/ph8r57dk1q9w/69H7RtaedSiyZTbaYT7YsT/50d98af4c9f735db92bd2c442fadea1e/66cc2ce1ae967dfb111107e0_Logo.svg)How Golden Luxe Enjoys a 20x More Stable Messaging Experience with respond.io](/customers/how-golden-luxe-enjoys-a-20x-more-stable-messaging-experience-with-respondio)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3QzKgGKuj4Qf1rMUSz17rs/b5dd6530022a0eac66c8c3f8d928b598/66cc2ce1ae967dfb1111079c_9af1e6_5ccaa71d412a43aaa490639072.jpg?q=70&w=800&fm=avif)![https://lamarsacoffee.com](https://assets2-proxy.respond.io/ph8r57dk1q9w/6JQgZSzDoxPl0KakVKvwqz/76d958bda271d76bfb4b1f7982edd8c1/66cc2ce1ae967dfb11110767_logo.svg)How Lamarsa Coffee Used Chat Commerce to Boost Sales Across 6 Countries by 50%](/customers/how-lamarsa-coffee-used-chat-commerce-to-boost-sales-across-6-countries-by-50)

## Frequently asked questions for furniture retailers

How can I manage customer messages from multiple channels?

Whether you operate regional showrooms or manage an office furniture chain, customers expect fast replies across webchat, WhatsApp, Instagram, Facebook Messenger, TikTok and more. Respond.io unifies all chats and voice calls in a [shared inbox](https://respond.io/team-inbox), giving your team or [AI Agents](https://respond.io/ai-agents) full context, routing, and collaboration so no leads slip through the cracks.

AI Agents can answer common questions, collect customer details, recommend products or services, qualify leads, and route high-intent clients to human agents — all while maintaining consistency across channels and stores.

Can I unify customer conversations across multiple teams, brands, stores or regions in one place?

Managing separate inboxes for every team, brand, store or region hinders visibility into overall performance. Respond.io centralizes chats and calls from all your WhatsApp, Instagram, Messenger, TikTok accounts and more into a shared inbox. This allows headquarters to track collective performance with a central dashboard and analytics, while individual branches manage their own conversations, workflows and agents.

Conversations are automatically routed to the right store or department, so customers always reach the right team instantly. This allows furniture distributor networks or chains to handle high message volumes efficiently while keeping the customer experience local yet consistent across locations.

How do AI Agents help customers select furniture or the right service?

[AI Agents](https://respond.io/ai-agents)[ ](https://respond.io/ai-agents)can be trained with your catalog to answer queries ranging from materials, finishes and sizes to delivery time and warranties. They can process images and files to understand customers’ needs the recommend products accordingly. Complex requests such as custom orders or design consults can be routed to the appropriate human salesperson, saving your team’s time for high-value interactions.

Can I integrate chats with my furniture retail CRM or backend systems?

Absolutely. Respond.io supports integrations with many CRMs, ERP tools, and ecommerce sites, including HubSpot, Salesforce, Shopify, WooCommerce and more. Agents see customer purchase history, customer details and past requirements in chat to make better recommendations and close faster.

How can I identify which marketing campaigns or ads generate real sales?

It’s hard to tell which Facebook, Instagram and TikTok ads generate revenue since most platforms only track engagement metrics like clicks. Respond.io connects directly with Meta’s Conversions API (CAPI) and TikTok Lower Funnel Events to send actual sales and lead data from conversations back to each platform.

These track which campaigns lead to chats, purchases or service requests, while those feedback loops help Meta’s and TikTok’s algorithms target similar, high-quality buyers for future ads, optimizing ad spend automatically and increasing marketing ROI. [**Noonmar**](https://respond.io/customers/noonmar-increases-new-customers) gained 40% new customers in just one month when it implemented CAPI on respond.io.

How do I handle message surges during new collection launches or seasonal promos?

New product launches, furniture promotions or clearance sales can drive high traffic. As respond.io is built specifically to handle high conversation volumes, it can manage seasonal spikes without lagging or crashing. [AI Agents](https://respond.io/ai-agents) can field common questions, collect customer information, recommend products and share booking or payment details. They can also route only VIPs or serious buyers to your team, so resources are maximized during peak seasons.

How can I manage support, returns or installation post-sale?

