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About Respond.io

Petrina Jo

Content Team Lead

Petrina Jo is a Content Team Lead at respond.io. She has an MA in Creative Entrepreneurship and a BA in Journalism. Before joining respond.io in 2021, Petrina sharpened her pen as a senior writer at a luxury publication and special projects editor for a luxury watch magazine, giving her insights into the evolving dynamics of high-value customer communication.

All Articles

Platform Release

June 2023 Updates: The New respond.io Mobile App, Improved Email Experience, New Workflow Templates and More

The June 2023 newsletter is packed with updates, from the new respond.io — Inbox mobile app to revamped experiences for email and Workflow Templates. Get the full scoop here!

July 21, 2023

Platform Release

March 2023 Updates: Receive Stickers, respond.io Joins Google’s Business Messages and Do More with respond.io’s Help Center, Now in Arabic

The March 2023 newsletter covers excting news like the ability to receive stickers on popular channels and respond.io officially joining Google's Business Messages. It also highlights the respond.io Help Center, now available in Arabic!

April 10, 2023

Platform Release

February 2023 Updates: Broadcast 2.0, Legacy API Deprecation, New WhatsApp Template Manager and More

Headlining February's updates are the new Broadcast Module, WhatsApp Template Manager and other improvements, as well as the deprecation of our legacy API. Find out more here!

March 7, 2023

Platform Release

January 2023 Updates: Google Business Messages, Webhook Events and New Workflow Templates

Prominent releases this month include Google Business Messages as a new channel on respond.io, webhook events and new Workflow templates

February 2, 2023

Platform Release

December 2022 Updates: Zapier 2.0, Incoming Webhook Trigger, Growth Widgets and a Virus-scanning Feature

Respond.io ends 2022 on a high note with a refreshed Zapier integration, a new Trigger for incoming webhooks, all-new Growth Widgets and a virus-scanning feature

January 6, 2023

Platform Release

November 2022 Updates: Redesigned Contact Drawer and 15 New Platform Languages

Respond.io is becoming more accessible than ever. This update covers a more intuitive Contact Drawer and 15 new platform languages, including Arabic, Japanese, Hebrew, Korean and more.

December 2, 2022

Platform Release

October 2022 Updates: API 2.0, respond.io in Portuguese and Upgrades for Workflows, Channels, Security and More

This newsletter covers 7 platform releases, including an all-new API, new platform language in Portuguese and a series of improvements across Modules and Channels

October 31, 2022

Platform Release

September 2022 Updates: WhatsApp Cloud API and New Features on Workflows

This platform release is all about getting work done quicker than ever. Check out WhatsApp Cloud API and Workflow improvements that will increase your productivity.

September 30, 2022

Platform Release

August 2022 Updates: Contact Import 2.0, Don’t Unassign when Conversation is Closed and Platform Localization in Spanish

This platform release has three highly-anticipated updates. Here's a brand new Contact import process, don't unassign when conversation is closed and platform localization in Spanish!

September 6, 2022

WhatsApp Advertising Messages Sample: A One-Stop Guide [July 2023]

The only WhatsApp advertising messages guide you'll ever need. We've identified 8 common use cases and created a ready-to-use WhatsApp advertising messages sample for each.

March 22, 2022

6 Ways to Use WhatsApp Greeting Message [July 2023]

Welcome customers with a WhatsApp greeting message. We'll show you why they matter, how to use them, and share a WhatsApp Business greeting message example for every occasion

March 11, 2022

How to Merge Contacts: A Complete Guide [July 2023]

Struggling to handle duplicate Contacts? Here's all you need to know about Contact Merge, a handy tool that consolidates Contacts and their Conversations across Channels.

March 4, 2022

WhatsApp Promotional Messages: What You Need to Know [January 2024]

Wondering what WhatsApp promotional messages are and if you should be sending them? We show you the basics, benefits and considerations, as well as how you can use them.

February 24, 2022

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