---
description: Respond.io combines direct access to OpenAI expertise with proven infrastructure to deliver even more reliable AI Agents for mid-market B2C businesses.
title: How respond.io combines OpenAI expertise with proven infrastructure for AI Agents
image: https://assets2-proxy.respond.io/ph8r57dk1q9w/5dqJOzvNTzSPVvwQdYiN2/94744bd9f1721d3c69879b4b40d25214/Practical_Guide___Which_Unified_Messaging_Platform_Qualifies__Routes___Tracks_Mid-Market_B2C_Leads_Alongside_a_CRM___2063x10.png
---

![How respond.io combines OpenAI expertise with proven infrastructure for AI Agents](https://assets2-proxy.respond.io/ph8r57dk1q9w/5dqJOzvNTzSPVvwQdYiN2/94744bd9f1721d3c69879b4b40d25214/Practical_Guide___Which_Unified_Messaging_Platform_Qualifies__Routes___Tracks_Mid-Market_B2C_Leads_Alongside_a_CRM___2063x10.png?q=70&w=400&fm=avif)

Reliable AI Agents help businesses earn customer trust and keep sales and support conversations moving. Respond.io, a customer conversation platform, now has a direct OpenAI Enterprise agreement that gives our engineers access to OpenAI specialists as we work to strengthen our AI engineering capabilities across chat and voice.

If you're a mid-market B2C business using respond.io AI Agents for sales and support over chat or voice, the value shows up in high-stakes conversations where a single confused reply can lose you a valuable lead. You don't need to set up or change anything. The benefit happens behind the scenes, through how we build, test and improve AI Agents.

## What direct OpenAI access changes for respond.io

Our agreement with OpenAI gives our product and engineering teams a dedicated OpenAI account contact and access to OpenAI's Applied AI Engineers.

OpenAI models are already part of respond.io’s AI Agents. What’s changed is how we work with OpenAI around those models. Our engineers previously relied heavily on standard support channels and public documentation to answer complex questions. The Enterprise agreement strengthens that working relationship to improve AI Agent performance in real customer conversations, building on substantial real-world usage rather than a new experiment with the technology.

### Make AI Agents even more reliable during complex conversations

When a problem with an AI Agent potentially involves the model itself, our engineers now have a more direct route to OpenAI's specialists.

These problems are rarely obvious. For example, an AI Agent could behave differently when a customer switches languages halfway through a conversation, or follow an instruction correctly in chat but behave differently in a[ voice call.](https://respond.io/ru/blog/respond-io-voice-ai-agents) Before we can fix issues like these, we need to work out whether the cause is the model, the platform or the way the two work together. That's much harder when you can only see one side.

Until they’re solved, your customers feel it. A lead gets quoted the wrong price, or a conversation gets passed to a human agent who has to start over. Respond.io engineers still lead every investigation, and they check the model side with specialists who understand it in depth.

### Optimize AI Agents for priority use cases

Our engineering team now has the ability to work directly with OpenAI’s Applied AI Engineers to optimize how respond.io’s AI Agents perform in real customer conversations. We start with the use cases that matter most to customers: sales and support over chat and voice, often in more than one language.

An AI Agent has a lot to do in a single conversation. It needs to understand what the customer wants, find the right information, follow your business rules, complete an action and recognize when a person should take over. Voice adds time pressure, because a pause nobody notices in chat feels awkward on a call. Multilingual conversations add another layer, because one AI Agent may serve customers in several languages and needs to be just as accurate in each.

Our engineers lead this work, and OpenAI’s Applied AI Engineers bring deep knowledge of the model as we test and tune each of these steps. The result is AI Agents that stay accurate in the languages your customers use and quick enough to keep a chat or call flowing.

## How respond.io’s infrastructure and OpenAI expertise keep AI Agents reliable

Respond.io processes over 2 billion messages every quarter with[ 99.999% uptime](https://respond-io.betteruptime.com/). Built on AWS-backed infrastructure, the platform is designed to handle sudden spikes in conversation volume, such as thousands of inquiries from an ad or broadcast campaign. AI Agents stay responsive and customer conversations keep moving, even during busy periods. With respond.io AI Agents,[ iMotorbike](https://respond.io/ru/customers/imotorbike-handles-2x-more-leads-with-ai-agents-on-respond-io) doubled its lead-handling capacity,[ Emrah Cinik](https://respond.io/ru/customers/clinic-manages-10k-monthly-patients-with-ai-agents) achieved a 26-second average first response time and[ Diskat](https://respond.io/ru/customers/diskat-maintains-80-percent-conversion-rate-with-ai-agents) handled 90% of sales conversations end to end.