All post-sale enquiries — including returns, installation scheduling, warranty claims or design amendments — stay within the same unified inbox. In addition to handling common requests and questions, [AI Agents ](https://respond.io/ai-agents)can collect information such order number, troubleshoot common problems, share store policies, process images to understand issues, and escalate complex conversations to the right service teams. You can also run CSAT surveys identify areas of improvement and build retention campaigns based on these interactions.

How can customers book showroom visits or design consultations?

Customers can book appointments directly through any of your connected channels, including WhatsApp, Instagram, Messenger, TikTok or your website chat. [AI Agents](https://respond.io/ai-agents) can recommend the right service for their needs, share links for instant appointment bookings or route the conversation to an agent in the right location. This ensures customers are attended to 24/7, capturing them while interest is high so they don’t check out competitors while waiting for your response.

How can I turn offline leads like showroom visitors into online contacts for follow-ups?

Apart from importing contacts, you can bring offline leads into respond.io’s inbox easily by placing QR codes around your store and on sales materials like registration cards, product brochures and exhibition booths at trade shows or design expos. This enters them directly into a chat on WhatsApp, Messenger or a channel of your choice for your team or an [AI Agent](https://respond.io/ai-agents) to engage them. This creates a seamless bridge from in-store interest to online engagement, converting showroom footfall into measurable chat leads.

Why should I choose respond.io?

Respond.io is purpose-built for medium to large brands that juggle multiple channels, showrooms, and high customer volumes. It unifies chats and calls in a team inbox, uses [AI Agents](https://respond.io/ai-agents) for operational scale and efficiency, integrates with your existing CRMs and other ecommerce systems, and gives full visibility into customer journeys and ad campaign success. These help you reduce friction, identify areas of improvement and drive revenue across channels and locations as you continue to grow. Its customers include furniture chains and boutique showrooms across regions like LATAM, EMEA and APAC, adapting to diverse languages, compliance rules, and customer expectations.

Get more customers into your furniture stores and online 🛋️

[Demo for Furniture Retailers](/demo)[Increase Sales Today](https://app.respond.io/user/register)

