Are WhatsApp fees included in the respond.io subscription?

WhatsApp fees are not included in any respond.io subscription. Meta charges these fees based on your usage. You can top up your WhatsApp credit on our platform for WhatsApp calls or messages. Check out our WhatsApp Business API Pricing Calculator for an estimate of how much your messages can cost or contact us for the latest WhatsApp call rates.

What is a Monthly Active Contact?

A Monthly Active contact is someone you have talked to over calls or chat during the billing month. If a contact messages or calls your business or you initiate a conversation with them, they count as a Monthly Active Contact for that month. We believe our pricing should reflect the value we deliver to you. Chats with contacts are opportunities to increase revenue and Monthly Active Contact pricing ensures you only pay for the contacts you talk to.

What if I reach my Monthly Active Contact limit?

If you exceed your Monthly Active Contact limit, your operations will not be interrupted. Instead, you will be billed on demand for any additional contacts in increments of 100 Monthly Active Contacts. You will be charged $12 per 100 MACs on Growth and $15 per 100 MACs on Advanced. This charge will be applied at the end of your billing cycle.Please note on-demand Monthly Active Contacts are intended for temporary, seasonal usage spikes. If you require a permanent increase, upgrading your plan is more cost-effective.

How does the free trial work?

Our 7-day free trial provides immediate access to all features of the Growth plan for 5 users and 1,000 Monthly Active Contacts, except for broadcasts. Please note that certain features, such as topping up your WhatsApp Business Account, require a subscription. If you need more time to explore respond.io, please contact our support team to discuss extending your trial.

What payment forms do you accept?

We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods, such as bank transfer for high volume customers. Talk to sales to learn more.

Can I upgrade or cancel my plan at any time?

Yes, you can cancel or upgrade your subscription at any time. To cancel, go to the Billing section of the Platform, and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle. To upgrade, go to the billing section of the Platform, select a plan and click Subscribe or you can talk to sales .

Are volume discounts available?

Yes, we provide volume discounts for customers on our Growth and Advanced Plans with high Monthly Active Contact volumes or User counts. Feel free to get in touch with sales to explore a customized package that fits your needs.

What does the 28 Days Onboarding Program include?

Embark on a 28-day guided journey with our Onboarding Specialists. Designed for B2C companies aiming to enhance revenue from inbound leads over WhatsApp and other instant messaging channels, our program ensures a seamless migration to respond.io with tailored support every step of the way. Subject to availability.

How does respond.io protect my data?

Respond.io prioritizes your data security through a combination of encryption, access controls and security audits. Our ISO 27001 certification further highlights our commitment to maintaining top-tier information security standards. For more insights into our security measures, visit our security page.

Pricing | Plans Built to Scale Your Business

starter

79/month

$1,188 $948/yr (billed yearly)

Big wins for small teams: Manage conversations across all channels collaboratively and achieve your business goals.

Includes:

Team & Custom Inboxes
Mobile App
Respond AI: AI Prompt
Respond AI: AI Assist
Basic Reports
Two-Factor Authentication (2FA)
Growth Widgets

growth

159/month

$2,388 $1,908/yr (billed yearly)

For growth-oriented teams: Track marketing campaign engagement and maximize conversions with automation and AI.

Everything in Starter, plus:

Broadcasts
Workflows
Respond AI: AI Agent
Advanced Reports
Zapier & Make Integrations
Developer API

advanced

279/month

$4,188 $3,348/yr (billed yearly)

For tech-savvy teams: Scale with advanced integrations, multiple workspaces and enhanced security.

Everything in Growth, plus:

Mask Phone Number & Email Address
Multiple Workspaces
HTTP Requests in Workflows
Incoming & Outgoing Webhooks
Single Sign-On (SSO)
Custom Channels

enterprise

Custom

Tailored solutions for large teams: Double down on what works with unlimited users, more workspaces and higher API rate limits.

Everything in Advanced, Plus:

Unlimited Users
Higher limit of workspaces
Higher API rate limits

Reviews

Our customers find real value in respond.io.

Hear it straight from them!

Respond.io ranks higher than most leading brands in customer satisfaction

(4.8) Based on 300+ G2 reviews

"Respond.io has been a game-changer for my client communication. It consolidates everything I need, from simple messaging to high-end functionalities and automations. It's made my life so much easier!"

Luis Fernando S.

"Almost flawless. Is very easy to use, either on my laptop or my phone."

Rogelio V.

“Having used various tools for customer communication, I can confidently say that Respond.io stands out as the easiest and smoothest platform I’ve ever worked with. Their support team is exceptional—always quick to respond, highly professional, and incredibly helpful in resolving any issues I encounter.”

Ahmad R.

"Respond.io its really ease to use, the number of features are amazing and the customer support is helpful and always available to help, i think the best support ever. For a beginner is ease of implementation and we will test in the future how the integration works. We use it daily, so really helpful."

Enrico B.

"Amazing product, Really over deliver! The product is amazing because they have a deep focus! Excellent, robust and easy to use core features with an amazing API! Furthermore very good documentation, so fully self service. And than, if you do overlook some settings, their support is truly amazing: Very knowledgeable and respond super fast. Implementation with their automated wizards and help texts are really a breeze. Integration is very good with in & outbound webhooks. Very happy!"

Guido K.

"Makes work inquiries work faster and easier. It can automatically connect us to our clients in different social applications. Which makes it easier for us to connect and communicate to our valued clients."

Verified User in Facilities Services

"For me it's new, but the more I use it, the more I fall in love. This is a very practical tool, in my case I use it for social media in the company where I work and it makes my work easier. Having everything in one single place it's great. No other like respond.io!"

Verified User in Consumer Services

"Totally the best!! Very easy to access with quick results. CRM has never been so easy. :)"

Pascal J.

"Very intuitive, brilliant, and the AI is on another level."

Luis G.

"Easy to handle - big results. The Workflows u can use in respond.io are very easy to learn and handle. With them u can create nice Workflows that have a big effect on your company. The Customer Support is very good and fast. Recommend it definitely."

Mohammad A.

"Very convenient and easy to use and integrate into the current workflow. They had a great on-boarding program and we are lucky to be assigned to a very supportive and informative Customer Success Manager - she has been very enthusiatic and helpful in every step of the way."

Verified User in Professional Training & Coaching

"An Easy to use platform for Whatsapp for business. The ease of use is fantastic. Now, our entire team can view and respond to WhatsApp messages, ensuring that our clients are always taken care of. There's no more missed or unanswered messages, and our clients are happier than ever."

Akash J.

"Superior messaging platform! It's just the best messaging solution that I have ever used. The dashboard is complete, integrations are easily done and I am able to create multiple reports to manage my operation."