---
description: Capture leads, automate chats and converse to convert across WhatsApp, email, social media with the top AI-powered customer conversation management software.
title: Referral | Terms and Conditions
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

# Referral Program Agreement 

This Referral Program Agreement (the "Agreement") is effective as of 12th March 2025.

## 1\. Introduction

This agreement explains how respond.io allows its customers or users (Referrers) to earn rewards by referring new customers. By joining the Referral Program, you agree to its terms. respond.io will handle personal data according to its Privacy Policy.

## 2\. Referrer Eligibility

To participate in the **respond.io Referral Program**, you must:

* Be **at least 18 years old** (or the legal age in your country).
* Not be a respond.io employee, reseller, distributor, or marketing partner.

## 3\. How to Participate

To participate in the Referral Program, you must:

* Generate and share your unique referral link with your connections.
* Your referral must sign up using your unique link for you to qualify for rewards.
* Once the referred individual becomes a paid customer, you will receive an email notification confirming your first successful referral.
* The email will include instructions on how to sign up for the PartnerStack referral dashboard, where you can withdraw their rewards.

## 4\. Receiving Incentives & Refund Policy

When your referral **becomes a paying customer**, your reward will be **credited to your PartnerStack account**.

* You can **cash out your rewards** on the **Rewards & Withdrawals** page.
* Payouts are typically available **around the 7th of the following month**, following our **billing cycles** to ensure a seamless process.
* respond.io is not responsible for any incorrect email addresses or referral link errors submitted by the Referrer.
* Incentives are non-transferable, have no cash alternative, and are limited to one (1) per qualified referral.
* Referred customers who sign up through the Referral Program are not eligible for subscription refunds. All sales made through a referral are final and non-refundable.

4.1 Geographic Availability

* Direct deposit payouts are limited to the following 50 countries:

Australia, Argentina, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Nepal, Netherlands, New Zealand, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Thailand, United Kingdom, United States of America, and Vietnam.

* Payments are not available to sanctioned countries and territories, including: Cuba, Iran, North Korea, Russia, Syria, and these territories: Crimea, Donetsk, Luhansk.

4.2 Transition from Referral to Partner Program

You can join the **Partner Program** at any time. To clarify how rewards and commissions work across both programs:

* Customers you referred **before joining** the Partner Program will remain referral customers.
* Rewards already earned under the Referral Program will remain unchanged. You’ll keep your one-time referral reward for them.
* A referred customer cannot be reclassified as a partner customer. These earlier referrals will not generate ongoing partner commissions.
* Once you’re accepted into the Partner Program, any **new customers you onboard** will qualify for ongoing partner commissions.

## 5\. Warranties

5.1 Warranties & Referrer Responsibilities

All incentives are provided **"as is" and "as available"**, without any guarantees. **respond.io** makes **no promises** about the quality, availability, or suitability of incentives for any specific purpose.

* Lost, damaged, or stolen incentives will not be replaced. respond.io is not responsible for such incidents.
* Incentives are **subject to the terms of the reward issuer**, including any conditions that apply to their use.
* The **Referrer is responsible** for any taxes, fees, or legal filings related to receiving the incentive.

By participating in the Referral Program, the Referrer agrees to the following:

* The Referrer **must not misrepresent** or make promises about **respond.io** or its services to potential customers.
* The Referrer **must not act as an employee or contractor** or create any misleading impressions about their relationship with the company.
* By participating in the Referral Program, the Referrer agrees that respond.io may process personal data in accordance with its Privacy Policy.

## 6\. Limitation of Liability

**respond.io** is **not responsible** for any indirect or unexpected losses related to the Referral Program. This includes, but is not limited to:

* Loss of profits, business opportunities, or data.
* Any incidental, special, or consequential damages.

## 7\. Fraud and Abuse

**respond.io** has the right to **review and investigate** referrals for any signs of fraud or misuse. If fraud or abuse is suspected, **respond.io may withhold incentive payments**.

Incentives **will not be paid** for:

* Referrals generated using **paid advertising**.
* Any other **unauthorized** or deceptive methods.
* **respond.io** reserves the right to **reject referrals or deny participation** in the program at its sole discretion.

## 8\. Miscellaneous

8.1 Governing Law & Disputes

* This Agreement is governed by the laws of Hong Kong, and any legal disputes must be handled in the **state or federal courts in Hong Kong**.
* Both parties must comply with **all applicable laws and regulations**. If any part of this Agreement is legally prohibited, it will be considered void.

8.2 Agreement Changes, Feedback & Independent Relationship

* **respond.io** may update, modify, or cancel this Agreement at any time by posting an updated version on its website.
* If you provide feedback or suggestions about **respond.io** or the Referral Program, **respond.io** has the right to use it for any purpose, without compensation.
* This Agreement **does not create a partnership, joint venture, or employment relationship** between you and **respond.io**. You **cannot act on behalf of respond.io** or make commitments for the company.

By joining the **respond.io Referral Program**, you confirm that you have read and agree to these terms.

2025-12-05T07:14:29.123Z

core

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