2025-12-05T04:33:51.299Z

core

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{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How can I manage customer messages from multiple channels?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Whether you operate regional showrooms or manage an office furniture chain, customers expect fast replies across webchat, WhatsApp, Instagram, Facebook Messenger, TikTok and more. Respond.io unifies all chats and voice calls in a </span><a href=\"https://respond.io/team-inbox\" rel=\"noopener noreferrer\" target=\"_blank\">shared inbox</a><span style=\"color: rgb(255, 255, 255);\">, giving your team or</span> <a href=\"https://respond.io/ai-agents\" rel=\"noopener noreferrer\" target=\"_blank\">AI Agents</a><span style=\"color: rgb(255, 255, 255);\"> full context, routing, and collaboration so no leads slip through the cracks.</span></p><p><span style=\"color: rgb(255, 255, 255);\">AI Agents can answer common questions, collect customer details, recommend products or services, qualify leads, and route high-intent clients to human agents — all while maintaining consistency across channels and stores.</span></p>"}},{"@type":"Question","name":"Can I unify customer conversations across multiple teams, brands, stores or regions in one place?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Managing separate inboxes for every team, brand, store or region hinders visibility into overall performance.&nbsp;Respond.io&nbsp;centralizes chats and calls from all your WhatsApp, Instagram, Messenger, TikTok accounts and more into a shared inbox. This allows headquarters to track collective performance with a central dashboard and analytics, while individual branches manage their own conversations, workflows and agents.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Conversations are automatically routed to the right store or department, so customers always reach the right team instantly. This allows furniture distributor networks or chains to handle high message volumes efficiently while keeping the customer experience local yet consistent across locations.</span></p>"}},{"@type":"Question","name":"How do AI Agents help customers select furniture or the right service?","acceptedAnswer":{"@type":"Answer","text":"<p><a href=\"https://respond.io/ai-agents\" rel=\"noopener noreferrer\" target=\"_blank\">AI Agents</a><a href=\"https://respond.io/ai-agents\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(255, 255, 255);\"> </a><span style=\"color: rgb(255, 255, 255);\">can be trained with your catalog to answer queries ranging from materials, finishes and sizes to delivery time and warranties. They can process images and files to understand customers’ needs the recommend products accordingly. Complex requests such as custom orders or design consults can be routed to the appropriate human salesperson, saving your team’s time for high-value interactions.</span></p>"}},{"@type":"Question","name":"Can I integrate chats with my furniture retail CRM or backend systems?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Absolutely. Respond.io supports integrations with many CRMs, ERP tools, and ecommerce sites, including HubSpot, Salesforce, Shopify, WooCommerce and more. Agents see customer purchase history, customer details and past requirements in chat to make better recommendations and close faster.</span></p>"}},{"@type":"Question","name":"How can I identify which marketing campaigns or ads generate real sales?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">It’s hard to tell which Facebook, Instagram and TikTok ads generate revenue since most platforms only track engagement metrics like clicks. Respond.io connects directly with Meta’s Conversions API (CAPI) and TikTok Lower Funnel Events to send actual sales and lead data from conversations back to each platform.</span></p><p><span style=\"color: rgb(255, 255, 255);\">These track which campaigns lead to chats, purchases or service requests, while those feedback loops help Meta’s and TikTok’s algorithms target similar, high-quality buyers for future ads, optimizing ad spend automatically and increasing marketing ROI.</span> <a href=\"https://respond.io/customers/noonmar-increases-new-customers\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Noonmar</strong></a> <span style=\"color: rgb(255, 255, 255);\">gained 40% new customers in just one month when it implemented CAPI on respond.io.</span></p>"}},{"@type":"Question","name":"How do I handle message surges during new collection launches or seasonal promos?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">New product launches, furniture promotions or clearance sales can drive high traffic. As respond.io is built specifically to handle high conversation volumes, it can manage seasonal spikes without lagging or crashing.</span> <a href=\"https://respond.io/ai-agents\" rel=\"noopener noreferrer\" target=\"_blank\">AI Agents</a> <span style=\"color: rgb(255, 255, 255);\">can field common questions, collect customer information, recommend products and share booking or payment details. They can also route only VIPs or serious buyers to your team, so resources are maximized during peak seasons.</span></p>"}},{"@type":"Question","name":"How can I manage support, returns or installation post-sale?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">All post-sale enquiries — including returns, installation scheduling, warranty claims or design amendments — stay within the same unified inbox. In addition to handling common requests and questions,</span> <a href=\"https://respond.io/ai-agents\" rel=\"noopener noreferrer\" target=\"_blank\">AI Agents </a><span style=\"color: rgb(255, 255, 255);\">can collect information such order number, troubleshoot common problems, share store policies, process images to understand issues, and escalate complex conversations to the right service teams. You can also run CSAT surveys identify areas of improvement and build retention campaigns based on these interactions.</span></p>"}},{"@type":"Question","name":"How can customers book showroom visits or design consultations?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Customers can book appointments directly through any of your connected channels, including WhatsApp, Instagram, Messenger, TikTok or your website chat.</span> <a href=\"https://respond.io/ai-agents\" rel=\"noopener noreferrer\" target=\"_blank\">AI Agents</a><span style=\"color: rgb(255, 255, 255);\"> can recommend the right service for their needs, share links for instant appointment bookings or route the conversation to an agent in the right location. This ensures customers are attended to 24/7, capturing them while interest is high so they don’t check out competitors while waiting for your response.</span></p>"}},{"@type":"Question","name":"How can I turn offline leads like showroom visitors into online contacts for follow-ups?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Apart from importing contacts, you can bring offline leads into respond.io’s inbox easily by placing QR codes around your store and on sales materials like registration cards, product brochures and exhibition booths at trade shows or design expos. This enters them directly into a chat on WhatsApp, Messenger or a channel of your choice for your team or an</span> <a href=\"https://respond.io/ai-agents\" rel=\"noopener noreferrer\" target=\"_blank\">AI Agent</a><span style=\"color: rgb(255, 255, 255);\"> to engage them. This creates a seamless bridge from in-store interest to online engagement, converting showroom footfall into measurable chat leads.</span></p>"}},{"@type":"Question","name":"Why should I choose respond.io?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Respond.io is purpose-built for medium to large brands that juggle multiple channels, showrooms, and high customer volumes. It unifies chats and calls in a team inbox, uses</span> <a href=\"https://respond.io/ai-agents\" rel=\"noopener noreferrer\" target=\"_blank\">AI Agents</a> <span style=\"color: rgb(255, 255, 255);\">for operational scale and efficiency, integrates with your existing CRMs and other ecommerce systems, and gives full visibility into customer journeys and ad campaign success. These help you reduce friction, identify areas of improvement and drive revenue across channels and locations as you continue to grow. Its customers include furniture chains and boutique showrooms across regions like LATAM, EMEA and APAC, adapting to diverse languages, compliance rules, and customer expectations.</span></p>"}}]}
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