As businesses hand more customer conversations and sales tasks to AI, they need a technology provider they can trust. Respond.io has managed customer conversations since 2017, learning how businesses engage customers and close sales over chat. Direct access to OpenAI expertise builds on that foundation, putting us in a strong position to help businesses get more from AI as its role in their operations grows.

Our engineers draw on OpenAI specialists’ expertise when evaluating new models, tackling technical challenges and developing AI Agents across chat and voice. Combined with respond.io’s own technology for conversation context, knowledge retrieval, actions, routing and human handoff, this gives businesses a platform built around the needs of real customer conversations.

## Frequently asked questions about respond.io and OpenAI

### Does respond.io work directly with OpenAI to improve its AI Agents?

Yes. Respond.io has a direct OpenAI Enterprise agreement that gives its product and engineering teams access to OpenAI specialists, including Applied AI Engineering support. This helps respond.io investigate complex technical issues and improve AI Agent performance across chat and voice.

### How reliable are respond.io AI Agents in sales and support conversations?

Respond.io AI Agents are built to give accurate, consistent answers in sales and support conversations over chat and voice, work across multiple teams, execute tasks and interact with connected business systems. 

Because respond.io engineers test AI Agents against real conversation patterns and resolve model-related issues with OpenAI, your AI Agent is even less likely to make mistakes. Accuracy still depends on the knowledge and business rules you give the AI Agent, so keeping those up to date matters as much as the model behind it.

### Do I need an OpenAI account to use respond.io AI Agents?

No. Respond.io AI Agents are available through the respond.io platform. Businesses do not need a separate OpenAI account, subscription or additional setup to benefit from respond.io's Enterprise agreement with OpenAI.

### Does respond.io use only OpenAI models for its AI Agents?

Respond.io runs on models from OpenAI, Google Gemini, Mistral and ElevenLabs, and builds the layer around them: an orchestrator that keeps conversation context, retrieval from the business’s own knowledge base, actions like API calls and contact updates, conversation routing, and handoff that passes the full conversation to a human.

### Can respond.io AI Agents handle high conversation volumes and traffic spikes?

Yes. Respond.io AI Agents run on AWS-backed infrastructure designed to handle sudden increases in customer conversations, including traffic from ad campaigns and broadcasts. The platform processes over 2 billion messages per quarter with[ 99.999% uptime](https://respond-io.betteruptime.com/), helping businesses keep sales and support conversations running during peak periods.

## Further reading

If you enjoyed our article, you should check out the following:

* [Best AI Agents for B2C Customer Conversations in 2026](https://respond.io/ru/blog/best-ai-agents-b2c-customer-conversations)
* [AI Sales Agent Tips to Enhance CX and Convert Faster](https://respond.io/ru/blog/ai-sales-agent)
* [How Respond.io Voice AI Agents Turn Calls into a Scalable Revenue Channel](https://respond.io/ru/blog/respond-io-voice-ai-agents)

Поделитесь этой статьей!

[![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/blog/respond-io-openai-enterprise)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/blog/respond-io-openai-enterprise)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/blog/respond-io-openai-enterprise)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](https://twitter.com/share?url=https://respond.io/blog/respond-io-openai-enterprise)

Связанные посты 👩‍💻 

* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/NL2QhZ2oKhvvUbyxbQYnE/434f98a61c8260cef9e18fa5cb1e9566/How_to_Manage_Customer_Messages_Across_Multiple_Phones_and_Teams_in_One_Inbox_-_2063x1080.png?q=70&w=1000&fm=avif)](https://respond.io/ru/blog/customer-message-handovers)  
[](https://respond.io/ru/blog/customer-message-handovers)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3rACujwG8EAWDzNDeSZ2KW/f7663c950b69986b220867a5b90034d0/How_to_Identify_Where_Qualified_Leads_Drop_Out_of_Your_Sales_Pipeline.png?q=70&w=1000&fm=avif)](https://respond.io/ru/blog/platform-tracks-where-qualified-leads-drop-off)  
[](https://respond.io/ru/blog/platform-tracks-where-qualified-leads-drop-off)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5dqJOzvNTzSPVvwQdYiN2/94744bd9f1721d3c69879b4b40d25214/Practical_Guide___Which_Unified_Messaging_Platform_Qualifies__Routes___Tracks_Mid-Market_B2C_Leads_Alongside_a_CRM___2063x10.png?q=70&w=1000&fm=avif)](https://respond.io/ru/blog/respond-io-openai-enterprise)  
[](https://respond.io/ru/blog/respond-io-openai-enterprise)

Увеличьте результаты вашего бизнеса в три раза с помощью Respond.io 🚀

[Свяжитесь с отделом продаж](/ru/demo)[Начать бесплатный пробный период](https://app.respond.io/user/register)

