WhatsApp Communities is here to make large-scale communication simple for WhatsApp users. Check our article to discover how communities on WhatsApp work.

Curious about what omnichannel communication is? Then this blog is for you! We’ll explain everything you need to know about omnichannel communication and how a platform like respond.io can help your business.

Looking for WhatsApp Business alternative apps? We’ll share the different alternatives for WhatsApp, how they work and their respective benefits and limitations.

Facebook payment is Meta's solution to process transactions on Facebook, Messenger and Instagram. But, how does Facebook Pay Work? Read this article to find out.

This article covers everything about Business WhatsApp including the types of WhatsApp Business Accounts, WhatsApp Business Features plus its limitations and pricing to help you get started.

All you need to know about Viber Groups. Learn how to create a Viber Group and how to elevate your business communication with Viber and respond.io!

Efficient support escalation helps boost customer satisfaction. In this article, we'll walk you through the steps of designing an escalation management framework.

Wondering what WhatsApp promotional messages are and if you should be sending them? We show you the basics, benefits and considerations, as well as how you can use them.

WhatsApp Catalog is a helpful business tool for WhatsApp Business App. In this blog, we will explain everything you need to know to create and share your own WhatsApp Catalog.

How to choose a WhatsApp Business Solution Provider? In this blog post, you'll learn about different types of WhatsApp Partners, and what to look for when picking one.

WhatsApp Pay allows businesses to send and receive transactions from their WhatsApp Business App Account. Want to know more? This article will explain everything you need to know about WhatsApp Pay.

With over 3 billion messaging app users worldwide, Business Messaging has become an inevitable trend - customers increasingly turn to messaging apps such as Facebook Messenger and WhatsApp to contact businesses. We’ll explain the benefits of using instant messaging apps for business, the best ways to use messaging apps for marketing, remarketing, sales, support and notifications, and reveal the best messaging apps for each use case.

Instant Messaging has taken over person to person communication - globally there are over 3 billion messaging app users. Customers are using instant messaging apps like Facebook Messenger, WhatsApp, WeChat, LINE and others to contact businesses too. We call this Business Messaging. This article will explain how Business Messaging will change customer conversations and your organizations. As well as how companies can adapt to this change by selecting Business Messenger Software to handle the change.

This article answers the need-to-know questions for Creating A Google My Business Profile. Learn how your Google My Business profile appears to customers on Google Search and Google Maps. We examine the benefits of having a Google My Business listing and the history of how Google My Business was developed.

RCS Messaging is one of the most confusing initiatives pushed by Google. What is RCS Messaging? Is RCS supposed to replace SMS? Does RCS Messaging even exist in the wild? This article explains the RCS Messaging Protocol in full. We discuss if RCS Messaging will be a major flop, or if it is the future of messaging.

Google Analytics is supposed to speak the truth about website traffic. However, looking into you're traffic channels, you'll find 20% or 30% of traffic is coming in direct. The user used a URL to go directly to your page. Fair enough. But, how did they get the URL? And how can you increase that direct traffic? To answer those questions, we're diving into the world of Dark Social & Dark Traffic.