pricing

Pricing That Scales with Your Business

Pay only for the contacts you message each month.

🎉 Save up to 20% Annually!
Monthly
Annually

Team

$79$99/ month

Professional tools for small companies to market, sell & support on multiple channels

Start 7 Days Free Trial
No Credit Card Required
  • Everything needed to start your conversation:
  • 10 Users Included (Seats)
  • 1,000 Monthly Active Contacts

    Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.

    Learn more
    Monthly Active Contacts (MAC) are contacts that have sent or received a message (excluding broadcasts) over the billing month.
  • 2,000 Respond AI Credits
  • All Core Features
*WhatsApp fees are not included in the respond.io subscription

Business     best value

$249$299/ month

Multi-team workflows, advanced reporting & flexible integrations for mid-size companies

Start 7 Days Free Trial
No Credit Card Required
  • Everything in Team, plus:
  • 25 Users Included (Seats)
  • 3,000 Monthly Active Contacts
  • 5,000 Respond AI Credits
  • All Core Features
  • Advanced Reporting
  • Google Sheets Step
  • HTTP Request Step
  • Custom Channel
*WhatsApp fees are not included in the respond.io subscription

Enterprise

Custom/ month

Tailored solution design & implementation support for mid to large companies

Book a Demo
No Credit Card Required
  • Everything in Business, plus:
  • Unlimited Users (Seats)* ✨
  • Unlimited Workflows* ✨
  • Unlimited Broadcast Messages* ✨
  • Customized Limits
  • Data Export
  • Single Sign-On (SSO)
  • Mask Phone Number & Email Address
*WhatsApp fees are not included in the respond.io subscription

30-Days Onboarding Program Add-on

$500/ one-off

Get the most out of your respond.io experience with a dedicated Customer Success Manager at your side.

Talk to Sales

Personalised Guidance on

Consultation

  • Connecting Channels
  • Workflows

    Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.

    Learn more
  • Users Setup
  • Data Import
  • Best Practices
  • Up to 8 Personalized Sessions including check ins
  • Dedicated Customer Success Manager alongside our Support Team

    Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.

    Learn more
  • Process Requirement Consultation
  • Understand Integration Requirements

Feature comparison

Monthly
Annually
Team
Business
Enterprise
🎉 Save up to 20% Annually!
$79$99/ month
$249$299/ month
Custom/ month
Monthly
Annually
Start 7 Days Free TrialStart 7 Days Free TrialBook a Demo
Monthly
Annually
Team
Business
Enterprise
🎉 Save up to 20% Annually!
$79$99/ month
$249$299/ month
Custom/ month
Monthly
Annually
Start 7 Days Free TrialStart 7 Days Free TrialBook a Demo
Channels
WhatsApp Business Platform
From $0.006 per conversation, varies by country. Calculate your fees
Vonage SMS
From $0.0706 per message sent, varies by country.
Twilio SMS
From $0.0079 per message sent, varies by country.
MessageBird SMS
From $0.043 per message sent, varies by country.
Facebook Page
Instagram
Website Chat Widget
Google Business Messages
WeChat Official Account
LINE Official Account
Viber Bot
Telegram Bot
Email
Viber Business Messages
Custom Channel
Inbox & Contacts
Total Contacts
Unlimited*
Unlimited*
Unlimited*
Monthly Active Contacts
1,000
3,000
Custom
Respond AI Credits
2,000
5,000
Custom
Users (Seats)
10
25
Unlimited*
Team Inboxes
Custom Inboxes
Supervisor Dashboard
Snippets (Canned Responses)
Shortcuts
Contact Import
Contact Merging
File Manager
Workflows & Automation
Workflows
5
20
Unlimited*
Sales Lead Distribution
Support Routing & Assignment
Shortcuts Trigger
Incoming Webhook Trigger
Webhook Events
2
Google Sheets Step
HTTP Request Step
Broadcast & Marketing
Broadcast Messages
25,000
200,000
Unlimited*
Contact Management (CRM)
Channel Optimization
Dynamic Variables
Chat Menus
Drip Campaigns
Support
24/5 Chat Support
Standard
Priority
High Priority
30 Days Onboarding Program
Add On
Add On
Add On
Reporting & Security
Workspaces
1
3
10
Workspace Management
Add On
Advanced Reporting
Data Export
SLAs
Add On
Single Sign-On (SSO)
Two-Factor Authentication (2FA)
Mask Phone Number & Email Address
Integrations
Developer API
Make.com
Zapier
Dialogflow
CRM Syncing
*Subject to fair use policy.

Frequently Asked Questions

Are WhatsApp fees included in the respond.io subscription?

WhatsApp fees are not included in the respond.io subscription, however, you'll be able to top up your WhatsApp credit through our platform. If you exceed 1,000 monthly WhatsApp service conversations, Meta will deduct your WhatsApp credit for any additional conversations that month. Check out our WhatsApp Business API Pricing Calculator for an estimate of how much it can cost.

What is a Monthly Active Contact (MAC)?

Monthly Active Contacts (MAC) are contacts that have sent or received a message (excluding broadcasts) over the billing month.

What if I reach my Monthly Active Contact Limit?

If you reach your Monthly Active Contact limit, you can continue working as per usual but will be charged MAC Overcharges for the excess contacts. MAC Overcharges will be charged at the end of the billing month via your payment method in blocks of 100 MACs.

What is a Broadcast Message?

Broadcast messages are messages that are sent via respond.io’s Broadcast Module. Outbound messages sent through the Messages Module are not considered broadcast messages.

To estimate the amount of Broadcast Messages multiply the number of targeted contacts by the number of content blocks. For example when sending a broadcast to 10 contacts with 1 text content block and 1 image content block you will be sending 20 Broadcast Messages.

What are Respond AI Credits?

Respond AI Credits represent the total number of responses you can generate during a billing cycle. Whenever Respond AI creates a response for you, it counts as 1 credit. You can view your credit usage in the Billings and Usage section of the Platform.

Are Respond AI credits available for free trial?

Yes, they are. Each business in free trial is entitled to 20 Respond AI Credits.

How does the free trial work?

Our 7-day free trial is designed to let you experience respond.io and confirm its technical fit. You will get immediate access to all Business plan features (excluding broadcast) and can use up to 3,000 MACs.

Can I cancel at any time?

Yes, you can cancel your subscription at any time, just go to the Billing section of the Platform, and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle.

What payment forms do you accept?

We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods for Custom plans. Talk to our team to learn more.

How can I upgrade my plan?

Upgrade your plan at any time in the Billing section of the Platform, select a plan then click Subscribe.

Are volume discounts available?

We offer customized packages for Enterprise customers. If you anticipate needing more Monthly Active Contacts than available in the Team or Business plans, get in touch with us. We can tailor a package to your needs.

How does respond.io protect my data?

Respond.io prioritizes your data security through a combination of encryption, access controls and security audits. Our ISO 27001 certification further highlights our commitment to maintaining top-tier information security standards. For more insights into our security measures, visit our security page.

respond.io is a leader in Small-Business Customer Communications Management on G2
respond.io is a leader in Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Middle East & Africa Customer Communications Management on G2
respond.io is a leader in Mid-Market Americas Customer Communications Management on G2

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