2026-10-28T10:11:12.405Z

blogs

```json
{"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"Article","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/5dqJOzvNTzSPVvwQdYiN2/94744bd9f1721d3c69879b4b40d25214/Practical_Guide___Which_Unified_Messaging_Platform_Qualifies__Routes___Tracks_Mid-Market_B2C_Leads_Alongside_a_CRM___2063x10.png","thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/5dqJOzvNTzSPVvwQdYiN2/94744bd9f1721d3c69879b4b40d25214/Practical_Guide___Which_Unified_Messaging_Platform_Qualifies__Routes___Tracks_Mid-Market_B2C_Leads_Alongside_a_CRM___2063x10.png","headline":"How respond.io combines OpenAI expertise with proven infrastructure for AI Agents","alternativeHeadline":"How respond.io combines OpenAI expertise with proven infrastructure for AI Agents","genre":["Press Release"],"publisher":{"@id":"https://respond.io/#organization"},"url":"https://respond.io/ru/blog/respond-io-openai-enterprise","datePublished":"2026-10-27T00:00:00.000Z","dateCreated":"2026-10-27T00:00:00.000Z","dateModified":"2026-10-27T00:00:00.000Z","description":"Respond.io combines direct access to OpenAI expertise with proven infrastructure to deliver even more reliable AI Agents for mid-market B2C businesses.","author":{"@type":"Person","name":"Ryan Tan","url":"https://respond.io/ru/author/ryan-tan"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://respond.io/ru/blog/respond-io-openai-enterprise#webpage"}},{"@context":"https://schema.org","@id":"https://respond.io/ru/blog/respond-io-openai-enterprise#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://respond.io/ru"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://respond.io/ru/blog"},{"@type":"ListItem","position":3,"name":"Press Release","item":"https://respond.io/ru/category/press-release"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. Trusted by 10,000+ B2C brands, it unifies WhatsApp, TikTok, Instagram and Facebook in a single AI-powered team inbox for chats, calls and campaigns.","email":"success@respond.io","telephone":"+6011-54211197","foundingDate":"2017-02-17","address":{"@type":"PostalAddress","streetAddress":"Level 41, Permata Sapura Tower, Jalan Pinang","addressLocality":"Kuala Lumpur","addressRegion":"Federal Territory of Kuala Lumpur","postalCode":"50088","addressCountry":"MY"},"areaServed":"Worldwide","contactPoint":{"@type":"ContactPoint","contactType":"Customer Service","url":"https://respond.io/contact"},"sameAs":["https://respond.io/","https://www.facebook.com/getrespondio/","https://www.linkedin.com/company/respondio/","https://play.google.com/store/apps/details?id=com.respond.inbox.io","https://www.youtube.com/@respondio","https://twitter.com/respond_io","https://apps.apple.com/my/app/respond-io-inbox/id1667772955","https://www.g2.com/products/respond-io/reviews","https://www.producthunt.com/products/respond-io","https://zapier.com/apps/respondio/integrations","https://www.capterra.com/p/179311/Rocketbots/","https://www.crunchbase.com/organization/respondio","https://builtin.com/company/respondio","https://respond-io.en.softonic.com/web-apps","https://my.jobstreet.com/companies/respondio-168558101085004","https://brandfetch.com/respond.io","https://webcatalog.io/en/apps/respond-io"],"knowsAbout":["WhatsApp API","WhatsApp Business API","WhatsApp CRM","WhatsApp automation","omnichannel communication platform","WhatsApp Business Multiple Users","WhatsApp BSP","WhatsApp Business Solution Provider","WhatsApp automation tool","WhatsApp team inbox","WhatsApp AI agent","WhatsApp Business AI chatbot","WhatsApp marketing software","conversational sales platform","WhatsApp appointment booking"]},{"@type":"WebPage","@id":"https://respond.io/ru/blog/respond-io-openai-enterprise#webpage","url":"https://respond.io/ru/blog/respond-io-openai-enterprise","name":"How respond.io combines OpenAI expertise with proven infrastructure for AI Agents","description":"Respond.io combines direct access to OpenAI expertise with proven infrastructure to deliver even more reliable AI Agents for mid-market B2C businesses.","isPartOf":{"@id":"https://respond.io/#website"},"primaryImageOfPage":{"@type":"ImageObject","url":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"},"breadcrumb":{"@id":"https://respond.io/ru/blog/respond-io-openai-enterprise#breadcrumb"}},{"@type":"WebSite","@id":"https://respond.io/#website","name":"Respond.io","url":"https://respond.io/","potentialAction":{"@type":"SearchAction","query-input":"required name=search_term_string","target":"https://respond.io/search?query={search_term_string}"},"publisher":{"@id":"https://respond.io/#organization"}}]}
```