---
description: Respond.io 的 AI 代理可處理常見問題、篩選潛在客戶、路由聊天，並執行例如更新聯絡人資訊等操作，還有更多功能。 它們從上傳的文件與網址學習
title: respond.io 的 AI 代理預設能處理哪些項目？它們如何訓練？
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

# What can respond.io AI Agents handle out of the box, and how are they trained?

## 重點摘要：respond.io 的 AI 代理能做什麼，以及它們如何學習

Respond.io 的 AI 代理處理常見問題、資格判定、路由，並執行平台操作，例如結束對話。 它們以網站、說明文件或上傳檔案進行訓練，並可透過範本或自訂設定快速部署。

Respond.io 的 AI 代理能即時處理常見問題、篩選潛在客戶、路由對話、處理檔案，甚至執行如結束對話、更新聯絡人資訊等平台操作，以及更多功能。 它們能理解並以多種語言回應，讓企業能在不同地區與頻道無縫服務客戶。

AI 代理會使用您的商業內容進行訓練──例如說明文件、網站或上傳檔案──並可使用現成範本或完全自訂的設定在數分鐘內部署。

透過 respond.io 的 AI 代理，企業能在不犧牲品質下擴展對話量，使人工客服得以專注於複雜問題、高價值交易與促進成長的互動。

## AI 代理在所有頻道自動化行銷、銷售與支援任務

Respond.io [AI 代理](https://respond.io/help/ai-agents/getting-started-with-ai-agents) 可在所有已連接的頻道運作 — 包括 **WhatsApp, Instagram, Messenger, TikTok** 等 — 從單一統一介面管理。 預設功能包括：

### **處理常見問題與資格判定任務**

使用上傳的文件和/或網址回答銷售與支援相關問題。 它們也能在交接給人工客服前擷取關鍵資訊，例如預算、興趣或位置。

![Screenshot of the respond.io Inbox showing a WhatsApp chat where the AI Agent is typing, illustrating how AI Agents handle FAQs and qualification tasks automatically.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F79c13865b60d443abd67c889f297b90d?width=960)

### **智能路由對話**

偵測意圖並依照既定邏輯自動將對話路由到適當的團隊或客服人員，例如「定價」相關的詢問會轉給銷售團隊。

![Screenshot of the respond.io AI Agent setup page showing configuration options for routing conversations, training with company documents and testing AI responses to automatically send messages to the right team.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3d8c9dac15e7464aa89c0a8e20cc8a00?width=960)

### **處理檔案與影像**

讀取客戶的 PDF、截圖或附件以提供相關且具情境性的回應，例如從照片辨識產品或從發票讀取訂單編號。

### **執行平台操作**

[執行操作](https://respond.io/help/ai-agents/using-ai-agent-actions)，例如更新聯絡人欄位、變更生命週期階段、指派對話或在對話中結束並附上摘要 — 全部在對話內完成。

## AI 代理會以您的商業文件與連結進行訓練。

AI 代理直接從您的知識庫學習──包括說明中心文章、政策文件、內部常見問題與網站頁面。

### **上傳或連結內容**

透過上傳或連結您的文件來訓練 AI 代理並 [管理知識來源](https://respond.io/help/ai-agents/managing-ai-knowledge-sources)──包括 PDF、DOCX、TXT 檔案、網頁或圖片，代理會將其作為「大腦」使用。

![Screenshot of the respond.io AI Knowledge Sources page showing uploaded files and websites used to train AI Agents, with options to add new sources by uploading documents or linking web pages.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F903d8bc6eabc4c659a90a72b50997d5a?width=960)

### **部署前測試**

在安全環境中預覽並 [測試 AI 代理](https://respond.io/help/ai-agents/getting-started-with-ai-agents#step-4-test-your-ai-agent-optional)，以模擬真實情境、驗證回應並在上線前調整。

![Screenshot of the respond.io AI Agent editing page showing configuration settings and a testing panel where users can preview and test AI responses before deployment.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F603d5422767247beb8394bb9e699495e?width=960)

### **透過持續同步保持準確性**

當您的文件變更時，透過 [重新同步網站來源](https://respond.io/help/ai-agents/managing-ai-knowledge-sources#resync-website-sources) 或 [上傳知識來源](https://respond.io/help/ai-agents/managing-ai-knowledge-sources#managing-existing-knowledge-sources)，讓您的 AI 代理保持最新。

![Screenshot of the respond.io AI Knowledge Sources page showing a synced website source with status completed, last synced date and URL, illustrating how AI Agents stay updated through re-syncing or uploads.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F54f521b9437f459f96b0938142c7d95d?width=960)

## 使用現成範本更快部署 AI 代理，以

從 [現成範本](https://respond.io/help/ai-agents/getting-started-with-ai-agents#receptionist-template) 中選擇，例如 AI 接待員、AI 銷售代理或 AI 支援代理。 自訂名稱、角色、語氣與指示──或從頭建立自訂 AI 代理。

![Screenshot of the respond.io AI Agent templates page showing ready-made options for AI Receptionist, AI Sales Agent and AI Customer Support, with an option to create a custom AI Agent from scratch.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb6650d3581814192a2ac691d18f47991?width=960)

## 相關常見問題

* [respond.io 最適合誰？](https://respond.io/faqs-directory/who-is-respondio-best-suited-for)
* [我們在 respond.io 上多快能上線？](https://respond.io/faqs-directory/how-fast-can-we-go-live-on-respondio)
* [respond.io 最常見的優缺點是什麼？](https://respond.io/faqs-directory/what-are-respondio-common-pros-cons)

2025-12-05T04:30:44.072Z

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