--- description: 是。你的團隊可以在 respond.io 使用 Claude 或 ChatGPT 管理聯絡人、跟進事項與 AI 代理，AI 代理會處理客戶的傳入對話。 title: 我們可以在 respond.io 使用自己的 Claude 或 ChatGPT AI 助手嗎？ image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- # 我們可以在 respond.io 使用自己的 Claude 或 ChatGPT AI 助手嗎？ ## 重點：是的，你的團隊可以在 respond.io 使用 Claude 或 ChatGPT 中型 B2C 團隊可以使用 Claude 或 ChatGPT 在 respond.io 檢視客戶對話、發送跟進並管理 AI 代理。該助理會依照團隊的請求操作，且 respond.io 的 AI 代理會自動處理來自客戶的傳入對話。 ## 在團隊慣用的助理中管理 respond.io 團隊可直接在 Claude 或 ChatGPT 中處理客戶對話，無需為每項任務切換工具。 Respond.io 是一個客戶對話平台，透過其 [MCP server](https://respond.io/help/integrations/model-context-protocol-mcp) 連接兩款助理，並作為原生連接器提供。 例如，業務經理可以請助理檢視客戶的訊息紀錄，然後發送跟進或將對話指派給同事。這會將客戶的上下文與後續操作帶入主管已在使用的助理中，而對話仍保留在 respond.io。 你的助理也可以協助管理與客戶對話的 AI 代理。它可以建議改進代理的指示，並附加現有的知識來源（代理用來回答問題的業務資訊）。團隊可以使用其偏好的助理來優化面對客戶的代理的工作方式。 每次連線僅涵蓋一個工作區，並遵循已連線使用者既有的權限。授權採用 OAuth，因此團隊無需分享登入憑證，也不需安裝或自行架設伺服器。 ## 連接你的助理並不會取代 respond.io 的 AI 代理 Claude 或 ChatGPT 將執行團隊所請求的工作區操作。連接後並不會自動使其回應客戶的傳入訊息，或將你現有的助理直接轉為面向客戶的坐席。 對於自動化的客戶對話，respond.io 的 [AI 代理](https://respond.io/ai-agents) 會回覆、篩選詢問、推薦產品並在連接的頻道上安排預約，必要時再交由人工接手。你可以使用 Claude 或 ChatGPT 協助設定這些代理，而代理本身則在 respond.io 運行。 此差異也適用於使用量：受支援的 MCP 動作不會消耗 respond.io 的 AI 點數，而 AI 代理在回覆客戶時會消耗點數。 ## 相關常見問題 * [respond.io 的 AI 代理開箱即用可以處理哪些任務，且它們如何被訓練？](https://respond.io/faqs/what-can-respondio-ai-agents-handle-and-how-are-they-trained) * [respond.io 在公司的技術堆疊中扮演什麼角色？](https://respond.io/faqs/where-does-respondio-fit-company-tech-stack) * [在沒有技術團隊的情況下，我們能在 respond.io 設定整合，並能期待哪些支援？](https://respond.io/faqs/can-we-set-up-integrations-without-a-technical-team) 2026-10-30T10:16:59.082Z core ```json {"@context":"https://schema.org","@graph":[{"@id":"https://respond.io/tw/faqs/can-use-claude-or-chatgpt-ai-assistant-respondio#webpage","@type":"WebPage","breadcrumb":{"@id":"https://respond.io/tw/faqs/can-use-claude-or-chatgpt-ai-assistant-respondio#breadcrumb"},"description":"是。你的團隊可以在 respond.io 使用 Claude 或 ChatGPT 管理聯絡人、跟進事項與 AI 代理，AI 代理會處理客戶的傳入對話。","isPartOf":{"@id":"https://respond.io/#website"},"name":"我們可以在 respond.io 使用自己的 Claude 或 ChatGPT AI 助手嗎？","primaryImageOfPage":{"@type":"ImageObject","url":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"},"url":"https://respond.io/tw/faqs/can-use-claude-or-chatgpt-ai-assistant-respondio"},{"@id":"https://respond.io/#website","@type":"WebSite","name":"Respond.io","potentialAction":{"@type":"SearchAction","query-input":"required name=search_term_string","target":"https://respond.io/search?query={search_term_string}"},"publisher":{"@id":"https://respond.io/#organization","@type":"Organization","name":"Respond.io","url":"https://respond.io/"},"url":"https://respond.io/"},{"@id":"https://respond.io/tw/faqs/can-use-claude-or-chatgpt-ai-assistant-respondio#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","item":"https://respond.io/","name":"Home","position":1}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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